Wrapped 2018 problem

[Yeison1596]

Plan

Premium

Country

 Colombia

Device

Xiaomi MI4

Asus X442

Operating System

Android 9

Windows 10

My Question or Issue

 My 2018 wrapped don´t pass the 7/10 page... no matter how much i try, stays on page 7/10 (and this one is empty), only with one yellow color per background:

(I even opened the page 2 times, and still had the same result)

Really want to see the other pages 😞

[Nico]

Hey @Yeison1596! Welcome to the Spotify Community. ^^

That doesn't look cool.

Have you tried to use a different browser to see if that happens there too?

And have you tried to clear your browser cache/cookies to see if that helps?

Let me know how it goes! ^^

Peace

[ConnerT]

i'm having the same problem, I tried using different browsers and clearing caches and cookies, didn't fix the problem for me.

[Yeison1596]

Thanks for the welcome 🙂

And yep, i try with Edge and Chrome, still dont pass the 7/10 😔

[Guido · Accepted solution]

Hey @Yeison1596 and @ConnerT,

Thanks for getting in touch!

We are aware of an issue with the app and are currently investigating it. Feel free to contribute in this topic where we gather information from affected users and keep everybody up-to-date. We'll get this sorted as soon as possible.

Sorry for the inconvenience. Let us know if you have further questions.

Have a nice day!

[seguidorfull]

I'm currently having the problem that I cannot see my Spotify Wrapped, not a single page, I tried with Chrome with the incognito mode and the normal one in my Huawei and it's not working :(.

[Jemi]

Hey @seguidorfull, 

Do you get the same page as @Yeison1596, but you don't even get to the first page?

Please get back with a screenshot and we'll see how it looks. 

All the best!

[seguidorfull]

Well, the window of Spotify Wrapped charges till 100 and then nothing happens, and that's it

[BartVR]

I just get an error:

[Cesar_alejandro]

The same, the page doesn´t chargue either on mi computer and on my p10