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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • seaturtle22
  • Newbie
  • 17009 Views
  • 104 replies
  • 11 likes
  • Other
  • 17009 Views
  • 104 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21323 Views
  • 9 replies
  • 2 likes
  • Other
  • 21323 Views
  • 9 replies
  • 2 likes

country-specific music recommendations

I never ever listen to German music, and so I'm really annoyed at Spotify's recommendations. Would it be possible to hide any German titles?

  • Casual Listener
  • I never ever listen to German music, and so I'm really annoyed at Spotify's recommendations. Would it be possible to hide any German titles?
  • elvisisvan
  • Regular
  • 595 Views
  • 3 replies
  • 6 likes
  • Other
  • 595 Views
  • 3 replies
  • 6 likes

Superuser Contribution video podcasts on the Xbox app

PlanPremiumCountryUSADeviceXbox One SOperating SystemXbox My Question or IssueAny podcast episode with a video attached will be skipped and cannot be played even when you aren't Fullscreen on the video portion.

  • Newbie
  • Plan Premium Country USA Device Xbox One S Operating System Xbox   My Question or Issue Any podcast episode with a video attached will be skipped and cannot be played even when you are...
  • AlexJMusser
  • Newbie
  • 876 Views
  • 4 replies
  • 0 likes
  • Other
  • 876 Views
  • 4 replies
  • 0 likes

Solved!! Xfinity app doesn't work

Spotify xfinity app fails while trying to login. Says "Something went wrong" immediately after displaying authentication screen.

  • Casual Listener
  • Spotify xfinity app fails while trying to login. Says "Something went wrong" immediately after displaying authentication screen.
  • dbuehmann
  • Casual Listener
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

Superuser Contribution Si pagué mi plan el día 12/06, porqué mi próxima fecha de pago es el 22/06?

Estuve varios días intentando pagar mi plan de Spotify, cuando me descontó el dinero fue el día 12/06/23 y según la información de mi cuenta, me dice que la próxima fecha de facturación será el día 22/06/23. Eso no tiene ningún tipo de sentido

  • Newbie
  • Estuve varios días intentando pagar mi plan de Spotify, cuando me descontó el dinero fue el día 12/06/23 y según la información de mi cuenta, me dice que la próxima fecha de facturación será el día 2...
  • OscarDC
  • Moderator
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to participate in the interview??

Today i opened my app and was greeted with a pop-up about an interview. Spotify is doing a thing where they want to interview premium subscribers in a zoom meeting. In the middle of filling out the form, Spotify freaked out and now i cannot find the ...

  • Casual Listener
  • Today i opened my app and was greeted with a pop-up about an interview. Spotify is doing a thing where they want to interview premium subscribers in a zoom meeting. In the middle of filling out the f...
  • Not applicable
  • 602 Views
  • 2 replies
  • 0 likes
  • 602 Views
  • 2 replies
  • 0 likes

Superuser Contribution Web player skipping songs then cutting the sounds

Hello, I've been using the Spotify web player (https://open.spotify.com/) for a long time now because I'm limiting the apps and software I install on my laptop. Since then, I'm not really experiencing any problems until last month. When I press play ...

348369044_940204287190896_1639499523239334908_n.jpg
  • Casual Listener
  • Hello, I've been using the Spotify web player (https://open.spotify.com/) for a long time now because I'm limiting the apps and software I install on my laptop. Since then, I'm not really experiencin...
  • Alex
  • Spotify Legend
  • 1422 Views
  • 3 replies
  • 0 likes
  • Other
  • 1422 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Sleep timer on podcasts/episodes

A sleep timer on episodes/podcasts, would be especially useful for bedtime stories. Other posts suggest this is already a thing but It's not on my mobile app at least

  • Visitor
  • A sleep timer on episodes/podcasts, would be especially useful for bedtime stories. Other posts suggest this is already a thing but It's not on my mobile app at least 
  • user-removed
  • Not applicable
  • 3183 Views
  • 2 replies
  • 0 likes
  • 3183 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify for podcasters doesn't show the listeners to me

I'm from Greece, sorry for my english. I just starting yesterday to podcast two episodes. People in social media told me that my podcast was fine etc, but spotify for podcasters shows that in first episode i have 8 listeners, and 2nd episode 0, no on...

  • Newbie
  • I'm from Greece, sorry for my english.   I just starting yesterday to podcast two episodes.    People in social media told me that my podcast was fine etc, but spotify for podcaste...
  • Susan_GP
  • Moderator
  • 1049 Views
  • 1 replies
  • 0 likes
  • Other
  • 1049 Views
  • 1 replies
  • 0 likes

someone's trying to connect with my device with her account

when I'm listening to my own playlist, suddenly the song's gonna stop and whenever it happens I check the app or the website, it says 'blah's iPhone/iPad is connecting' and it's really annoying. I delete the unknown device every time and every other ...

  • Visitor
  • when I'm listening to my own playlist, suddenly the song's gonna stop and whenever it happens I check the app or the website, it says 'blah's iPhone/iPad is connecting' and it's really annoying. I de...
  • Amay
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Option for Lock Screen view small or large

With most recent update notifications on Lock Screen can’t be seen even if music is stopped - this only disappears finally once close app and notifications and image goes back to normal. Liked the old view which was small personally. Would like to be...

  • Visitor
  • With most recent update notifications on Lock Screen can’t be seen even if music is stopped - this only disappears finally once close app and notifications and image goes back to normal. Liked the ol...
  • AlejaR
  • Moderator
  • 1138 Views
  • 1 replies
  • 1 likes
  • 1138 Views
  • 1 replies
  • 1 likes

Superuser Contribution Video

PlanFree/PremiumCountry DeviceGalaxy s21 5GOperating My Question or IssueVideo will not play when i am connected to bluetooth.

  • Casual Listener
  • Plan Free/Premium Country   Device Galaxy s21 5G Operating    My Question or Issue Video will not play when i am connected to bluetooth.
  • Joan
  • Moderator
  • 208 Views
  • 3 replies
  • 0 likes
  • Other
  • 208 Views
  • 3 replies
  • 0 likes

THE WORSE COSTUMER SERVICE OF EVER? --> I've already tried with my 3 card

-I've already talked to several attendants in the chat, I have everyone's name, however THEY NEVER RETURNED ME- One of the attendants told me to create a paypal, that is, if they don't solve the problem I have to create a paypal by accident- Spotify ...

  • Visitor
  • -I've already talked to several attendants in the chat, I have everyone's name, however THEY NEVER RETURNED ME - One of the attendants told me to create a paypal, that is, if they don't solve the pr...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Why is it only playing 50 seconds of a song?

My spotify is only playing like the first 45-50 seconds of a song...then it stops. I have tried different songs, etc... has anyone else had this problem? Please help!! Thanks, CC

  • Newbie
  • My spotify is only playing like the first 45-50 seconds of a song...then it stops. I have tried different songs, etc... has anyone else had this problem? Please help!!   Thanks, CC
  • TT1983
  • Newbie
  • 3384 Views
  • 6 replies
  • 5 likes
  • 3384 Views
  • 6 replies
  • 5 likes

Superuser Contribution Giftcard werkt niet

beste ,ik heb de code van mijn giftcard juist ingegeven en word niet aanvaard heb ze gisteren gekocht 30 euro voor 3 maanden.dit is de melding die ik krijg : Helaas lijkt deze Premium-code niet geldig te zijn. Probeer het opnieuw of neem contact op m...

  • Newbie
  • beste , ik heb de code van mijn giftcard juist ingegeven en word niet aanvaard heb ze gisteren gekocht 30 euro voor 3 maanden.dit is de melding die ik krijg : Helaas lijkt deze Premium-code niet gel...
  • Vasil
  • Moderator
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t play podcasts on spotify xbox

If i try to play a podcast on xbox, nothing happens, it’s like the button doesn’t work. i’ve tried queuing podcasts using the mobile app, that didn’t work i’ve tried logging in and out, reinstalling and i tried a clean reinstall on my phone because y...

  • Casual Listener
  • If i try to play a podcast on xbox, nothing happens, it’s like the button doesn’t work.   i’ve tried queuing podcasts using the mobile app, that didn’t work   i’ve tried logging in and ...
  • Alex
  • Spotify Legend
  • 3738 Views
  • 18 replies
  • 1 likes
  • Other
  • 3738 Views
  • 18 replies
  • 1 likes

Superuser Contribution I would like to know how to make payment without a visa verification code

I tried to make payment and your system insists on a visa/debit card verification code which I don’t have and I feel very disappointed and let down

  • Visitor
  • I tried to make payment and your system insists on a visa/debit card verification code which I don’t have and I feel very disappointed and let down
  • Vasil
  • Moderator
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution the premium on the phone account does not work

The premium on the phone account does not work.I bought premium for my account. Premium works on a computer, but not on a phone. What should be done so that the premium appears on my phone?

  • Visitor
  • The premium on the phone account does not work. I bought premium for my account. Premium works on a computer, but not on a phone. What should be done so that the premium appears on my phone?
  • Vasil
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes