Spotify stops randomly on my Sonos

[Zwergius]

Been through the related threads on Sonos support and I have tried to reset my controller, remove Spotify etc. as pointed out in another thread. However Spotify still drops out randomly… I have now tested with another Music Service. Spotify is having a problem, NOT Sonos - I can listen to radio and another music service for hours without any problems, but Spotify drops the stream randomly. One note though, after my system reset, remove / add Spotify and so on, less dropouts occurs. So some effect but still not good enough. 
Question- this has lasted for a while, like several months on both my systems. It’s now nailed to Spotify having the problem. Question is if you also have the solution?!

[MihailY]

Hey @Zwergius,

Thanks for reaching out and kudos for the troubleshooting you've tried already.

As a next step, can you please try connecting your Sonos devices to a different network (preferably by a different provider) like a hotspot on your mobile device? If the issue is not present when using this connection, we'd suggest checking your router settings and reaching out to your ISP for further help.

If the issue persists, please let us know the exact models of your devices, so we can forward this info to the relevant team.

Looking forward to your reply.

[Zwergius]

Hi - As an old (kind of old anyway) network specialist, I have been doing some structured troubleshooting on my networks. To mention just a few:

1. I have two Sonos systems. One in my summerhouse and another one in my house. They are connected to two different network providers, using different type of routers (CPEs) and WiFi configurations.
2. I have changed and testet different WiFi parameters incl. but not limited to WiFi channel.
3. In my summerhouse the complete system setup is the CPE router from my ISP, provifding also the WiFi. 4 meters away is my only Sonos, and besides my iPhone no other equipment is connected to the network. 

In other words - I appreciate your input, and I absolutely acknowledge the fact, that I did not tell about this part of my troubleshooting - but I have been there, and done that - problem persist, unfortunately.

To further add on: I can stream music without problems when using my PC or iPhone, so it's not obvious that it's a problem with my account. When also ruling out the network as the root cause, then we are kind of stuck with some cache/buffer issues in the stream. 

Hope to get your opinion on the match of pattern (randomly) with a hypothetic root cause in the cache or buffer handling in the app?

Regards

Zwergius

[AlejaR]

Hey @Zwergius,

Thanks for your reply and for all the info shared.

We've gone ahead and passed your reports to the right team and they're currently looking into this. However, we can't commit to a specific timeline for this inconvenience to be fixed.
 

For now, we'd suggest keeping your app up to date, so you don't miss out on any developments.

If anything else comes up, the Community will always be here for you.

[jzehaz]

I have the same issue. The music randomly stops for a few seconds and then resumes. I have FIOS 300/300 mbps which os plenty for two people mainly on their MacBook Airs. I thought I had a FIOS issue. In the past month VZ has replaced my ONT and given me a new G3100 router to replace my TP-Link AX-50 router. And they have been monitoring my service continuously for the past two weeks (they can do that). So, no signal drops on their part. I have done all of the suggested actions on this site and on the Sonos site. I have two Google Minis and they drop also drop randomly for a few seconds when using Spotify. I have one Play 5, two Play Ones, and two Google mini's where I routinely play Spotify. The drops are disturbing when playing music loudly. I too am interested in your fix. Thanks,  Jim

[mad_vx]

I am sorry but this is just more nonsense from Sonos. I have limited network knowledge but I smell BS when I read it. Are all the problems with Sonos really the fault of the router and ISP ?? Really ISP?

If multiple people are having the same problems on different ISPs and different routers and the only common system element is Sonos hardware and software, then guess where the problem lies?

FIX your f**#ing software and system it is BROKEN.

Ps - This is my current issue with Sonos.

[tyrobbo]

Yep, I'm seeing this with my Play 5 Gen 1 as well. I hope that this one is fixed shortly

[VThokie9]

Plan

Premium

Country

USA

Device

iPad, Android, Desktop apps, all current operating systems

My Question or Issue

Playlists will just stop after playing 1 song, sometimes a couple songs. This seems to be a recurring issue over years and it's really frustrating. I've cleared cache, uninstalled/reinstalled apps. Turn shuffle off (seems to help). Maybe it's related to the new smart shuffle feature or the new auto DJ or because I'm using it across multiple operating systems and it's having trouble syncing? I'm using Spotify with Sonos. Sometimes song will continue to play in spotify app but the app shows the first song in the now playing window and app controls are unresponsive. Close app, relaunch sometimes help.  Also, sometimes when this happens there can be a long delay after song ends and new one begins.

[1113171547]

I have had this issue for quite some while but only using the Sonos 1 app on a PC with a gen one Play 5.  Spotify keeps stopping and restarting about 3 or 4 times per hour, but when I switch to Amazon music through Sonos everything is fine. The solution from Sonos was to connect via an ethernet cable.  Not a practical solution for me and I don't understand why that should help bearing in mind Amazon works without problems through Sonos 1

[Ray123701]

Exactly the same thing happening to my system, first thing was wifi coverage issue so I purchased a sonos boost to help with WiFi still issue remained. I then hardwired my Play 5 directly to my router it still happened, stopped using Spotify used Sonos radio no issues and also played audio from my NAS drive. No issue looks like issued with Spotify and compatibility with S1 app. 

[31lft4ourryfqlaad766]

Is Spotify investigating this issue or just dragging it out to get people to subscribe to its premium subscription?

[1113171547]

What Sonos speaker are you using? 

[Zwergius]

Sonos 5 gen 1

[1113171547]

I ditched my old Play 5 on the Sonos 1 app and used a more up to date speaker on the latest Sonos app and all cured. Who knows whether it is Sonos or Spotify but one suspects old technology is not something either company wants to address.

[Zwergius]

I tend to agree with you, that it’s related to the use of ‘old’ hardware (Sonos gen 1) in combination with streaming software (Spotify) not being fully backwards compliant. -  that said, it still leaves the ball on the Spotify side, as ‘all’ other streaming services are still functioning on the ‘old’ hardware. It could be as simple a the software not checking correctly the available cache and I/O speed of the system, but who knows ?! … 

Thanks for sharing your experiences with changing to newer stuff btw. 😊

[31lft4ourryfqlaad766]

Even if these are old hardware issues, why doesn't streaming fail with Spotify Premium?

[Zwergius]

It does. 

[1113171547]

It also failed with premium for me.

[164yehsnkwnbka8i]

Same here. Spotify Premium, Sonos Gen 1 Amp. Podcasts on Spotify drop out every  7 minutes (maybe give-or-take a few seconds). Keeps playing on Spotify...just the Sonos audio drops out. 

[Sciencehogz]

I experience the same issue as described above. After spending hours on Sonos Support, with my ISP and a new router, still Spotify will not stream podcast. 

Inlight that Spotify doesn't have a lowloss music option and this issue the easiest solution is to dump Spotify.