Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bluejuiceno1
  • Newbie
  • 8457 Views
  • 60 replies
  • 8 likes
  • Other
  • 8457 Views
  • 60 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19525 Views
  • 9 replies
  • 2 likes
  • Other
  • 19525 Views
  • 9 replies
  • 2 likes

Superuser Contribution Sharing Podcasts to other providers

When I shared my podcast with Apple Podcasts only 4 episodes out of 22 appear to be available, is this because the other episodes contain music or because they were recorded using the Spotify for Podcasters app and the files are not recognised by App...

  • Casual Listener
  • When I shared my podcast with Apple Podcasts only 4 episodes out of 22 appear to be available, is this because the other episodes contain music or because they were recorded using the Spotify for Pod...
  • MickyC73
  • Casual Listener
  • 406 Views
  • 4 replies
  • 0 likes
  • Connect
  • 406 Views
  • 4 replies
  • 0 likes

ABSURD amount of advertisements on podcasts

PlanPremiumCountryBrazil My Question or Issue We all know that ads on podcasts are a HUGE nuisance, which could be easily solved by playing them only for free users, as happens today with music.After all, I pay the premium precisely so I don't have t...

  • Newbie
  •   Plan Premium Country Brazil   My Question or Issue   We all know that ads on podcasts are a HUGE nuisance, which could be easily solved by playing them only for free users,...
  • untilthen
  • Regular
  • 261 Views
  • 1 replies
  • 2 likes
  • Other
  • 261 Views
  • 1 replies
  • 2 likes

I hear ads while listening to podcasts.

The name of the thing that I'm listening changes to ,,ad" and I hear an ad. I'm not paying premium to get ads, cmon guys. Please switch it off on my account

  • Visitor
  • The name of the thing that I'm listening changes to ,,ad" and I hear an ad. I'm not paying premium to get ads, cmon guys. Please switch it off on my account
  • untilthen
  • Regular
  • 291 Views
  • 2 replies
  • 0 likes
  • 291 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why iam I paying a premium app and still have all the adds

Iam paying for something i don’t get and it will be great as iam on a metal heathal plan,like to talk to someone not a text about this

  • Visitor
  • Iam paying for something i don’t get and it will be great as iam on a metal heathal plan,like to talk to someone not a text about this
  • untilthen
  • Regular
  • 183 Views
  • 2 replies
  • 0 likes
  • 183 Views
  • 2 replies
  • 0 likes

Solved!! Non-explicit (nor inappropriate) song is unplayable

PlanFreeCountryUSADeviceDELL LaptopOperating SystemChrome (Web browser) My Question or IssueI have a song in one of my playlists (Candle Queen by Ghost and Pals & Silver Chord Music) that is unplayable now when it was playable previously. I'm not sur...

  • Regular
  • Plan Free Country USA Device DELL Laptop Operating System Chrome (Web browser)   My Question or Issue I have a song in one of my playlists (Candle Queen by Ghost and Pals & Silver ...
  • osornios
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • Other
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Localização de origem

Solicitei envio do meu single para as playlists e pediram pra confirmar localização de origem do artista ,coloquei minha cidade mas não carrega as opções e não me permite avançar para a próxima etapa ,verifiquei minha internet e tentei em outras plat...

  • Visitor
  • Solicitei envio do meu single para as playlists e pediram pra confirmar localização de origem do artista ,coloquei minha cidade mas não carrega as opções e não me permite avançar para a próxima etapa...
  • AntonioCarlosPinto
  • Visitor
  • 466 Views
  • 5 replies
  • 1 likes
  • 466 Views
  • 5 replies
  • 1 likes

Superuser Contribution How to listen offline to a shared playlist on Spotify Kids?

Hello, I would like my son to be able to listen to the songs from a playlist that I shared with him, without the need for the internet.There is the option to put the heart icon on the songs and send them to favorites, but when we listen to a song fro...

  • Regular
  • Hello, I would like my son to be able to listen to the songs from a playlist that I shared with him, without the need for the internet. There is the option to put the heart icon on the songs and s...
  • BreezyE21
  • Visitor
  • 2914 Views
  • 8 replies
  • 7 likes
  • 2914 Views
  • 8 replies
  • 7 likes

Superuser Contribution Spotify Connect with Ethernet and Local Files

Hi everyone,I'm new to the Spotify App so I have a few questions.1/ Can I use Spotify to cast to my speakers via Ethernet?2/ Can I cast Local files via Spotify Connect?

  • Casual Listener
  • Hi everyone, I'm new to the Spotify App so I have a few questions. 1/ Can I use Spotify to cast to my speakers via Ethernet? 2/ Can I cast Local files via Spotify Connect?  
  • AlejaR
  • Moderator
  • 375 Views
  • 3 replies
  • 0 likes
  • Other
    Sonos
  • 375 Views
  • 3 replies
  • 0 likes

Superuser Contribution Introducing a Private Listening Mode to Prevent Algorithmic Influence

Hello Spotify Team,I would like to propose the introduction of a “Private Listening Mode” on Spotify. The main idea is to allow users to listen to music without it influencing the recommendations and algorithmic suggestions on their account.Often, wh...

  • Visitor
  • Hello Spotify Team, I would like to propose the introduction of a “Private Listening Mode” on Spotify. The main idea is to allow users to listen to music without it influencing the recommendations a...
  • Yordan
  • Moderator
  • 157 Views
  • 1 replies
  • 1 likes
  • 157 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify widget unables the back button on first songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe new widget doesn't allow for a single or the first song in a list to be restarted, the bu...

Screenshot_20240729-192523-069.png
  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The ne...
  • MihailY
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast Plays for about 1:05 then stops

PlanfreeCountryCanadaDeviceGoogle Pixel and Windows ComputerOperating SystemGoogle and Windows My Question or IssueI have been trying to listen to podcasts for the past few months now but whenever I try to play an episode it plays for exactly 1:05 an...

  • Casual Listener
  • Plan free Country Canada Device Google Pixel and Windows Computer Operating System Google and Windows   My Question or Issue I have been trying to listen to podcasts for the past few m...
  • MihailY
  • Moderator
  • 205 Views
  • 3 replies
  • 0 likes
  • Other
  • 205 Views
  • 3 replies
  • 0 likes

Spotify on Roku song issues

Well I was very happy to see Spotify on Roku but have noticed an issue with some songs not playing correctly. Stopping in the middle of the song or getting choppy and I have confirmed it isn't my ISP or Router for that matter. This is clearly an issu...

  • Newbie
  • Well I was very happy to see Spotify on Roku but have noticed an issue with some songs not playing correctly. Stopping in the middle of the song or getting choppy and I have confirmed it isn't my ISP...
  • Ziggyx
  • Visitor
  • 6463 Views
  • 27 replies
  • 7 likes
  • 6463 Views
  • 27 replies
  • 7 likes

Superuser Contribution Fire TV App Skipping Songs

PlanFreeCountryUSADeviceFire TV My Question or IssueThe Fire TV app is skipping songs. When I play an album once song #1 ends it skips song #2 and song #3 (which acts like it is going to play) and plays song #4. This is not shuffling because the skip...

  • Casual Listener
  • Plan Free Country USA Device Fire TV   My Question or Issue The Fire TV app is skipping songs. When I play an album once song #1 ends it skips song #2 and song #3 (which acts like it is ...
  • Al149
  • Visitor
  • 1859 Views
  • 4 replies
  • 2 likes
  • TV
  • 1859 Views
  • 4 replies
  • 2 likes

Superuser Contribution Audio quality settings on TV player

PlanPremium DuoDeviceTV PhilipsOperating SystemAndroid My Question or IssueI would like to set the audio quality on TV player to maximum, but there is no setting allowed at all (why is that??).I am listening from TV digital output to my HIFI, so I wo...

  • Casual Listener
  • Plan Premium Duo Device TV Philips Operating System Android   My Question or Issue I would like to set the audio quality on TV player to maximum, but there is no setting allowed at all (...
  • WhizzMan
  • Regular
  • 3514 Views
  • 6 replies
  • 3 likes
  • Other
    Philips
    TV
  • 3514 Views
  • 6 replies
  • 3 likes

can’t listen to a song

when ever i try to listen to wutiwant by saraunh0ly it immediately says song unavailable so is this just a bad update or just me?

  • Visitor
  • when ever i try to listen to wutiwant by saraunh0ly it immediately says song unavailable so is this just a bad update or just me?  
  • Jeezzzz
  • Visitor
  • 306 Views
  • 1 replies
  • 0 likes
  • ps3
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Are ratings anonymous?

Hi, if I rate a podcast can the creator specifically see it was me who rated it or are my ratings anonymous?

  • Visitor
  • Hi, if I rate a podcast can the creator specifically see it was me who rated it or are my ratings anonymous? 
  • Novy
  • Moderator
  • 711 Views
  • 1 replies
  • 0 likes
  • Other
  • 711 Views
  • 1 replies
  • 0 likes