Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Kmc359
  • Visitor
  • 15555 Views
  • 100 replies
  • 10 likes
  • Other
  • 15555 Views
  • 100 replies
  • 10 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20896 Views
  • 9 replies
  • 2 likes
  • Other
  • 20896 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Focus loss when using the iOS app with VoiceOver

when I'm in a playlist, I like to double-tap on the songs one by one to preview it. Previously, the focus would stay on the chosen song and I could simply tap in the center of the screen to go back to where I was. However, now, whenever I tap, it alm...

  • Regular
  • when I'm in a playlist, I like to double-tap on the songs one by one to preview it. Previously, the focus would stay on the chosen song and I could simply tap in the center of the screen to go back t...
  • Vasil
  • Moderator
  • 519 Views
  • 5 replies
  • 0 likes
  • 519 Views
  • 5 replies
  • 0 likes

Solved!! Spotify Akamai CDN buffering

In South Africa, Akamai is routing audio-ak-spotify-com.akamaized.net strangely, causing constant buffering on partial downloads. For example, local server 197.80.130.136 causes issues, but routed to international server 92.123.140.88 works better. I...

  • Casual Listener
  • In South Africa, Akamai is routing audio-ak-spotify-com.akamaized.net strangely, causing constant buffering on partial downloads. For example, local server 197.80.130.136 causes issues, but routed to...
  • Adagio
  • Casual Listener
  • 2108 Views
  • 10 replies
  • 8 likes
  • 2108 Views
  • 10 replies
  • 8 likes

Superuser Contribution Starting a song from browser issue

BrowserThoriumAccountPremiumIssueWhen i want to start a song in the browser it says "Spotify cant play this right now. If you have the file on your computer you can import it" for 3,4 songs skipping along the way until it starts a song. The weird par...

  • Casual Listener
  • Browser Thorium Account Premium Issue When i want to start a song in the browser it says "Spotify cant play this right now. If you have the file on your computer you can import it" for 3,4 songs...
  • Eni
  • Moderator
  • 375 Views
  • 3 replies
  • 0 likes
  • 375 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist titles

Please stop sharing our playlist titles with artists. That’s embarrassing and it’s just for us. Please stop.

  • Casual Listener
  • Please stop sharing our playlist titles with artists. That’s embarrassing and it’s just for us. Please stop. 
  • mc1287
  • Casual Listener
  • 226 Views
  • 2 replies
  • 1 likes
  • 226 Views
  • 2 replies
  • 1 likes

Solved!! Why did Spotify delete my Community Idea all of a sudden?

I posted this a year ago and keep getting emails of people liking it (as recently as Oct 8 2023). Now when I go into my profile it doesnt show and the link from the email does not work. I was not given any notice and this just looks back to delete my...

  • Music Fan
  • I posted this a year ago and keep getting emails of people liking it (as recently as Oct 8 2023). Now when I go into my profile it doesnt show and the link from the email does not work. I was not giv...
  • Maxim
  • Spotify Star
  • 326 Views
  • 3 replies
  • 0 likes
  • Other
  • 326 Views
  • 3 replies
  • 0 likes

About the new "saving options"

Good morning. I wanted to say that I find the new way of saving tracks very inconvenient which requires that the last playlist where the track was saved remains in memory and in the next saving it automatically puts the new track in that playlist unl...

  • Visitor
  • Good morning. I wanted to say that I find the new way of saving tracks very inconvenient which requires that the last playlist where the track was saved remains in memory and in the next saving it au...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Stop adding new features no one has asked for.

Stop **bleep** features that no one has requested without the possibility to turn off said features completely in settings, like the smart shuffle**bleep**. Swapping streaming service once current month is over, thank you.

  • Visitor
  • Stop **bleep** features that no one has requested without the possibility to turn off said features completely in settings, like the smart shuffle**bleep**. Swapping streaming service once current mo...
  • 195 Views
  • 0 replies
  • 2 likes
  • 195 Views
  • 0 replies
  • 2 likes

Consert information off the bands in my playlists

Hi,You know all the bands I like and listen to. It would be nice to have a choice “live/consert” where I can see bands I like that are coming to play live in my area. As it is know, I must scan through 5-10 different booking sites to see what is comi...

  • Newbie
  • Hi, You know all the bands I like and listen to. It would be nice to have a choice “live/consert” where I can see bands I like that are coming to play live in my area. As it is know, I must scan thr...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Add "Recommended songs for you" to Playlist

I recently searched for a song on Spotify and listened to it. From this song, Spotify started playing a "Recommended songs for you" queue of songs. Is there a way to add all of the songs from this queue to a playlist that I create? I do not want to h...

  • Casual Listener
  • I recently searched for a song on Spotify and listened to it. From this song, Spotify started playing a "Recommended songs for you" queue of songs. Is there a way to add all of the songs from this qu...
  • MihailY
  • Moderator
  • 5196 Views
  • 3 replies
  • 2 likes
  • Other
  • 5196 Views
  • 3 replies
  • 2 likes

Can’t like songs or playlists

PlanPremiumCountryAustralia DeviceiPhone 14Operating SystemiOS 10My Question or IssueI can’t like any songs or playlists I opened my Spotify app, (I have premium) and I realised the green heart has disappeared next to all of the songs I have liked. I...

  • Visitor
  • Plan Premium Country Australia   Device iPhone 14 Operating System iOS 10 My Question or Issue I can’t like any songs or playlists    I opened my Spotify app, (I have premi...
  • RupertPicante
  • Newbie
  • 1637 Views
  • 2 replies
  • 0 likes
  • music
  • 1637 Views
  • 2 replies
  • 0 likes

Superuser Contribution Re: Starting playback on Chromecast from Google Assistant doesn't work

I have a similar problem: Starting playback from my Google Assistant via Chromecast to my Onkyo TX-NR6100 suddenly stopped working around 2-3 weeks ago. It used to work fine before. I did not change anything in the setup inbetween.Reboot of all invol...

  • Casual Listener
  • I have a similar problem: Starting playback from my Google Assistant via Chromecast to my Onkyo TX-NR6100 suddenly stopped working around 2-3 weeks ago. It used to work fine before. I did not change ...
  • Lyubka
  • Moderator
  • 478 Views
  • 5 replies
  • 0 likes
  • 478 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Canvas

PlanPremiumCountryUSADeviceiPhone 13 pro maxOperating SystemiOS My Question or IssueI've been trying to access Canvas for the longest from my account. At first it seemed like something only accessible to certain users due to beta testing but it's bee...

  • Newbie
  • Plan Premium Country USA Device iPhone 13 pro max Operating System iOS   My Question or Issue I've been trying to access Canvas for the longest from my account. At first it seemed like...
  • Pheelaphat
  • Newbie
  • 18735 Views
  • 24 replies
  • 1 likes
  • music
  • 18735 Views
  • 24 replies
  • 1 likes

Superuser Contribution Spotify for Tesla doesn’t show Loved songs in an artist

Spotify for Tesla doesn’t show Loved songs in an artist. Steps to Reproduce:1. Open an artist with Loved songs.2. Play Loved songs. Results:Impossible. The Loved songs are not shown in the artist. Notes:This works correctly in Spotify for macOS.

  • Roadie
  • Spotify for Tesla doesn’t show Loved songs in an artist.   Steps to Reproduce: 1. Open an artist with Loved songs. 2. Play Loved songs.   Results: Impossible. The Loved songs are not...
  • Dmitrу
  • Roadie
  • 246 Views
  • 2 replies
  • 0 likes
  • 246 Views
  • 2 replies
  • 0 likes

Superuser Contribution Section "new releases (singles and album) artists you follow

I know there is a section for "release radar" but we need a section about "new releases artists we follow" about all the new singles and all the new album of the artists we follow. It's too to hard discover at the moment

  • Newbie
  • I know there is a section for "release radar" but we need a section about "new releases artists we follow" about all the new singles and all the new album of the artists we follow. It's too to hard d...
  • OscarDC
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution There is no response to the artist profile request

Hello, I applied for the rights to the artist's profile, at first I received replies by email asking me to contact the label to be added to the team, but I only released one track there and am no longer associated with the label, I wanted to link the...

  • Newbie
  • Hello, I applied for the rights to the artist's profile, at first I received replies by email asking me to contact the label to be added to the team, but I only released one track there and am no lon...
  • Vasil
  • Moderator
  • 278 Views
  • 1 replies
  • 0 likes
  • music
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to delete the shown recently played songs and under the good morning

In the app and on deskop all recently played songs are shown and also under the good morning catern. I want to delete the songs that are displayed there and much more, I don't want these lists at all. Having to click on private session all the time i...

  • Visitor
  • In the app and on deskop all recently played songs are shown and also under the good morning catern. I want to delete the songs that are displayed there and much more, I don't want these lists at all...
  • Lyubka
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid podcast subscriptions not showing up in Your Episodes

PlanPremiumCountryAustraliaDeviceGoogle Pixel 4aOperating SystemAndroid latest My Question or IssueI listen to my podcasts by having some of them auto downloaded into Your Episodes. I then sort them into a personal podcasts playlist.The Economist Pod...

  • Regular
  •   Plan Premium Country Australia Device Google Pixel 4a Operating System Android latest   My Question or Issue I listen to my podcasts by having some of them auto downloaded into...
  • Lyubka
  • Moderator
  • 1464 Views
  • 8 replies
  • 0 likes
  • Other
  • 1464 Views
  • 8 replies
  • 0 likes

Superuser Contribution Video Playback for consoles [PS5]

PlanFree/PremiumCountryUnited Kingdom Device(Sony Playstation 5)Operating System(Orbis OS) My Question or IssueWhat is the updated issue or your true agenda for not making the video format available or accessible for console users. You guys spent mil...

  • Casual Listener
  • Plan Free/Premium Country United Kingdom   Device (Sony Playstation 5) Operating System (Orbis OS)   My Question or Issue What is the updated issue or your true agenda for not ma...
  • Yordan
  • Moderator
  • 12341 Views
  • 11 replies
  • 10 likes
  • PlayStation
  • 12341 Views
  • 11 replies
  • 10 likes