Student Discount not working

[HaileyJane]

I've been a premium user for about a year now and recently I tried to get the student discount advertised on Unidays but every time I do, it says that I am not eligable and that I need to sign up to premium...which I already have. Anyone else experiencing this problem or know how to fix it?

[Taylor]

Hi, and welcome to the community!

If you submit an online contact form; someone at Spotify can sort this out for you.
Once you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony