Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bluejuiceno1
  • Newbie
  • 8369 Views
  • 59 replies
  • 8 likes
  • Other
  • 8369 Views
  • 59 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19497 Views
  • 9 replies
  • 2 likes
  • Other
  • 19497 Views
  • 9 replies
  • 2 likes

Superuser Contribution stop adding recommendations to curated playlists

Is there a way to turn off recommendations on playlists completely? It's really annoying to hear random songs when I have a playlist made.

  • Newbie
  • Is there a way to turn off recommendations on playlists completely? It's really annoying to hear random songs when I have a playlist made.
  • MihailY
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song titles play wrong song and Artist's trending song title is wrong

PlanPremiumDeviceLaptop, iPad, SmartphoneOperating SystemWindows 11, iPadOS 17, Android 12CountryThailand One day I want to listen to that album(s). The songs have a different order than the previous one. I select a song, but it plays the wrong song ...

  • Newbie
  • Plan Premium Device Laptop, iPad, Smartphone Operating System Windows 11, iPadOS 17, Android 12 Country Thailand   One day I want to listen to that album(s). The songs have a different ...
  • MihailY
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Solved!! LG Webos

Hi, I've just got a brand new LG webos tv (the John Lewis version) but am disappointed to not be able to download Spotify....does anyone know when it will be available or it it's just not available in the UK? Thanks

  • Regular
  • Hi, I've just got a brand new LG webos tv (the John Lewis version) but am disappointed to not be able to download Spotify....does anyone know when it will be available or it it's just not available i...
  • Avneet
  • Visitor
  • 75700 Views
  • 66 replies
  • 8 likes
  • Other
  • 75700 Views
  • 66 replies
  • 8 likes

Superuser Contribution Can`t unfollow podcast

I can`t unfollow a podcast, there`s no content any more and no option to unfollow. How do i remove it from my list?The podcast is called "Antisuperpodden" by Kristine Storli Henningsen

  • Visitor
  • I can`t unfollow a podcast, there`s no content any more and no option to unfollow. How do i remove it from my list? The podcast is called "Antisuperpodden" by Kristine Storli Henningsen
  • Elena
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • Other
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Show/recommend new albums on home page for followed artists

I just don't understand how, if Drake is an artist I follow, and he just released a new album, how come that is nowhere to be found on the home page of the app? Even when I scroll to the "New Releases For You" or "New Music Friday" sections, it is no...

  • Newbie
  • I just don't understand how, if Drake is an artist I follow, and he just released a new album, how come that is nowhere to be found on the home page of the app? Even when I scroll to the "New Release...
  • Yordan
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play music from watch speakers without phone

Currently, you can't play music directly from the watch speakers without opening Spotify und your phone and switching the playback device to the watch. When you try to do that on the watch, it tells you to connect to a Bluetooth device.My suggestion ...

  • Casual Listener
  • Currently, you can't play music directly from the watch speakers without opening Spotify und your phone and switching the playback device to the watch. When you try to do that on the watch, it tells ...
  • 2crt
  • Casual Listener
  • 383 Views
  • 2 replies
  • 1 likes
  • 383 Views
  • 2 replies
  • 1 likes

Superuser Contribution Getting rid of Hitler / Stalin on my home page

As you can see in the attachement, the home page of my music app has decided that I am interested in learning all about Hitler and Stalin. As important as history is, can I like, have a break from the Nazi party when I open the app that I use to list...

  • Roadie
  • As you can see in the attachement, the home page of my music app has decided that I am interested in learning all about Hitler and Stalin. As important as history is, can I like, have a break from th...
  • Forrest735
  • Gig Goer
  • 665 Views
  • 5 replies
  • 2 likes
  • Other
  • 665 Views
  • 5 replies
  • 2 likes

Superuser Contribution I can't play certain musicians but don't know why

I have the problem already for a long time that I can't play songs by Capital Bra, Ufo361, and more, but I absolutely don't know why can somebody help me please?PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operatin...

  • Visitor
  • I have the problem already for a long time that I can't play songs by Capital Bra, Ufo361, and more, but I absolutely don't know why can somebody help me please? Plan Free/Premium Country   ...
  • Joan
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • music
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution play indicator shows that music is playing but it's not

The music is downloaded on the phone hence not using the network. All updates are done. I need to close it and start it back again every 20 minutes or so. I rebooted the phone several times and it's the only app opened on the phone

  • Visitor
  • The music is downloaded on the phone hence not using the network. All updates are done. I need to close it and start it back again every 20 minutes or so. I rebooted the phone several times and it's ...
  • Joan
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Using 2 phones with 1 account issue

Hello. I recently signed up to the Spotify premium service (not Duo). I am in Australia. I have a Samsung J8 phone, and my wife has a Samsung A13 phone. Now, if I listen to a song on my phone, my wife is able to pause or play the song I'm listening t...

  • Casual Listener
  • Hello. I recently signed up to the Spotify premium service (not Duo). I am in Australia. I have a Samsung J8 phone, and my wife has a Samsung A13 phone. Now, if I listen to a song on my phone, my wif...
  • Guitarman70
  • Casual Listener
  • 309 Views
  • 2 replies
  • 1 likes
  • Samsung
  • 309 Views
  • 2 replies
  • 1 likes

Is it SAFE to use www.tunemymusic.com to duplicate my Playlists?

Is it safe/ok to use the App www.tunemymusic.com to copy my Spotify Playlists to my Apple Music and Tidal account?I don't want to violate terms of service and have my account suspended, but I have SO many playlists and want to back them up. Spotify i...

  • Music Fan
  • Is it safe/ok to use the App www.tunemymusic.com to copy my Spotify Playlists to my Apple Music and Tidal account? I don't want to violate terms of service and have my account suspended, b...
  • Maxim
  • Spotify Star
  • 1681 Views
  • 1 replies
  • 0 likes
  • 1681 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Podcasters

Hi, I am a PhD Student and have been asked to help produce a podcast. I have a personal family Spotify account which we use as a family- do I use this to log into Spotify for Podcasters or do I need a new separate one?

  • Visitor
  • Hi, I am a PhD Student and have been asked to help produce a podcast. I have a personal family Spotify account which we use as a family- do I use this to log into Spotify for Podcasters or do I need...
  • Elena
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify play-to devices not showing after router change

Hi all, a question for the tech heads among you. I have an annoying network problem and I'm hoping some of you might have some ideas. I've recently had to replace my mesh Wi-Fi router as the old system died. The system is set up as... 1) Starlink rou...

  • Casual Listener
  • Hi all, a question for the tech heads among you.   I have an annoying network problem and I'm hoping some of you might have some ideas. I've recently had to replace my mesh Wi-Fi router as t...
  • OscarDC
  • Moderator
  • 488 Views
  • 1 replies
  • 0 likes
  • Other
  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution SUSCRIBI PREMIUM DESDE MI CUENTA GRATUITA Y SE CREO UNA CUENTA NUEVA

suscribi PREMIUM desde el banner de mi cuenta GRATUITA, se creo una cuenta nueva, con otro usuario, quiero mantener mi cuenta anterior pero PREMIUM

  • Visitor
  • suscribi PREMIUM desde el banner de mi cuenta GRATUITA, se creo una cuenta nueva, con otro usuario, quiero mantener mi cuenta anterior pero PREMIUM
  • Yordan
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes