Unable to stream with spotify connect to bluesound powernode 2

[LuísSantos]

I’ve a Bluesound PowerNode 2 that I’ve used with spotify connect with no issues for about 1 year.

Since recently, I’m unable to stream from any device (table, smartphone, PC) with my spotify premium account to the PowerNode 2. However, I can stream with my spotify account to a Sonos Play:1 with no issues (and other devices). But, on my devices, if I logon with another spotify premium account I can stream to PowerNode 2 with no issues.

To try to fix this I’ve already done:

- Sign out from all devices, in the spotify account page

- Reboot router

- Delete and install the spotify app on all devices

- Factory reset PowerNode 2

Still, the problem continues. Any ideas?

Appreciate your help.

Regards,

Luis

[Marcin6]

I  have the same problem. 

Please help

[LuísSantos]

Spotify support created another a account and move my configurations to the
new account.

[user-removed · Accepted solution]

Hi, how did you get in contact with them so they could help with this?

Kind regards

[LuísSantos · Accepted solution]

Hi,

Login to https://support.spotify.com and open a support case.

Regards,
Luis

[LuísSantos]

Hi,

Login to https://support.spotify.com and open a support case.

Regards,
Luis

[Carolienl]

I have the same problem. How do I open a support case?

please Help.

Mark