Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Daryl4
  • Visitor
  • 12162 Views
  • 81 replies
  • 9 likes
  • Other
  • 12162 Views
  • 81 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20486 Views
  • 9 replies
  • 2 likes
  • Other
  • 20486 Views
  • 9 replies
  • 2 likes

"New Music Friday" Playlist Not Loading

PlanFreeDeviceMacBook Pro 2019 My Question or IssueAll of my other playlists load properly, but when I click on the New Music Friday one I only get an error message (in attached image). However, no matter how many times I reload nothing happens. Is a...

Screen Shot 2020-05-16 at 11.41.53 PM.png
  • Casual Listener
  • Plan Free Device MacBook Pro 2019     My Question or Issue All of my other playlists load properly, but when I click on the New Music Friday one I only get an error message (in attac...
  • Sebasty
  • Community Legend
  • 743 Views
  • 1 replies
  • 0 likes
  • music
  • 743 Views
  • 1 replies
  • 0 likes

about copyrights...

hi i dont even know if this is the right place but i know nothing about this forum so here it goes if someone uses an audio of myself without my permission, does it count as copyright infringement? it is embarrassing for me and i want to know if i ca...

  • Casual Listener
  • hi i dont even know if this is the right place but i know nothing about this forum so here it goes   if someone uses an audio of myself without my permission, does it count as copyright infrin...
  • Sebasty
  • Community Legend
  • 636 Views
  • 3 replies
  • 0 likes
  • Discussion
  • 636 Views
  • 3 replies
  • 0 likes

[All Platforms][Podcasts] rss feed

Seems like there is no way to enter an rss feed directly into spotify? Spotify is a main player now for podcasts... surely there is a way to do this? Every other major pod player seems to support it. I am a premium supporter of a podcast and was thin...

  • Casual Listener
  • Seems like there is no way to enter an rss feed directly into spotify?    Spotify is a main player now for podcasts... surely there is a way to do this?  Every other major pod player s...
  • benMTL
  • Casual Listener
  • 48408 Views
  • 4 replies
  • 48 likes
  • All Platforms
    Podcasts
  • 48408 Views
  • 4 replies
  • 48 likes

Spotify is skipping songs played on Google home

PlanFree/PremiumCountry Device(Redmi 6a and Google home mini)Operating System(Android Oreo.) My Question or IssuseSpotify is skipping songs in the playlist that I ask Google home... whenever I ask for a song on Google home it plays something else of ...

  • Casual Listener
  • Plan Free/Premium Country   Device (Redmi 6a and Google home mini) Operating System (Android Oreo.)   My Question or Issuse Spotify is skipping songs in the playlist that I ask Go...
  • verybuttery
  • Visitor
  • 1429 Views
  • 1 replies
  • 4 likes
  • 1429 Views
  • 1 replies
  • 4 likes

[All Platforms][Connect] PS3 says Error connecting to Spotify after login attempt

I can’t use Spotify on my PlayStation 3 After attempting to login I continuously get the error message “error connecting to Spotify please try again later”. I tried several Options suggested on different help sites. I tried unlinking and relinking my...

  • Visitor
  • I can’t use Spotify on my PlayStation 3   After attempting to login I continuously get the error message “error connecting to Spotify please try again later”. I tried several Options suggested...
  • 707 Views
  • 0 replies
  • 1 likes
  • All Platforms
    Connect
  • 707 Views
  • 0 replies
  • 1 likes

Alexa can't find album that is for sure on Spotify

I am an artist and my album, Chickering Sunday is on Spotify. Up until a few weeks ago, it was possible to say, "Alexa, play songs by Carson Whitsett Jr." and she would happily oblige. Now, when asked, Alexa responds one of two ways:1) Music by Carso...

  • Visitor
  • I am an artist and my album, Chickering Sunday is on Spotify. Up until a few weeks ago, it was possible to say, "Alexa, play songs by Carson Whitsett Jr." and she would happily oblige. Now, when aske...
  • 363 Views
  • 0 replies
  • 0 likes
  • Other
  • 363 Views
  • 0 replies
  • 0 likes

Solution for Bugs - Casting to Google Home Mini

Go to your Google Home App, click on the device you want to cast too, then select "cast my audio". Go to Spotify and start playing music like normal (with "listening on this device" selected, not your Google Mini) Issues this resolves:-Google Home Mi...

  • Casual Listener
  • Go to your Google Home App, click on the device you want to cast too, then select "cast my audio".   Go to Spotify and start playing music like normal (with "listening on this device" selected...
  • marcellotesti
  • Visitor
  • 1224 Views
  • 1 replies
  • 0 likes
  • 1224 Views
  • 1 replies
  • 0 likes

Cant stop the shuffle for all the playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello Spotify community I use a Google home device for playing songs but whenever I say to pl...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello ...
  • 277 Views
  • 0 replies
  • 0 likes
  • Other
  • 277 Views
  • 0 replies
  • 0 likes

Spotify Partnership Permission for In App Purchases

My Question or IssueHi Folks!,We are devoloping an app that connects people who is listening to same song at the same time. To match users, we are using Spotify APIs.After they matched, they will chat anonymously for a while, and after a certain time...

  • Visitor
  • My Question or Issue Hi Folks!, We are devoloping an app that connects people who is listening to same song at the same time. To match users, we are using Spotify APIs. After they matched, they wi...
  • 434 Views
  • 0 replies
  • 0 likes
  • Other
  • 434 Views
  • 0 replies
  • 0 likes

Spotify playlists from every country (in their language)?

Hi, what I'm interested in are playlists that would contain songs in the language of the country given only. Spotify suggests me such a playlist with current hits from my country and I would like to find playlists from other places too, is it possibl...

  • Casual Listener
  •   Hi, what I'm interested in are playlists that would contain songs in the language of the country given only. Spotify suggests me such a playlist with current hits from my country and I would ...
  • 288 Views
  • 0 replies
  • 0 likes
  • music
  • 288 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify crashes intermittently after 1 or 2 minutes on chromecast

PlanPremiumCountryNLDeviceChromecast plusOperating SystemChromecast OS My Question or IssueAfter 1 or 2 minutes of playing (casting) music to Spotify app on my chromecast, music playback suddenly stops and the Spotify app running on my chromecast cra...

  • Newbie
  • Plan Premium Country NL Device Chromecast plus Operating System Chromecast OS   My Question or Issue After 1 or 2 minutes of playing (casting) music to Spotify app on my chromecast, mu...
  • Ivan
  • Spotify Legend
  • 3218 Views
  • 1 replies
  • 1 likes
  • 3218 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify For Artists stats not updating days after release.

Hey, I'm having a problem. My track came out last friday since the distributer got my name wrong I had to wait till Monday for them to fix it and the song finally showed up on my profile but now each day when Spotify stats get updated, 1st - my month...

  • Visitor
  • Hey, I'm having a problem. My track came out last friday since the distributer got my name wrong I had to wait till Monday for them to fix it and the song finally showed up on my profile but now each...
  • Ivan
  • Spotify Legend
  • 14671 Views
  • 1 replies
  • 0 likes
  • Other
  • 14671 Views
  • 1 replies
  • 0 likes

Superuser Contribution Uploading Songs

CountryUSA DeviceAcer ChromebookOperating SystemChrome My Question or IssueDo you have to have Spotify Premium to upload song files?

  • Casual Listener
  •   Country USA   Device Acer Chromebook Operating System Chrome   My Question or Issue Do you have to have Spotify Premium to upload song files?  
  • Ivan
  • Spotify Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • Other
  • 408 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Worship/Christian Genre Removed

Went to find the genre for worship music and it is no where to be found. Why was this removed and is it coming back? It was there before Christmas. CanadaMultiple platformsFamily Premium

  • Visitor
  • Went to find the genre for worship music and it is no where to be found. Why was this removed and is it coming back? It was there before Christmas.   Canada Multiple platforms Family Premium...
  • Peter
  • Spotify Legend
  • 9751 Views
  • 27 replies
  • 19 likes
  • music
  • 9751 Views
  • 27 replies
  • 19 likes

Superuser Contribution [Como Audio] Spotify as an Alarm Source gone with recent firmware

PlanPremiumCountryNetherlands DeviceComo Audio (Solo, Duetto, Amico, Musica)Operating SystemSDK My Question or IssueIn earlier versions of the firmware on my COmo Audio devices it was possible to have spotify as an alarm source. this works great but ...

  • Casual Listener
  • Plan Premium Country Netherlands   Device Como Audio (Solo, Duetto, Amico, Musica) Operating System SDK   My Question or Issue In earlier versions of the firmware on my COmo Audi...
  • Henkk
  • Casual Listener
  • 627 Views
  • 2 replies
  • 0 likes
  • Connect
    Other
  • 627 Views
  • 2 replies
  • 0 likes

Suddenly Spotify doesn't recognice mine Cambridge streammagic anymore. Does anyone know a solution?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 314 Views
  • 0 replies
  • 0 likes
  • Other
  • 314 Views
  • 0 replies
  • 0 likes

The web player will often set the PC volume to 100% after being paused for a while

I'm using Chrome to listen to Spotify (can't use the program as I'm at work), and for the past few months I've been using it, it's been setting the volume to 100% when I unpause it. It's not instant, more like it'll resume, but shortly after it'll st...

  • Casual Listener
  •   I'm using Chrome to listen to Spotify (can't use the program as I'm at work), and for the past few months I've been using it, it's been setting the volume to 100% when I unpause it. &nb...
  • PeterH92
  • Casual Listener
  • 607 Views
  • 2 replies
  • 1 likes
  • Other
  • 607 Views
  • 2 replies
  • 1 likes

[Desktop] What quality do downloaded songs on the Spotify desktop app on Mac default to?

There is no music quality option for the mac desktop app. The music quality is only for streaming. The iphone app has the music quality option for offline downloads though.

  • Visitor
  • There is no music quality option for the mac desktop app. The music quality is only for streaming. The iphone app has the music quality option for offline downloads though.
  • 320 Views
  • 0 replies
  • 0 likes
  • Other
  • 320 Views
  • 0 replies
  • 0 likes

[Desktop] WebApp breaks open contextmenu class in playlist cell result

PlanFamily PremiumCountrySpainDeviceFujitsu Esprimo Intel Core i3-2120T CPU 2.60GHz x64Operating SystemTested on Windows 10 PRO My Question or Issue Hi, first of all, thanks to everyone who makes Spotify possible.It's been less than a week since I re...

  • Casual Listener
  • Plan Family Premium Country Spain Device Fujitsu Esprimo Intel Core i3-2120T CPU 2.60GHz x64 Operating System Tested on Windows 10 PRO   My Question or Issue   Hi, first of all, ...
  • nectux
  • Casual Listener
  • 704 Views
  • 1 replies
  • 0 likes
  • bug
    Bug Playlist
  • 704 Views
  • 1 replies
  • 0 likes