Struggling to link to Alexa app using Facebook login

[EyesMcGee]

Plan

Premium Family

Country

United Kingdom

Device

(iPhone 8 Plus 256GB)

Operating System

(iOS 13.1)

My Question or Issue

When I attempt to link Spotify to the Alexa app, I log in via Facebook as normal, but there's no verification screen to accept the link like there is when I log in with a different account using a username and password. All there is is "Logged in as .." then the "Log Out" button or an "Account Overview" button. I cannot log in using a username and password as the premium account I have is only registered via Facebook, due to the email being registered to an unused account which I used to test the link system. This means the issue is only with the Facebook login service in my case.

[Guido · Accepted solution]

Hello @EyesMcGee,

Thanks for getting in touch!

If you are having issues with logging in with a Facebook account, we recommend creating a Spotify password.

You can do this by putting the email address associated with your account in the Password Reset form. You'll then be able to login with your email address as a username.

Hope it helps! Let us know how it goes.

Have a nice day.