Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • YasserS
  • Visitor
  • 11354 Views
  • 76 replies
  • 9 likes
  • Other
  • 11354 Views
  • 76 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20325 Views
  • 9 replies
  • 2 likes
  • Other
  • 20325 Views
  • 9 replies
  • 2 likes

Superuser Contribution podcast not playing

PlanPremiumCountryUSADeviceiPhone SEOperating SystemiOS 16.0 My Question or IssueOne podcast, Cut the Camera With the Sturniolo Triplets, is not playing. It allows my to click on an episode and hit the play button, but once I do, it seems like it’s p...

  • Regular
  •   Plan Premium Country USA Device iPhone SE Operating System iOS 16.0   My Question or Issue One podcast, Cut the Camera With the Sturniolo Triplets, is not playing. It allows my...
  • Ivelina
  • Moderator
  • 674 Views
  • 11 replies
  • 0 likes
  • Other
  • 674 Views
  • 11 replies
  • 0 likes

Solved!! Garmin forerunner 265 Media Error occurred

I have the Garmin forerunner 265 and getting media error occurred when trying to add podcasts. This started about 3 days or so ago. The podcast list also isn't in sync with my library as very old podcast continue to show in the list. I have logged ou...

  • Casual Listener
  • I have the Garmin forerunner 265 and getting media error occurred when trying to add podcasts. This started about 3 days or so ago. The podcast list also isn't in sync with my library as very old pod...
  • Evvanida
  • Casual Listener
  • 6165 Views
  • 4 replies
  • 1 likes
  • Other
  • 6165 Views
  • 4 replies
  • 1 likes

Superuser Contribution Shuffle for Smart TVs and Consoles

Dear Spotify, As understood from the title, lack of shuffle function in Smart TV and console (eg. xbox) apps is a huge difficulty to enjoy our spotify experience. Putting a “shuffle” button next to the “play” button on top of a playlist s It is very ...

  • Casual Listener
  • Dear Spotify, As understood from the title, lack of shuffle function in Smart TV and console (eg. xbox) apps is a huge difficulty to enjoy our spotify experience. Putting a “shuffle” button next to t...
  • MartinT
  • Moderator
  • 8458 Views
  • 7 replies
  • 4 likes
  • Samsung
  • 8458 Views
  • 7 replies
  • 4 likes

I'm a paying customer

PlanPremiumCountryUsa It's ok to suggest things to me, but not allowing me to block/remove those suggestions I find inappropriate / offensive is not okay

  • Newbie
  •   Plan Premium Country Usa     It's ok to suggest things to me, but not allowing me to block/remove those suggestions I find inappropriate / offensive is not okay   
  • Adam1313
  • Music Fan
  • 125 Views
  • 1 replies
  • 1 likes
  • Samsung
  • 125 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unable to access albums on Sonos

Keep getting the following message when trying to access Albums on Sonos Attempt to connect to Spotify timed outThis happens on 2 iPhones and ipad

  • Visitor
  • Keep getting the following message when trying to access Albums on Sonos Attempt to connect to Spotify timed out This happens on 2 iPhones and ipad
  • ToddGSC
  • Casual Listener
  • 1098 Views
  • 6 replies
  • 2 likes
  • 1098 Views
  • 6 replies
  • 2 likes

Superuser Contribution Jam is having a problem in playing music on different device

When i connect on jam with my friends im not able to play the music in my device, it only allow the music to be played the jam owners device Note* all users are premium users

  • Newbie
  • When i connect on jam with my friends im not able to play the music in my device, it only allow the music to be played the jam owners device Note* all users are premium users
  • Maria
  • Moderator
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps going in and out on all Alexa devices.

No matter what we do, restart the router, restart the device, login and logout, it stops playing music about every 20 seconds into the song, and sometimes it pauses for as long as 20 minutes and then restarts and sometimes it pauses for as long as on...

  • Visitor
  • No matter what we do, restart the router, restart the device, login and logout, it stops playing music about every 20 seconds into the song, and sometimes it pauses for as long as 20 minutes and then...
  • OscarDC
  • Moderator
  • 449 Views
  • 3 replies
  • 0 likes
  • 449 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist’s Title, Cover Art, and Description keep getting removed

Hi, The thread below is closed but I am having the same issue everyone else there was having:https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Playlist-s-Title-Cover-Art-and-Description-keep-getting-removed/m-p/5332915#M85253Get me in touc...

  • Casual Listener
  • Hi,   The thread below is closed but I am having the same issue everyone else there was having: https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Playlist-s-Title-Cover-Art-and-Des...
  • yaktam
  • Roadie
  • 4061 Views
  • 31 replies
  • 2 likes
  • Other
  • 4061 Views
  • 31 replies
  • 2 likes

Superuser Contribution What's happening with Alexa integration?

For the past few months I have been experiencing issues with Alexa integration that are making the overall Spotify experience quite frustrating. It used to work very well, but now it is a messa. Amazon seems not to be willing or able to do anything, ...

  • Music Fan
  • For the past few months I have been experiencing issues with Alexa integration that are making the overall Spotify experience quite frustrating. It used to work very well, but now it is a messa. Amaz...
  • benpowellguitar
  • Regular
  • 650 Views
  • 3 replies
  • 1 likes
  • music
  • 650 Views
  • 3 replies
  • 1 likes

Spotify on LG WebOS TV not working correctly with bluetooth keyboard

PlanPremium CountryUSA DeviceLG 55SK8000PUA smart TV Operating SystemWebOS My Question or IssueUsing the TV remote to type (such as in the Spotify search box) is slow and tedious. I would like to use a keyboard. I have a bluetooth keyboard that works...

  • Newbie
  • Plan Premium   Country USA   Device LG 55SK8000PUA smart TV   Operating System WebOS   My Question or Issue Using the TV remote to type (such as in the Spotify s...
  • 187 Views
  • 0 replies
  • 0 likes
  • Logitech
    TV
  • 187 Views
  • 0 replies
  • 0 likes

How to stop spotify from tailoring content I don't want?

PlanStudentCountryUSADeviceI'd like to know how to do this on Anroid app, web player, and windows appMy Question or IssueWhile studying/working, which is often, I usually play lo-fi music which is just slow repetitive beats with minimal lyrics. I ONL...

  • Newbie
  • Plan Student Country USA Device I'd like to know how to do this on Anroid app, web player, and windows app My Question or Issue While studying/working, which is often, I usually play lo-fi mus...
  • JoshuaFarmer
  • Visitor
  • 356 Views
  • 2 replies
  • 0 likes
  • music
    Other
  • 356 Views
  • 2 replies
  • 0 likes

Superuser Contribution When I search a song, Spotify only plays that song over and over

This problem only appears on my android phone, on my PC it works just fineWhen I search a song, Spotify only plays that song over and over and doesn't play similar songs anymoreI'm having this issue for almost two weeks now, I tried reinstalling the ...

  • Visitor
  • This problem only appears on my android phone, on my PC it works just fine When I search a song, Spotify only plays that song over and over and doesn't play similar songs anymore I'm having this is...
  • MihailY
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Jeg har blitt hacket på min konto så dere får ikke trekt betaling. Venter

HeiJeg har blitt hacket på min betalings konto. Venter på nytt kort. Legger til nytt når jeg mottar det fra banken. Håper dere har forståelse for det?

  • Visitor
  • Hei Jeg har blitt hacket på min betalings konto. Venter på nytt kort. Legger til nytt når jeg mottar det fra banken. Håper dere har forståelse for det?
  • Yordan
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have non-real time lyrics been disabled?

(Web-player - Chrome - Windows 10) A couple of days ago I was able to click/double-click on a song and have a smaller font size, non-real time version of the lyrics display - has this feature been removed? It now only seems to open the artist/album i...

  • Newbie
  • (Web-player - Chrome - Windows 10) A couple of days ago I was able to click/double-click on a song and have a smaller font size, non-real time version of the lyrics display - has this feature bee...
  • Maria
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please can you add a help category for Spotify Web?

In the Help Wizard form I'm typing into right now, the Category dropdown offers categories for the desktop and mobile apps, but there is no category for the Spotify Web app (i.e. https://open.spotify.com). Please can you add this category so that tho...

  • Roadie
  • In the Help Wizard form I'm typing into right now, the Category dropdown offers categories for the desktop and mobile apps, but there is no category for the Spotify Web app (i.e. https://open.spotify...
  • aspiers
  • Roadie
  • 140 Views
  • 2 replies
  • 0 likes
  • 140 Views
  • 2 replies
  • 0 likes

Why is only classical music playing in autoplay?

Whenever I finish listening to one of my playlists, Spotify immediately starts playing instrumentals/classical music. When I go to the queue, every single song is an instrumental/classical song, and no matter what I do it only plays that type of musi...

  • Casual Listener
  • Whenever I finish listening to one of my playlists, Spotify immediately starts playing instrumentals/classical music. When I go to the queue, every single song is an instrumental/classical song, and ...
  • RuefulIy
  • Casual Listener
  • 434 Views
  • 2 replies
  • 0 likes
  • 434 Views
  • 2 replies
  • 0 likes

Artist profile not showing up when you type name

- I'm working with an upcoming artist right now and his profile does not show up for people when you type it in the search bar.- He is currently at 3k monthly listeners. I know this will not be an issue as that # goes up but how do I get his name to ...

  • Roadie
  • - I'm working with an upcoming artist right now and his profile does not show up for people when you type it in the search bar. - He is currently at 3k monthly listeners. I know this will not be an ...
  • 196 Views
  • 0 replies
  • 0 likes
  • Other
  • 196 Views
  • 0 replies
  • 0 likes