Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Justgivememypodcast
  • Casual Listener
  • 11295 Views
  • 74 replies
  • 9 likes
  • Other
  • 11295 Views
  • 74 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20315 Views
  • 9 replies
  • 2 likes
  • Other
  • 20315 Views
  • 9 replies
  • 2 likes

Playlists

If I change my artist name will I lose placement in the Spotify playlists I'm currently in?

  • Visitor
  • If I change my artist name will I lose placement in the Spotify playlists I'm currently in?
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Delete podcasts from "Your shows"

PlanPremiumCountryThe NetherlandsDeviceiPhone 13Pro, PCOperating SystemiOS 16.5.1, Windows 10 My Question or IssueI cannot seem to find how I can delete listened to podcasts from "your shows" and suggestions. I have tried on web, iPhone app and the D...

  • Newbie
  • Plan Premium Country The Netherlands Device iPhone 13Pro, PC Operating System iOS 16.5.1, Windows 10   My Question or Issue I cannot seem to find how I can delete listened to podcasts ...
  • 187 Views
  • 0 replies
  • 0 likes
  • Other
  • 187 Views
  • 0 replies
  • 0 likes

Superuser Contribution Unpin defunct podcasts

This is a bug report:I have discovered a bug related to podcast subscriptions on Spotify. While setting up my own Podcast, I went through some challenges, but finally got it all sorted out with Spotify for Podcasters. However, while I still had my ol...

  • Visitor
  • This is a bug report: I have discovered a bug related to podcast subscriptions on Spotify.   While setting up my own Podcast, I went through some challenges, but finally got it all sorted...
  • Lyubka
  • Moderator
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change follower and sub name

In french the follower and subsciber have the same name is not really correct for the people i'm following it should be "abonnements"i took a screenshot image

  • Visitor
  • In french the follower and subsciber have the same name is not really correct for the people i'm following it should be "abonnements" i took a screenshot   image 
  • Lyubka
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution My podcast won’t load and won’t show

PlanFreeCountryUnited kingdomDeviceiPhone SE 2nd genOperating System(iOS17 My Question or IssueWhen I go to listen to my podcast it won’t show and when I check the podcast app it doesn’t say banned or deleted

  • Visitor
  • Plan Free Country United kingdom Device iPhone SE 2nd gen Operating System (iOS17   My Question or Issue When I go to listen to my podcast it won’t show and when I check the podcast ap...
  • Dian
  • Spotify Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • Other
  • 159 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can not submit a question in support page

PlanPremiumCountryTRDeviceChrome Version 74.0.3729.169 (Official Build) (64-bit)Operating SystemWindows 10 My Question or IssueCan't ask a question.While browsing support.spotfiy.com articles, there is "Does this article help**" at the very bottom. W...

  • Casual Listener
  • Plan Premium Country TR Device Chrome Version 74.0.3729.169 (Official Build) (64-bit) Operating System Windows 10   My Question or Issue Can't ask a question. While browsing supp...
  • Dian
  • Spotify Legend
  • 717 Views
  • 4 replies
  • 1 likes
  • Other
  • 717 Views
  • 4 replies
  • 1 likes

Superuser Contribution Can I create and advertise a brand playlist free of charge and fees?

My brand wants to create a Brand Playlist featuring popular artists, and we want to use our own photo as a Playlist Cover. We want to share it on our Instagram etc., as well as consider using the playlist in an advertisement (which would show up when...

  • Casual Listener
  • My brand wants to create a Brand Playlist featuring popular artists, and we want to use our own photo as a Playlist Cover. We want to share it on our Instagram etc., as well as consider using the pla...
  • Joan
  • Moderator
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Video podcast

PlanFreeCountryUSADeviceSamsung Galaxy FE S 20Operating SystemAndroid My Question or Issue I had been watching a podcast that had audio and video then one day the video just stopped working and I don't know how to fix it.

  • Newbie
  •   Plan Free Country USA Device Samsung Galaxy FE S 20 Operating System Android   My Question or Issue   I had been watching a podcast that had audio and video then one day t...
  • Alex
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution PS5 language bug

I am having trouble with it on the PS5. It is saying I have zero songs in my liked playlist when I don’t And it keeps going in different languages. And I have logged out of Spotify and re-downloaded it on the PlayStation

  • Newbie
  • I am having trouble with it on the PS5. It is saying I have zero songs in my liked playlist when I don’t And it keeps going in different languages. And I have logged out of Spotify and re-downloaded ...
  • OscarDC
  • Moderator
  • 528 Views
  • 3 replies
  • 0 likes
  • PlayStation
    Sony
  • 528 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can I get an invoice from my Spotify payments to use for tax reasons?

We are paying every month our Spotify bill (through our debit card). We need a kind of proof ( ex. invoice - receipt ) to use it for our taxing system.Is that possible? If so, we would like to receive it on our email. We are waiting for your answer.T...

  • Visitor
  • We are paying every month our Spotify bill (through our debit card). We need a kind of proof ( ex. invoice - receipt ) to use it for our taxing system. Is that possible? If so, we would like to rece...
  • MihailY
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • Other
  • 230 Views
  • 1 replies
  • 0 likes

Please Fix your Embedded Player in Discord

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueYour embedded players in Discord are broken and a terrible user experience.Compared to the em...

200606-011142 Spotify connected.png 200606-013143 Your Discord integration sucks.png 200606-013202 Turns all the players blank.png
  • Visitor
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • El_D
  • Casual Listener
  • 6882 Views
  • 4 replies
  • 30 likes
  • 6882 Views
  • 4 replies
  • 30 likes

Superuser Contribution ive added more than 15 songs to my playlist but spotify keeps adding more

ive added more than 15 songs to my playlist but spotify keeps adding more random songs that are not on my playlist when i play it, it says everywhere that that will happen if you have less than 15 songs but i dont

  • Visitor
  • ive added more than 15 songs to my playlist but spotify keeps adding more random songs that are not on my playlist when i play it, it says everywhere that that will happen if you have less than 15 so...
  • Yordan
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why are tracks changing before the end of the track is reached?

When playing albums, Spotify is not playing to the end of the track before starting the next one. Crossfade is switched off. What should I do to correct this?

  • Visitor
  • When playing albums, Spotify is not playing to the end of the track before starting the next one. Crossfade is switched off. What should I do to correct this?
  • Yordan
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution En ordenador no puedo añadir canciones a fav ni se me actualizan del movil

no se sincronizan las cuentas desde diferentes dispositivos, ni puedo añadir canciones a favoritas directamente desde la aplicación del ordenador, y las que añado desde el móvil no me salen en el ordenador

  • Visitor
  • no se sincronizan las cuentas desde diferentes dispositivos, ni puedo añadir canciones a favoritas directamente desde la aplicación del ordenador, y las que añado desde el móvil no me salen en el ord...
  • Yordan
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is it possible to have more than 141 files in local files?

I have 286 files in the map on my local computer, but only 141 are shown in the local files library. Is it the maximum file you can have in the local files library?

  • Visitor
  • I have 286 files in the map on my local computer, but only 141 are shown in the local files library. Is it the maximum file you can have in the local files library?
  • Yordan
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes