Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 7sd-_491obm6p
  • Newbie
  • 10430 Views
  • 72 replies
  • 9 likes
  • Other
  • 10430 Views
  • 72 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20137 Views
  • 9 replies
  • 2 likes
  • Other
  • 20137 Views
  • 9 replies
  • 2 likes

Added music disappears

So, I have had spotify premium for a little while at the suggestion of my girlfriend and proceeded to save music and use it to find artists that I otherwise didn't know about. My issue lies herein: over the past couple weeks, I've added music to my a...

  • Casual Listener
  • So, I have had spotify premium for a little while at the suggestion of my girlfriend and proceeded to save music and use it to find artists that I otherwise didn't know about. My issue lies herein: o...
  • 182 Views
  • 0 replies
  • 0 likes
  • music
  • 182 Views
  • 0 replies
  • 0 likes

Song "Songs About Jane" from "Maroon 5" makes strange noise

The song "Songs About Jane" from "Maroon 5" makes kind of a skratching noise every 5 respectively 10 secs starting from about second 0:02.Sounds like a technical problem while digitizing the song. Its really annoying when you listen to the song with ...

  • Newbie
  • The song "Songs About Jane" from "Maroon 5" makes kind of a skratching noise every 5 respectively 10 secs starting from about second 0:02. Sounds like a technical problem while digitizing the song. ...
  • 264 Views
  • 0 replies
  • 0 likes
  • music
  • 264 Views
  • 0 replies
  • 0 likes

Solved!! Unnecessary

I have been having problems with my Spotify. At random times my Spotify will unnecessarily skip songs that can be played. But this only started happening when I started premium. Please help.

  • Regular
  • I have been having problems with my Spotify. At random times my Spotify will unnecessarily skip songs that can be played. But this only started happening when I started premium. Please help.
  • Amarro
  • Community Legend
  • 371 Views
  • 3 replies
  • 0 likes
  • Other
  • 371 Views
  • 3 replies
  • 0 likes

ERROR IN A SONG I UPLOADED TO SPOTIFY

Good morning. When I get to Spotify and check out my song, it is assigned to another artist that is not myself. The song is called 'Tu Secreto' and it is on an artist page that has the same name as mine. One solution would be creating a new artist pr...

  • Casual Listener
  • Good morning. When I get to Spotify and check out my song, it is assigned to another artist that is not myself. The song is called 'Tu Secreto' and it is on an artist page that has the same name as m...
  • Erkan_Yılmaz
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! NUS discount not working

The link to the NUS discount is not working there's nowhere to enter the code so know I'm confused about how to apply the code to my account ?

  • Casual Listener
  • The link to the NUS discount is not working there's nowhere to enter the code so know I'm confused about how to apply the code to my account ?
  • Bate-jonespe
  • Casual Listener
  • 529 Views
  • 3 replies
  • 1 likes
  • Other
  • 529 Views
  • 3 replies
  • 1 likes

changed playlist hip hop monsters

Dear spotify, I am a great fan of your Hip-Hop monsters playlist. I listen to it frequently. Unfortunately, I recently figured out that the songs in the playlist mostly have been deleted by you. Before there were 250+ songs on this playlist, and now ...

  • Newbie
  • Dear spotify,   I am a great fan of your Hip-Hop monsters playlist. I listen to it frequently. Unfortunately, I recently figured out that the songs in the playlist mostly have been deleted by ...
  • 337 Views
  • 0 replies
  • 2 likes
  • music
    Other
  • 337 Views
  • 0 replies
  • 2 likes

No Connection on Samsung TV

I am not able to log in at the Spotify App of my Samsung Smart TV. I type in the right username and password and wait and wait and nothing happens. If I type in the wrong password, I get a message. So what could be wrong?GreetingKira

  • Casual Listener
  • I am not able to log in at the Spotify App of my Samsung Smart TV. I type in the right username and password and wait and wait and nothing happens. If I type in the wrong password, I get a message. S...
  • cogumby
  • Newbie
  • 599 Views
  • 6 replies
  • 0 likes
  • Samsung
  • 599 Views
  • 6 replies
  • 0 likes

change name of artist

Can someone rename artist with misspelled name "Krol" on "Król"?

  • Newbie
  • Can someone rename artist with misspelled name "Krol" on "Król"?
  • 251 Views
  • 0 replies
  • 0 likes
  • Other
  • 251 Views
  • 0 replies
  • 0 likes

Can you report an album that is incorrectly associated with a band?

I wasn't sure where to post this... my apologies if it's supposed to go somewhere else. I just got notification that Fantomas added a new album... unfortunately, it's not them. Here's the artist URL... https://open.spotify.com/artist/43ltIj8NRBsmOEjD...

  • Casual Listener
  • I wasn't sure where to post this... my apologies if it's supposed to go somewhere else.   I just got notification that Fantomas added a new album... unfortunately, it's not them.   Here...
  • MattSuda
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • Other
  • 342 Views
  • 1 replies
  • 0 likes

MPEG 4 files won't play!!!

Around the time that Spotify implemented the world's crappiest "update" (you know, the one that got rid of ctrl + f and other awesome features) I was plagued with a problem. Not long after that awful update another was implemented and everything went...

  • Newbie
  • Around the time that Spotify implemented the world's crappiest "update" (you know, the one that got rid of ctrl + f and other awesome features) I was plagued with a problem. Not long after that awful...
  • 969 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 969 Views
  • 0 replies
  • 0 likes

See you later, Spotify! Waiting for an Improved Windows Phone App

Although the desktop version of Spotify is a really good product, I am returning to Xbox Music as a paying subscriber because Spotify's Windows Phone app (Version 5.1.5529.26509) has too many unresolved issues when used with a car player via Bluetoot...

  • Music Fan
  • Although the desktop version of Spotify is a really good product, I am returning to Xbox Music as a paying subscriber because Spotify's Windows Phone app (Version 5.1.5529.26509) has too many unresol...
  • Amarro
  • Community Legend
  • 327 Views
  • 1 replies
  • 4 likes
  • WP 8
  • 327 Views
  • 1 replies
  • 4 likes

Problem with Pioneer SC-1223 combined with Netgear Nighthawk R7000

Having Huge connectivity problems with Spotify Connect (occasionally Airplay, but won't post it here).Using a R7000 Nighthawk from Netgear, its a relative new model and Should, with a big 'S', work great together with a about 2-3 year old amplifier f...

  • Newbie
  • Having Huge connectivity problems with Spotify Connect (occasionally Airplay, but won't post it here). Using a R7000 Nighthawk from Netgear, its a relative new model and Should, with a big 'S', work...
  • 476 Views
  • 0 replies
  • 0 likes
  • Connect
  • 476 Views
  • 0 replies
  • 0 likes

Cannot Log Into Spotify on PS4

I was able to log into the app from my PS4 with no problem. I left the house and came home a few hours later and when I tried to use it, it asked me to log in again. When I went to log in, it said my account had already been linked and wouldn't just ...

  • Casual Listener
  • I was able to log into the app from my PS4 with no problem. I left the house and came home a few hours later and when I tried to use it, it asked me to log in again. When I went to log in, it said my...
  • Chase420high
  • Newbie
  • 7812 Views
  • 2 replies
  • 0 likes
  • music
  • 7812 Views
  • 2 replies
  • 0 likes

Can not log in on Samsung TV

I installed the Spotify app and have tried to log in 3 times and it says incorrect name or password. I originally signed up for Spotify through Facebook, so I don't have a Spotify password per se. I tried my FB user name and password in 2 different s...

  • Casual Listener
  • I installed the Spotify app and have tried to log in 3 times and it says incorrect name or password. I originally signed up for Spotify through Facebook, so I don't have a Spotify password per se. I ...
  • philbrown
  • Casual Listener
  • 1970 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 1970 Views
  • 2 replies
  • 0 likes

PS4: Now playing controls

Is there any way to access a "now playing" control panel without entering the Spotify app and thus suspending my game when I am streaming music in-game?

  • Newbie
  • Is there any way to access a "now playing" control panel without entering the Spotify app and thus suspending my game when I am streaming music in-game?
  • Alfredo2244
  • Newbie
  • 1761 Views
  • 2 replies
  • 0 likes
  • Other
  • 1761 Views
  • 2 replies
  • 0 likes

Unable to link accounts on PS3

I know I'll just get referred to Sony who'll refer me back to Spotify, but here goes nothing... I'm Premium member for a long time since I no longer reside in my country of origin and thus have a need for the travel access. Everything works marvelous...

  • Newbie
  • I know I'll just get referred to Sony who'll refer me back to Spotify, but here goes nothing...   I'm Premium member for a long time since I no longer reside in my country of origin and thus h...
  • 192 Views
  • 0 replies
  • 0 likes
  • Other
  • 192 Views
  • 0 replies
  • 0 likes

[PS4] Ads makes playlist skip songs

When an ad plays while I'm shuffling my playlists it skips about 3-4 songs whe the ads are done playing. Why does it do this.

  • Newbie
  • When an ad plays while I'm shuffling my playlists it skips about 3-4 songs whe the ads are done playing. Why does it do this.
  • AshDroid
  • Regular
  • 429 Views
  • 1 replies
  • 1 likes
  • Other
  • 429 Views
  • 1 replies
  • 1 likes

Starred playlist wiped after password reset

Posted this in another thread, with no response. After a password reset and email change for my account, it wiped all my playlists and the starred list was reduced to 19 songs from hundreds, all of which are unavailable tracks. This is the case on my...

  • Casual Listener
  • Posted this in another thread, with no response.   After a password reset and email change for my account, it wiped all my playlists and the starred list was reduced to 19 songs from hund...
  • 277 Views
  • 0 replies
  • 1 likes
  • music
  • 277 Views
  • 0 replies
  • 1 likes