Why can't a specific song play completely on my spotify?

[bmi4y3446]

Every time I try playing the song SCAR by CHE, it always stops sound COMPLETELY at exactly 2:27. the song will show that it's continuing to play, BUT WITHOUT SOUND. It's been happening for months. Is there a way to fix this ?

[Alex]

Hi there @bmi4y3446,

Thanks for the post.

Can you send us a link/ URI to the song in question and we'll check it on our end 🙂

Cheers.

[bmi4y3446]

https://open.spotify.com/track/2RkXFeLsiXAiiyPbqkhEC0?si=c2c60062bbae4339

[Joan]

Hi @bmi4y3446,

Thanks for the reply, The behaviour is the same on our end so if you only have this issue with this song, then its most likely a problem with the song itself. Please follow the steps here to report this.

Let us know if you need anything else.

[bmi4y3446]

Is there no other way ?, I do not wish to use my name. 

[Dian]

Hey @bmi4y3446,

Thanks for the reply.

This is the way to report content with errors. You can use a nickname, if you want.

Hope this helps,

Cheers!

[bmi4y3446]

thanks 

[bmi4y3446]

Actually got confused with something on the steps for reporting. On step 3,it says "Your relationship to the rightsholder*", but there are only two options, which I am non-related. What do I do ?

[MihailY]

Hey @bmi4y3446,

Apologies for the confusion. To report this, you need to reach out to our Customer Support team through the link in step 2. under Broken or incorrect content in the article linked above.

Cheers,