Unable to log into spotify or change password

[hannahwestney]

I have tried to log into spotify on a new device within the app. I had forgotten my password so tried to change it in order to log in. I clicked on the link emailed to me by spotify and put in a new password when I submitted this it came up with sorry your form has expired. I have repeated this process a number of times and the same message keeps coming up 😞

[Emp1970]

Me too....

[hannahwestney]

Hi I tweeted spotify and they advised me to change password on a desktop computer. I did this and it was successful I now have access to spotify on my phone. If you are already using a desktop version they suggested using another browser or incognito window????? And to make sure all cookies/cache are clear. Hope this helps 🙂