You've discovered a premium feature

[skyarland]

I have premium.  I shouldn't be seeing this message.

It's also incredibly condescending to people who don't have premium.  "This is a premium feature" or "you need to purchase premium to use this feature" or greying it out altogether so that people know they don't actually have permissions to use it would all be more respectful.  It's not a treasure hunt and a pop-up telling you that you are a second class citizen isn't a reward.

[OscarDC]

Hey @skyarland,

Thank you for reaching out to the Community. We hope you don't mind us moving your post out of the Chats section to one of our Help boards as it fits better here.

If you have an active Premium subscription, the app should not show that message. In this case, we'd first recommend forcing the sync between your account and your device by logging out and logging back in twice.

If the issue persists, we'd recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it’s more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble. 

Hope this helps. If anything else comes up, don't hesitate to ask. 

[Juanchovilla85]

Ese es para el caso de plan premium.. pero para el plan gratuito por qué aparece? Me está forzando la app para que pague la suscripción o fue que accidentalmente seleccione una característica del plan premium?

[Yordan]

Welcome to the Spotify Community, @skyarland! I hope you don't mind me replying in English.

Sounds like you happened to tap on one of the options currently available to Premium users only (such as deactivating Shuffle on the mobile app). Spotify Premium offers a wider access to features compared to the free version, like on-demand listening and editing the play queue through your phone. A full list of the differences between the two can be found here.

Hope this clears things up! Cheers 🤘