Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bluejuiceno1
  • Newbie
  • 8369 Views
  • 59 replies
  • 8 likes
  • Other
  • 8369 Views
  • 59 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19497 Views
  • 9 replies
  • 2 likes
  • Other
  • 19497 Views
  • 9 replies
  • 2 likes

Equalizer implementation is bad

The equalizer on the PC desktop app is implemented poorly or in a buggy way. Making large changes in a particular band results in a reduction in overall level and it doesn't really sound how I would expect. I played a brown noise track I found and re...

  • Visitor
  • The equalizer on the PC desktop app is implemented poorly or in a buggy way. Making large changes in a particular band results in a reduction in overall level and it doesn't really sound how I would ...
  • 246 Views
  • 0 replies
  • 2 likes
  • 246 Views
  • 0 replies
  • 2 likes

Superuser Contribution Google Assistant "Shuffle " in Android Automotive doesn't work

I have a single playlist which is 20 hours long. I always shuffle it. On my Google Home, or my Android phone, I can do this by saying "hey Google, shuffle ", even if it isn't playing already.In my Polestar 2 running Android Automotive, the Google Ass...

  • Visitor
  • I have a single playlist which is 20 hours long. I always shuffle it. On my Google Home, or my Android phone, I can do this by saying "hey Google, shuffle ", even if it isn't playing already. In ...
  • i3_p-qhhm28c
  • Newbie
  • 1789 Views
  • 4 replies
  • 1 likes
  • 1789 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify won’t let me play what we’re all about by sun 41. I have premium.

I can listen to every other song just fine, but this song, the title is in grey—not white, like the other titles—and the album cover won’t show up. Btw, it’s sum 41, not sun. Autocorrect.

  • Visitor
  • I can listen to every other song just fine, but this song, the title is in grey—not white, like the other titles—and the album cover won’t show up. Btw, it’s sum 41, not sun. Autocorrect.
  • OscarDC
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Jugendschutz in geteilten Playlisten

Wenn ich eine meiner eigenen Playlisten mit meinen Kindern in Spotify Kids teilen will ("Mit dir geteilt"), dann geht das nur mit als "öffentlich" gekennzeichneten Playlisten - richtig? Das wiederum bedeutet jedoch, dass diese Listen eben öffentlich ...

  • Visitor
  • Wenn ich eine meiner eigenen Playlisten mit meinen Kindern in Spotify Kids teilen will ("Mit dir geteilt"), dann geht das nur mit als "öffentlich" gekennzeichneten Playlisten - richtig? Das wiederum ...
  • Yordan
  • Moderator
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ability to sort playlists in alphabetical order

I don’t like when I’m trying to find something in my playlist and have to use the search function because I can’t easily/quickly tell if it’s already in my playlist or just available. I’d like to be able to view my playlists in alphabetical order.

  • Visitor
  • I don’t like when I’m trying to find something in my playlist and have to use the search function because I can’t easily/quickly tell if it’s already in my playlist or just available. I’d like to be ...
  • Yordan
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Oque acham do Spotify adicionar esse simples recurso?

O Spotify poderia adicionar uma opção de repetição em uma certa parte da música, acho que é um recurso muito simples e que me deixaria muito feliz ksksks

  • Casual Listener
  • O Spotify poderia adicionar uma opção de repetição em uma certa parte da música, acho que é um recurso muito simples e que me deixaria muito feliz ksksks
  • Lyubka
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for artist

Good day everyone .how are y’all doing today ?.. I’d like to introduce myself, my name is Daniel and I’m an artist from Africa, Nigeria. Go by the stage name Chiopzy. Please I have a request as to my Spotify for artist is yet to be accessible. It say...

  • Newbie
  • Good day everyone 😁. how are y’all doing today ?..  I’d like to introduce myself, my name is Daniel and I’m an artist from Africa, Nigeria. Go by the stage name Chiopzy.  Please I have ...
  • Lyubka
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts in Spotify on Android won't play anymore

Plan - Premium Country - Australia Device - OnePlus 5TOperating System - Android 10 My Question or IssueI used to be able to play podcasts on Spotify on my Android phone but lately it either plays an ad over and over again or part of the content over...

  • Regular
  • Plan - Premium  Country - Australia  Device - OnePlus 5T Operating System - Android 10   My Question or Issue I used to be able to play podcasts on Spotify on my Androi...
  • Cristipoc
  • Visitor
  • 4055 Views
  • 21 replies
  • 0 likes
  • Other
  • 4055 Views
  • 21 replies
  • 0 likes

friends wrong name and profile pic displayed

friend changed his display name and pfp but on the playlist we made it displays his old username and pfp, why?

  • Visitor
  • friend changed his display name and pfp but on the playlist we made it displays his old username and pfp, why?
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution How does one access Spotify pre sales for concert tickets???

How does one access Spotify pre sales for concert tickets??? Premium member trying to figure out how to access Spotify pre sale tomorrow for Pantera tickets?

  • Visitor
  • How does one access Spotify pre sales for concert tickets??? Premium member trying to figure out how to access Spotify pre sale tomorrow for Pantera tickets?
  • Lyubka
  • Moderator
  • 966 Views
  • 1 replies
  • 0 likes
  • 966 Views
  • 1 replies
  • 0 likes

Superuser Contribution La app es premium pero se pausa a cada rato que puedo hacer para resolverlo

Pongo la lista y se pausa a cada rato por eso pago premium para no batallar tengo como 4 días batallando

  • Visitor
  • Pongo la lista y se pausa a cada rato por eso pago premium para no batallar tengo como 4 días batallando
  • Vasil
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution autoplay is not working.

i have restarted the app and my phone. turned autoplay on and off in the settings multiple times, on my macbook and my phone. still not working. it repeats whatever was playing.

  • Casual Listener
  • i have restarted the app and my phone. turned autoplay on and off in the settings multiple times, on my macbook and my phone. still not working. it repeats whatever was playing.
  • Yordan
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Not updating play counts

For the last couple days me and my friends have noticed spotify hasnt updated our play counts or any stats in that matter. When we use spotify fort artists we can only see stats up to the 16th of november (4 days ago). Its extra frustrating as i just...

  • Casual Listener
  • For the last couple days me and my friends have noticed spotify hasnt updated our play counts or any stats in that matter. When we use spotify fort artists we can only see stats up to the 16th of nov...
  • cgull
  • Casual Listener
  • 1093 Views
  • 2 replies
  • 0 likes
  • Other
  • 1093 Views
  • 2 replies
  • 0 likes

"open.spotify.com’s server IP address could not be found"

PlanFreeCountryBrazil Device(Laptop)Operating System(Windows 10) My Question or Issue I try to listen to Spotify in the web player using Google Chrome but I can't. The next sentences are " This site can’t be reached. open.spotify.com’s server IP addr...

  • Visitor
  • Plan Free Country Brazil   Device (Laptop) Operating System (Windows 10)   My Question or Issue  I try to listen to Spotify in the web player using Google Chrome but I can't...
  • Gorlie
  • Visitor
  • 9231 Views
  • 15 replies
  • 1 likes
  • Other
  • 9231 Views
  • 15 replies
  • 1 likes

Superuser Contribution Downloaded songs disapear after one day and I have to download again each d

I have a premium duo account, my downloaded songs no more appear as downloaded after a day's time and I have to download again and waste data. I listen daily and this is a lot of wastage of data even though I've paid for premium.

  • Visitor
  • I have a premium duo account, my downloaded songs no more appear as downloaded after a day's time and I have to download again and waste data. I listen daily and this is a lot of wastage of data even...
  • Joan
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue: Profile display name can't be searched after updating it

Yesterday I changed my profile display name and it is not being shown in search results, but oddly enough if I search the old display name the new one shows up. To test if this was an isolated issue I created a brand new Spotify account/profile. That...

  • Visitor
  • Yesterday I changed my profile display name and it is not being shown in search results, but oddly enough if I search the old display name the new one shows up. To test if this was an isolated is...
  • Joan
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random songs interrupt my playlists

PlanPremiumCountry USDeviceLG G3 AND personal laptop (up to date, relativly new)Operating System Phone- Android 6.0Computer- Windows 10 My Question or Issue So I recently have experienced a very annoying and frustrating problem: My spotify will rando...

  • Casual Listener
  • Plan Premium Country  US Device LG G3  AND personal laptop (up to date, relativly new) Operating System   Phone- Android 6.0 Computer- Windows 10  My Question or Issue ...
  • SirTopHat
  • Casual Listener
  • 4600 Views
  • 6 replies
  • 5 likes
  • Other
  • 4600 Views
  • 6 replies
  • 5 likes

Superuser Contribution ¿Por qué me cobran mi plan estudiantil como individual?

Me cobran mi plan estudiantil como individual y eso que el mes anterior renové que sigo siendo estudiante.

  • Visitor
  • Me cobran mi plan estudiantil como individual y eso que el mes anterior renové que sigo siendo estudiante.
  • wagnerivera
  • Visitor
  • 210 Views
  • 2 replies
  • 0 likes
  • 210 Views
  • 2 replies
  • 0 likes