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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7194 Views
  • 49 replies
  • 6 likes
  • Other
  • 7194 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19146 Views
  • 9 replies
  • 2 likes
  • Other
  • 19146 Views
  • 9 replies
  • 2 likes

Superuser Contribution songs skipping by themselves on chromebook

PlanFree/PremiumCountryjamaicaDeviceSamsung Chromebook Operating SystemChromebook My Question or IssueI have been trying days I haven't use Spotify in 2 months because of this issue and every time I play a song it goes on for 2 seconds and then skips...

  • Newbie
  • Plan Free/Premium Country jamaica Device Samsung Chromebook  Operating System Chromebook   My Question or Issue I have been trying days I haven't use Spotify in 2 months because o...
  • jadawadaa
  • Visitor
  • 2109 Views
  • 6 replies
  • 1 likes
  • Other
  • 2109 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Spotify Embed sort by options

Hey thereSorry if there are previous entries similar to this, I did do a quick search but couldn't quite find what I was looking for (probably didn't look hard enough) I'm trying to embed a play button for a playlist on my website/blog, but the playl...

  • Casual Listener
  • Hey there Sorry if there are previous entries similar to this, I did do a quick search but couldn't quite find what I was looking for (probably didn't look hard enough)   I'm trying to embed ...
  • AndresM
  • Spotify
  • 2605 Views
  • 5 replies
  • 1 likes
  • Web Player
  • 2605 Views
  • 5 replies
  • 1 likes

Superuser Contribution SPOTIFY IS SLOWLY PHASING OUT COLLABORATIVE PLAYLIST FUNCTIONALITY.

SPOTIFY IS SLOWLY PHASING OUT COLLABORATIVE PLAYLIST FUNCTIONALITY.I spoke with an advisor today who told me that Spotify has removed the option to make a playlist collaborative and is phasing this functionality out entirely. They tried to tell me th...

  • Casual Listener
  • SPOTIFY IS SLOWLY PHASING OUT COLLABORATIVE PLAYLIST FUNCTIONALITY. I spoke with an advisor today who told me that Spotify has removed the option to make a playlist collaborative and is phasing th...
  • dissapointedlady
  • Visitor
  • 644 Views
  • 3 replies
  • 0 likes
  • Other
  • 644 Views
  • 3 replies
  • 0 likes

Superuser Contribution We can not connect to group session

PlanPremium CountrySK DeviceHuawei P20, Windows PC, Honor 6 Operating SystemAndroid 10, Windows 10My Question or IssueWe can not connect to group session. Connection link open Obchod Play or Spotify, but not group session. So we can not listen songs ...

  • Visitor
  • Plan Premium  Country SK  Device Huawei P20, Windows PC, Honor 6  Operating System Android 10, Windows 10 My Question or Issue We can not connect to group session. Connection ...
  • Yordan
  • Moderator
  • 276 Views
  • 1 replies
  • 0 likes
  • Other
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add to Queue button has disappeared on Windows 10 desktop app

PlanPremiumCountryUSADeviceLenovo ThinkpadOperating SystemWindow 10 My Question or IssueThis started last week. I was experiencing stuttering in my music (about every 4 seconds) when played with the Spotify app on my desktop, so IRestarted my compute...

  • Newbie
  • Plan Premium Country USA Device Lenovo Thinkpad Operating System Window 10   My Question or Issue This started last week. I was experiencing stuttering in my music (about every 4 secon...
  • Vasil
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • Other
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution playbar and timestamp out of sync with song

when I pause Goggles by Post Animal (doesn't happen with any other song) the playbar and timestamp will jump back to where they were the last time I skipped somewhere. the song will continue playing when I unpause it, except then its out of sync with...

  • Newbie
  • when I pause Goggles by Post Animal (doesn't happen with any other song) the playbar and timestamp will jump back to where they were the last time I skipped somewhere. the song will continue playing ...
  • Dian
  • Spotify Legend
  • 444 Views
  • 1 replies
  • 1 likes
  • Other
  • 444 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Bug] Firefox search not listing all tracks

I added Spotify's official search engine in list of search engines on my Firefox (98) web-browser. The one which was auto-detected on open.spotify.com . But searching with it doesn't display all results. E.g. By searching for "like toy soldiers emine...

  • Music Fan
  • I added Spotify's official search engine in list of search engines on my Firefox (98) web-browser. The one which was auto-detected on open.spotify.com . But searching with it doesn't display all resu...
  • ChiragVirmani
  • Music Fan
  • 3461 Views
  • 10 replies
  • 0 likes
  • Other
  • 3461 Views
  • 10 replies
  • 0 likes

Superuser Contribution music stops playing 7-9 seconds after it starts and i have to close Spotify

The song starts and after 7-13 seconds it stops playing and i have to close Spotify so it can play but the next song the same thing happens. Also it only happens in my phone, in other devices it works, but other people tell me that their Spotify does...

  • Visitor
  • The song starts and after 7-13 seconds it stops playing and i have to close Spotify so it can play but the next song the same thing happens. Also it only happens in my phone, in other devices it work...
  • Dian
  • Spotify Legend
  • 653 Views
  • 10 replies
  • 1 likes
  • 653 Views
  • 10 replies
  • 1 likes

Superuser Contribution Sonos Play 5 not appearing on any device

Hi all, I have a Sonos Play 5 (Gen 1) and it won't show up on any of my devices using Spotify Connect, although Spotify will work through the Sonos App. I am trying the following: iMac (Late 2014 Release) running OS 10.13.3 High SierraSamsung S8+ Mac...

  • Casual Listener
  • Hi all,   I have a Sonos Play 5 (Gen 1) and it won't show up on any of my devices using Spotify Connect, although Spotify will work through the Sonos App.    I am trying the follow...
  • Novy
  • Moderator
  • 1406 Views
  • 3 replies
  • 0 likes
  • 1406 Views
  • 3 replies
  • 0 likes

Re: Let's introduce ourselves!

Sayeed here. I am really upset coz i cant find canvas option under playback. I tried everything that a lot of YT vdos suggested but still nothing. Is canvas turned off in Bangladesh? I am using a premium account and not having it feels like a bummer.

  • Newbie
  • Sayeed here. I am really upset coz i cant find canvas option under playback. I tried everything that a lot of YT vdos suggested  but still nothing. Is canvas turned off in Bangladesh? I am using...
  • Amayy
  • Spotify Star
  • 271 Views
  • 1 replies
  • 2 likes
  • 271 Views
  • 1 replies
  • 2 likes

i cant sync local files to my phone

I cant download local files on my phone, i have tried everything you suggests but it wont work. it worked on my other phone but when i got a new one it wont sync regular songs on spotify can be downloaded just fine but only some local files are downl...

  • Visitor
  • I cant download local files on my phone, i have tried everything you suggests but it wont work. it worked on my other phone but when i got a new one it wont sync regular songs on spotify can be downl...
  • Amayy
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution feedback sounds

PlanPremiumCountryUnited KingdomDevice(samsung s10 plus, custom built pc)Operating System(Android, windows 10) My Question or IssueHi, so I recently hear some sort of pop when I skip or start a song, which I thought might be due to my computer, but i...

  • Newbie
  • Plan Premium Country United Kingdom Device (samsung s10 plus, custom built pc) Operating System (Android, windows 10)   My Question or Issue Hi, so I recently hear some sort of pop whe...
  • Dian
  • Spotify Legend
  • 573 Views
  • 1 replies
  • 0 likes
  • music
  • 573 Views
  • 1 replies
  • 0 likes

Muziek

Eyy fix jullie snuffel acties je ziet wat we als laast leuk vinden speel dat ook af dan kut muziek van 3 jaar geleden echt schanden pakken jullie met jullie kut oude nummers Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iO...

  • Visitor
  • Eyy fix jullie snuffel acties je ziet wat we als laast leuk vinden speel dat ook af dan kut muziek van 3 jaar geleden echt schanden pakken jullie met jullie kut oude nummers   Device (iPhone ...
  • Hubo
  • Community Legend
  • 829 Views
  • 1 replies
  • 0 likes
  • Betere muziek keuze
  • 829 Views
  • 1 replies
  • 0 likes

Indie musicians deserve better

Friends have linked me to their songs on Spotify. Apparently I can’t listen without hearing 20 mins of other songs that I hate, before mayyybe their song comes on. That’s ridiculous. You should be letting independent musicians refer other to their mu...

  • Visitor
  • Friends have linked me to their songs on Spotify. Apparently I can’t listen without hearing 20 mins of other songs that I hate, before mayyybe their song comes on. That’s ridiculous. You should be le...
  • 171 Views
  • 0 replies
  • 0 likes
  • Connect
    music
    Other
  • 171 Views
  • 0 replies
  • 0 likes

Solved!! Co-Ownership of a Playlist

Is it possible to have 2 owners of a single playlist? I have already made the playlist and was wondering if someone else could access and change it. Also, the other person does not have Facebook, but does have a Spotify account.

  • Visitor
  • Is it possible to have 2 owners of a single playlist? I have already made the playlist and was wondering if someone else could access and change it. Also, the other person does not have Facebook, but...
  • James7x1
  • Gig Goer
  • 11469 Views
  • 4 replies
  • 0 likes
  • 11469 Views
  • 4 replies
  • 0 likes

Make Covid 19 information box optional.

I don't feel like the covid 19 information box is necessary for me. I'm 3x vaxxed and don't need Spotify to hold my hand and suggest things I'm never going to listen to.Please allow me to make the "! Learn More about COVID-19" box optional.Thanks!

  • Visitor
  • I don't feel like the covid 19 information box is necessary for me. I'm 3x vaxxed and don't need Spotify to hold my hand and suggest things I'm never going to listen to. Please allow me to make the ...
  • 173 Views
  • 0 replies
  • 1 likes
  • 173 Views
  • 0 replies
  • 1 likes

Superuser Contribution Song Delay/ Lag back at beginning of new song

PlanPremium CountryUSA DeviceiPhone 13 Pro Max Operating SystemIOS 15.4.1 My Question or IssueMy friend and I were trying to use Spotify to play the same playlist at the same time for a party we are having. But we ran into a problem. We can start it ...

  • Casual Listener
  •   Plan Premium   Country USA   Device iPhone 13 Pro Max   Operating System IOS 15.4.1   My Question or Issue My friend and I were trying to use Spotify to play ...
  • Alex
  • Spotify Legend
  • 9761 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 9761 Views
  • 3 replies
  • 0 likes

Superuser Contribution Web player loads slowly

It often takes 30-60 seconds to load the Artists page. My computer actually boots faster than Spotify's web page loads. Spotify needs to speed up their web pages, a lot. I have a high speed (FiOS) connection. It should not take so long for Spotify pa...

  • Regular
  • It often takes 30-60 seconds to load the Artists page.  My computer actually boots faster than Spotify's web page loads.  Spotify needs to speed up their web pages, a lot.  I have a hi...
  • Json3
  • Casual Listener
  • 3496 Views
  • 10 replies
  • 8 likes
  • Other
  • 3496 Views
  • 10 replies
  • 8 likes