Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Kmc359
  • Visitor
  • 15541 Views
  • 100 replies
  • 10 likes
  • Other
  • 15541 Views
  • 100 replies
  • 10 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20896 Views
  • 9 replies
  • 2 likes
  • Other
  • 20896 Views
  • 9 replies
  • 2 likes

Superuser Contribution [Desktop][Other] logitech g13 support

hey, I have logitech g13 with lcd screen, all media software shows the song details - Name of artist, name of song and the length of the songs, why spotify dosent support it ?

  • Visitor
  • hey,   I have logitech g13 with lcd screen, all media software shows the song details -  Name of artist, name of song and the length of the songs, why spotify dosent support it ?
  • OscarDC
  • Moderator
  • 348 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Other] Make ads play without my input

When I’m up on a ladder 30 feet in the air it’s extremely cumbersome to have to climb down and press play to listen to an ad. I might do it one or two times but after a few times I get really annoyed and just go to a different app that doesn’t requir...

  • Visitor
  • When I’m up on a ladder 30 feet in the air it’s extremely cumbersome to have to climb down and press play to listen to an ad. I might do it one or two times but after a few times I get really annoyed...
  • Eni
  • Moderator
  • 330 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Episodes playing backwards

PlanPremiumOperating SystemWindows 10 Hi! I have a similar problem to the one it this post: https://community.spotify.com/t5/iOS-iPhone-iPad/podcasts-shows-in-reverse-order/td-p/1230489 only I have the date correctly put in, the episodes are oldest t...

  • Newbie
  • Plan Premium Operating System Windows 10   Hi! I have a similar problem to the one it this post: https://community.spotify.com/t5/iOS-iPhone-iPad/podcasts-shows-in-reverse-order/td-p/1...
  • Alex
  • Spotify Legend
  • 773 Views
  • 1 replies
  • 0 likes
  • Other
  • 773 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast episodes are removed from downloads after commercial breaks

PremiumGermany Samsung M12Android For a while now, I've had a problem with podcasts that include commercials as a separate track (e.g. "Hobbylos" and "Nur Verheiratet".) After such a commercial break, the podcast episode is immediately marked as "lis...

  • Visitor
  •   Premium Germany   Samsung M12 Android   For a while now, I've had a problem with podcasts that include commercials as a separate track (e.g. "Hobbylos" and "Nur Verheiratet".)...
  • Dian
  • Spotify Legend
  • 629 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 629 Views
  • 1 replies
  • 0 likes

Upload music for private use.

Hello, I have an album that is copyrighted and not on spotify. Is there any way I can upload it so that only devices on my account can find it? The MP3s for the album are on a windows computer and will be streamed from an iPhone without storage space...

  • Newbie
  • Hello, I have an album that is copyrighted and not on spotify.  Is there any way I can upload it so that only devices on my account can find it?  The MP3s for the album are on a windows com...
  • Big_Man_Scringle
  • Visitor
  • 16528 Views
  • 2 replies
  • 1 likes
  • 16528 Views
  • 2 replies
  • 1 likes

[Mobile][Podcasts] Fix Podcast Video Player on Mobile + Desktop

Currently, on mobile (iPhone) and desktop (Mac) app, the podcast video player has serious deficiencies that's caused me to go back to Apple Podcasts. Tl;dr: pausing or trying to rewind the podcast often breaks the app, necessitating closing + reopeni...

  • Newbie
  • Currently, on mobile (iPhone) and desktop (Mac) app, the podcast video player has serious deficiencies that's caused me to go back to Apple Podcasts.   Tl;dr: pausing or trying to rewind the p...
  • 295 Views
  • 0 replies
  • 0 likes
  • Mobile
    Podcasts
  • 295 Views
  • 0 replies
  • 0 likes

Superuser Contribution Preferred Font not supporting

I am using a device named poco X3 Pro and I noticed a problem in the Spotify app after I changed the default font roboto to Google sans for the looks of it.The problem was that the in-app icons were not visible anymore,where in-app icons should've be...

  • Visitor
  • I am using a device named poco X3 Pro and I noticed a problem in the Spotify  app after I changed the default font roboto to Google sans for the looks of it.The problem was that the in-app icons...
  • Yordan
  • Moderator
  • 599 Views
  • 1 replies
  • 0 likes
  • 599 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cast Spotify Video

Spotify now has video but I am unable to cast the audio or video anywhere. I mainly use Google home(s) but thought I would have the ability to cast the video to my tv via Chromecast. Am I missing something?

  • Newbie
  • Spotify now has video but I am unable to cast the audio or video anywhere. I mainly use Google home(s) but thought I  would have the ability to cast the video to my tv via Chromecast.  Am I...
  • Domer90
  • Casual Listener
  • 11489 Views
  • 14 replies
  • 7 likes
  • 11489 Views
  • 14 replies
  • 7 likes

Superuser Contribution [Desktop][Other] Get some control over keeping the sound at a uniform volume!

I understand having commercials and have no problem with that... BUT... you have an excessive difference in volume when a commercial comes on. It is way, way too loud and out of line and obnoxious! Even from one song to another sometimes is way too u...

  • Visitor
  • I understand having commercials and have no problem with that... BUT... you have an excessive difference in volume when a commercial comes on. It is way, way too loud and out of line and obnoxious! E...
  • Kiril
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts will not download

Plan:PremiumCountryUnited States DeviceSamsung Galaxy ZFlipOperating SystemAndroid 12 Podcasts will not download. When you tap the download button, it will just turn into an exclamation point and not download. When you tap it again it will say "downl...

  • Casual Listener
  •   Plan: Premium Country United States  Device Samsung Galaxy ZFlip Operating System Android 12   Podcasts will not download. When you tap the download button, it will just tu...
  • Alex
  • Spotify Legend
  • 1536 Views
  • 1 replies
  • 0 likes
  • Other
    Samsung
  • 1536 Views
  • 1 replies
  • 0 likes

Spotify connect, Alexa-echo multiple speakers, constant issues with control

Premium plan, USA, Devices: All Amazon Echo or Show devices - controlled by Alexa on android or PC, or by Spotify on PC, or by Spotify app on Android - Playing on Alexa multi-room music (speaker groups) My Question or IssueSome group names appear 2 t...

  • Casual Listener
  • Premium plan, USA,  Devices: All Amazon Echo or Show devices - controlled by Alexa on android or PC, or by Spotify on PC, or by Spotify app on Android  - Playing on Alexa multi-room music ...
  • 853 Views
  • 0 replies
  • 3 likes
  • Connect
  • 853 Views
  • 0 replies
  • 3 likes

Superuser Contribution Shared playlist owner: Can't delete songs added by collaborators

This doesn't seem to work. I can remove songs that I have added but not the ones that other contributors have added.

  • Visitor
  • This doesn't seem to work. I can remove songs that I have added but not the ones that other contributors have added. 
  • AndresM
  • Moderator
  • 357 Views
  • 1 replies
  • 1 likes
  • Other
  • 357 Views
  • 1 replies
  • 1 likes

Cracked Spotify apps

Where do we report cracked Spotify Premium developers? 

  • Visitor
  • Where do we report cracked Spotify Premium developers?  
  • sulimankh
  • Visitor
  • 996 Views
  • 1 replies
  • 0 likes
  • 996 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app won't connect

PlanPremiumCountryScotlandDeviceWindows ComputerOperating SystemWindows 10 My Question or IssueI don't know when this started but it's been annoying me for so long, so when I play Spotify on my computer it won't connect to anything if I want to conne...

  • Regular
  • Plan Premium Country Scotland Device Windows Computer Operating System Windows 10   My Question or Issue I don't know when this started but it's been annoying me for so long, so when I...
  • Jeremy
  • Spotify Legend
  • 601 Views
  • 3 replies
  • 0 likes
  • Connect
    music
  • 601 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop][Your Library] Stick the Setting Album View Instead of Albums and Singles

Hi so I was frustrated with clicking discography and it automatically put it in list view, even though you keep selecting tile view. Thank you for fixing that. Well another problem that stems from that one is the fact that it keeps resetting me makin...

  • Casual Listener
  • Hi so I was frustrated with clicking discography and it automatically put it in list view, even though you keep selecting tile view. Thank you for fixing that. Well another problem that stems from th...
  • AndresM
  • Moderator
  • 598 Views
  • 3 replies
  • 0 likes
  • Desktop
    Your Library
  • 598 Views
  • 3 replies
  • 0 likes

Superuser Contribution Turn Yamaha r-n803 receiver ON with spotify connect

PlanPremiumCountryNew ZealandDeviceSamsung s21 UltraOperating SystemAndroid My Question or IssueI am using the spotify app on my Samsung phone.My previous/other receiver (onkyo & marantz) show up as a device in spotify connect even when they are off....

  • Newbie
  • Plan Premium Country New Zealand Device Samsung s21 Ultra Operating System Android   My Question or Issue I am using the spotify app on my Samsung phone. My previous/other receiver (o...
  • AndresM
  • Moderator
  • 831 Views
  • 1 replies
  • 1 likes
  • Connect
  • 831 Views
  • 1 replies
  • 1 likes

Superuser Contribution iOS app keeps crashing on video podcasts

Every time I am playing a podcast with video in the background, meaning the app is closed, and then I open up spotify while the podcast is playing, the iphone app crashes and the progress in the podcast is lost.

  • Newbie
  • Every time I am playing a podcast with video in the background, meaning the app is closed, and then I open up spotify while the podcast is playing, the iphone app crashes and the progress in the podc...
  • AndresM
  • Moderator
  • 575 Views
  • 2 replies
  • 1 likes
  • Other
  • 575 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Spotify premium MINI plan (India) - what is bitrate when using Spotify Connect feature?

PlanFree/PremiumCountryIndia Operating System(Android) My Question or IssueHi, When I took the Spotify Premium MINI plan for 1 day and used the Connect feature in the android app to stream music to my avr I found the sound quality very poor. After a ...

  • Casual Listener
  • Plan Free/Premium Country India   Operating System (Android)   My Question or Issue Hi,   When I took the Spotify Premium MINI plan for 1 day and used the Connect featu...
  • 88bhel88
  • Casual Listener
  • 1636 Views
  • 4 replies
  • 0 likes
  • Connect
  • 1636 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify won't play majority of podcasts on computer

PlanPremiumCountryIrelandDeviceComputerOperating SystemWindows 10 My Question or IssueI can't play a majority of podcasts when i log in through my desktop. Anyone else have these problems?

  • Visitor
  • Plan Premium Country Ireland Device Computer Operating System Windows 10   My Question or Issue I can't play a majority of podcasts when i log in through my desktop. Anyone else have t...
  • Eni
  • Moderator
  • 327 Views
  • 1 replies
  • 0 likes
  • Philips
  • 327 Views
  • 1 replies
  • 0 likes