Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • seaturtle22
  • Newbie
  • 16466 Views
  • 104 replies
  • 11 likes
  • Other
  • 16466 Views
  • 104 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21137 Views
  • 9 replies
  • 2 likes
  • Other
  • 21137 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Following count stuck at a certain number?

PlanPremium DeviceiPhone 12, iPad Air 6th gen, MacBook Pro (2015) My Question or IssueRecently i've noticed my Following is stuck at 239. No matter how many artists or on which device i follow/ unfollow, it stays the same.Here's what i did so far to ...

  • Casual Listener
  • Plan Premium   Device iPhone 12, iPad Air 6th gen, MacBook Pro (2015)   My Question or Issue Recently i've noticed my Following is stuck at 239. No matter how many artists or on whic...
  • Not applicable
  • 1378 Views
  • 3 replies
  • 1 likes
  • 1378 Views
  • 3 replies
  • 1 likes

Superuser Contribution Local Files on Chromebook OS

PlanPremiumCountryUSADeviceiPhone 11 ProOperating SystemiOS 15.4.1 My Question or IssueI am simply wondering, when are chromebook users going to be able to access the feature of adding local files. it has been YEARS now and i am simply in awe on how ...

  • Visitor
  • Plan Premium Country USA Device iPhone 11 Pro Operating System iOS 15.4.1   My Question or Issue I am simply wondering, when are chromebook users going to be able to access the featur...
  • Bespoke
  • Casual Listener
  • 1271 Views
  • 2 replies
  • 1 likes
  • 1271 Views
  • 2 replies
  • 1 likes

Please help me. Spotify has paid a premium fee. Is it possible to return th

Будь ласка, допоможи мені. Spotify сплатив преміум комісію. Чи можливо повернути кошти

  • Visitor
  • Будь ласка, допоможи мені. Spotify сплатив преміум комісію. Чи можливо повернути кошти
  • Bittencourt
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amazon echo multi speaker group disappears when i add echo studio

PlanPremiumCountryUSADeviceEcho gen 3, echo studioOperating SystemiOS, macOS My Question or IssueTwo echoes, and one echo studio, set up as a multi room, a group. If I add the Echo studio, the group disappears on Spotify, will not play on the Alexa a...

  • Regular
  •   Plan Premium Country USA Device Echo gen 3, echo studio Operating System iOS, macOS   My Question or Issue Two echoes, and one echo studio, set up as a multi room, a group. If ...
  • soundslikebliss
  • Casual Listener
  • 2323 Views
  • 4 replies
  • 0 likes
  • Connect
    music
    Other
  • 2323 Views
  • 4 replies
  • 0 likes

Spotify took my money without my permission when my card isnt saved on it.

Spotify decided to take my money on my account without my permission, when my card wasn't saved on any other accounts or my account, why and how does this happen??

  • Visitor
  • Spotify decided to take my money on my account without my permission, when my card wasn't saved on any other accounts or my account, why and how does this happen??
  • Noah
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution My all time most listened songs are incorrect!

PlanFree/PremiumCountryHungaryDevice(PC/Samsung A40 Galaxy)Operating System(Windows 10/Android)My Question or IssueMy all time most listened songs are incorrect. Between 2024 Feb 26 and 2024 March 19 the datas are so different. It's impossible to hav...

  • Newbie
  • Plan Free/Premium Country Hungary Device (PC/Samsung A40 Galaxy) Operating System (Windows 10/Android) My Question or Issue My all time most listened songs are incorrect. Between 2024 Feb 26...
  • Ivelina
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • Other
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution What's New page lists releases from artists I don't follow

Lately I've been encountering What's New (bell icon) notifications from artists (or anything) I don't follow (usually from India or somesuch). Blocking the artists and/or hiding songs on mobile does nothing. I would think premium accounts would not g...

  • Newbie
  • Lately I've been encountering What's New (bell icon) notifications from artists (or anything) I don't follow (usually from India or somesuch). Blocking the artists and/or hiding songs on mobile does ...
  • Ivelina
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Solved!! Track missing from album (Flume - "The Greatest View" from "Flume: Deluxe Edition")

Howdy all, The "Flume: Deluxe Edition" is missing the track "The Greatest View" (track #19 of disc 2). There's no mention of it simply not being available as I've seen for other tracks, it's simply not there. Is this an oversight or does Spotify simp...

  • Casual Listener
  • Howdy all,   The "Flume: Deluxe Edition" is missing the track "The Greatest View" (track #19 of disc 2). There's no mention of it simply not being available as I've seen for other tracks, it...
  • ElGeer
  • Visitor
  • 4981 Views
  • 5 replies
  • 2 likes
  • Other
  • 4981 Views
  • 5 replies
  • 2 likes

Can’t play separate music on phone & echo dot at same time on family plan

I have a family plan, so I’d expect my child to be able to play music on their echo dot upstairs while I listen to things on my phone. However, Spotify won’t allow this. Their Echo Dots will stop music on my phone and vice versa. Apple Music had no i...

  • Newbie
  • I have a family plan, so I’d expect my child to be able to play music on their echo dot upstairs while I listen to things on my phone. However, Spotify won’t allow this. Their Echo Dots will stop m...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why aren't my google speakers included when I play everywhere?

When I press "play everywhere", it plays seamlessly on all my Amazon echo speakers. But it doesn't play on any of my google speakers. How can I fix this?

  • Visitor
  • When I press "play everywhere", it plays seamlessly on all my Amazon echo speakers. But it doesn't play on any of my google speakers. How can I fix this?
  • OscarDC
  • Moderator
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify now randomly shuffles saved albums and artists. I can no longer pla

I can no longer select and play previously saved content. Instead, Spotify randomly shuffles and plays music across all saved content

  • Visitor
  • I can no longer select and play previously saved content. Instead, Spotify randomly shuffles and plays music across all saved content
  • Novy
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

adding accessabilty

hey,would it be possible for you guys to add a shortcut to the destop app for spotifyIm used to the way youtube is and how you can press k to pause and skip forward with j and Lit would be a surprisingly big help if this was implemented u can contact...

  • Casual Listener
  • hey, would it be possible for you guys to add a shortcut to the destop app for spotify Im used to the way youtube is and how you can press k to pause and skip forward with j and L it would b...
  • Forgottenants
  • Casual Listener
  • 167 Views
  • 2 replies
  • 0 likes
  • 167 Views
  • 2 replies
  • 0 likes

songs not available for download

Hello, I have a Premium account and some songs are not available for download, why? is there a solution for that?Thanks

  • Visitor
  • Hello, I have a Premium account and some songs are not available for download, why? is there a solution for that? Thanks
  • Bittencourt
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

I bought premium individual plan but its not showing download option in app

I just bought the premium from the festive offer of 4 month for 119 and its not giving me feature of downloading songs in my Spotify app

  • Visitor
  • I just bought the premium from the festive offer of 4 month for 119 and its not giving me feature of downloading songs in my Spotify app
  • Anyk17
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unplayed vs Not Started Podcasts

Hello,There is Unplayed and also Not Started on the app. If Unplayed means it is started and not finished, then what is the purpose of Continue Listening. If Unplayed means not played and not started, then what is the use of Not Started?

  • Gig Goer
  • Hello, There is Unplayed and also Not Started on the app. If Unplayed means it is started and not finished, then what is the purpose of Continue Listening. If Unplayed means not played and not start...
  • Maria
  • Moderator
  • 517 Views
  • 5 replies
  • 0 likes
  • 517 Views
  • 5 replies
  • 0 likes

playing "liked songs" includes all downloded song, including not liked ones

When playing "liked songs" of an artist, all the downloaded content (albums) appears, including songs that are NOT LIKED!Why can't I play ONLY the liked songs???

  • Visitor
  • When playing "liked songs" of an artist, all the downloaded content (albums) appears, including songs that are NOT LIKED! Why can't I play ONLY the liked songs???
  • Amay
  • Spotify Star
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

can songs or albums downloaded be safe on a memory stick or hard drive or

I want to save down loaded songs and or albums to my memory card/stick to listen in my car when i am driving????

  • Newbie
  • I want to save down loaded songs and or albums to my memory card/stick to listen in my car when i am driving????
  • Amay
  • Spotify Star
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes