Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrstout82
  • Regular
  • 8962 Views
  • 65 replies
  • 8 likes
  • Other
  • 8962 Views
  • 65 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19681 Views
  • 9 replies
  • 2 likes
  • Other
  • 19681 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Hiding and publishing playlist bugged

Zte Axon 7 Android 7.1.1 Spotify Premium version 8.4.62.490 armV7Desktop, Microsoft Store version 1.0.85.257.g0f8531bd When I hide my playlist on PC then it shows as published on my phone. Then after hiding it again on Android it shows as published o...

  • Music Fan
  •     Zte Axon 7 Android 7.1.1 Spotify Premium version 8.4.62.490 armV7 Desktop, Microsoft Store version 1.0.85.257.g0f8531bd   When I hide my playlist on PC then it shows as publis...
  • FabianS_Bogota
  • Roadie
  • 1483 Views
  • 9 replies
  • 2 likes
  • 1483 Views
  • 9 replies
  • 2 likes

Superuser Contribution [Daily mixes] se mantienen iguales todos los días

PlanPremiumCountry Costa RicaDeviceHuawei y5 2017Operating SystemAndroid 6 My Question or IssueSin importar a cuántas nuevas canciones agregue a mis favoritas o a cuántos nuevos artistas siga, los "daily mixes" continúan iguales a cuando instalé la a...

  • Newbie
  • ...referencias de publicidad de Spotify?.
  • Alfredo
  • Roadie
  • 547 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 547 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home Mini skipping constantly

PlanPremiumCountry DeviceGalaxy S7Operating System Android Oreo My Question or Issue I have Spotify premium and, over the last few days I have had problems with the songs skipping randomly in the middle or moving on to the next track halfway through ...

  • Casual Listener
  • Plan Premium Country   Device Galaxy S7 Operating System  Android Oreo   My Question or Issue  I have Spotify premium and, over the last few days I have had proble...
  • Alfredo
  • Roadie
  • 4470 Views
  • 1 replies
  • 2 likes
  • Other
  • 4470 Views
  • 1 replies
  • 2 likes

Superuser Contribution Songs randomly getting censored

Not sure what happend but the slim shady lp randomly got switched with the clean version.... What happend ?

  • Casual Listener
  • Not sure what happend but the slim shady lp randomly got switched with the clean version.... What happend ?
  • Shwad0
  • Casual Listener
  • 923 Views
  • 2 replies
  • 1 likes
  • Other
  • 923 Views
  • 2 replies
  • 1 likes

Superuser Contribution Desktop app and phone app not connecting to Facebook/cant add friends

PlanPremiumCountryUSA DeviceIphone 7+, DesktopOperating SystemWindows 10 My Question or Issue I'm trying to connect my account to facebook, however the link from the desktop player to "Find Friends" and connec to facebook isn't working. I've tried to...

  • Newbie
  • Plan Premium Country USA   Device Iphone 7+, Desktop Operating System Windows 10   My Question or Issue  I'm trying to connect my account to facebook, however the link from ...
  • SergioDavid
  • Roadie
  • 571 Views
  • 1 replies
  • 0 likes
  • Connect
    music
    Other
  • 571 Views
  • 1 replies
  • 0 likes

Superuser Contribution Afternoon acoustic album cover

None of the below information is required. However, the more u provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(Z Moto play)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Who is the gal...

  • Newbie
  • None of the below information is required. However, the more u provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (Z Moto play) Operating System (iO...
  • SergioDavid
  • Roadie
  • 790 Views
  • 1 replies
  • 0 likes
  • music
  • 790 Views
  • 1 replies
  • 0 likes

Missing most Denon HEOS devices on my network

I began with 1 Denon HEOS speaker - and everthing worked fine...I was always able to connect from Spotify on computer,android and iphone. I have slowly got more and more HEOS speakers (think I have 10 now) and now it works teriberly. Right now I am o...

  • Newbie
  • I began with 1 Denon HEOS speaker - and everthing worked fine...I was always able to connect from Spotify on computer,android and iphone.   I have slowly got more and more HEOS speakers (think...
  • 951 Views
  • 0 replies
  • 2 likes
  • 951 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution Spotify Premium et Serveur NAS

Bonjour à la communauté, Je rencontre un soucis, J'ai un serveur NAS qui contient de la musique. Spotify détecte bien les musiques, mais ne veut pas les lires. Savez vous pourquoi ? Merci de votre aide ! Steeve

  • Casual Listener
  • Bonjour à la communauté, Je rencontre un soucis, J'ai un serveur NAS qui contient de la musique. Spotify détecte bien les musiques, mais ne veut pas les lires. Savez vous pourquoi ? Merci de votre ai...
  • Alfredo
  • Roadie
  • 1065 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 1065 Views
  • 3 replies
  • 0 likes

Ford sync problem

Hi all, Running the latest version on spotify that still works with ford sync in my fiesta mk7. But I reset everything, it works fine briefly then all it will say is Spotify not authorized. I can't get it to work except on Bluetooth audio only.

  • Newbie
  • Hi all,   Running the latest version on spotify that still works with ford sync in my fiesta mk7. But I reset everything, it works fine briefly then all it will say is  Spotify not autho...
  • Banana_Co
  • Casual Listener
  • 745 Views
  • 1 replies
  • 0 likes
  • Ford SYNC
  • 745 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [LG smart TV] How to get to the daily mixes? Cannot find them on my TV

PlanPremiumCountryPoland DeviceLG smart TVOperating Systemalso on Windows 10 My Question or Issue Ma daily mixes are available only on my iPhone, how can I find them on my TV and also on my web player? It shows on the player only sometimes.

  • Roadie
  •   Plan Premium Country Poland   Device LG smart TV Operating System also on Windows 10   My Question or Issue  Ma daily mixes are available only on my iPhone, how can ...
  • Alfredo
  • Roadie
  • 1461 Views
  • 6 replies
  • 0 likes
  • Other
  • 1461 Views
  • 6 replies
  • 0 likes

search not working for chomebook

PlanFreeCountry EnglandDevice(Chromebook ASUS C301) My Question or IssueAs I start typing to search for anything on your app, the screen just goes completely black and it crashes. This happens both on the app and on webplayer. If I don't type anythin...

  • Newbie
  •   Plan Free Country  England Device (Chromebook ASUS C301)   My Question or Issue As I start typing to search for anything on your app, the screen just goes completely black a...
  • Loxer
  • Community Legend
  • 541 Views
  • 1 replies
  • 0 likes
  • Other
  • 541 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Offline sync between devices via USB

PlanPremiumCountry Iphone 10 (x)Microsoft Surface ProOperating SystemIOS 11Windows 10 My Question or Issue I am in remote Australia with limited wifi (very expensive via satellite) and no phone coverage. I have downloaded playlists onto my phone - wh...

  • Newbie
  • Plan Premium Country   Iphone 10 (x) Microsoft Surface Pro Operating System IOS 11 Windows 10   My Question or Issue  I am in remote Australia with limited wifi (very expens...
  • Alfredo
  • Roadie
  • 1023 Views
  • 1 replies
  • 0 likes
  • Other
  • 1023 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not Getting Daily Mixes

PlanPremiumCountry USDeviceMacbook Pro / iPhone 5SEOperating SystemiOS 10 I don’t get Daily Mixes daily, I get them every few weeks-months. I thought this was normal until my friends told me they get a new one every day.

  • Newbie
  • Plan Premium Country  US Device Macbook Pro / iPhone 5SE Operating System iOS 10   I don’t get Daily Mixes daily, I get them every few weeks-months.  I thought this was normal...
  • Alfredo
  • Roadie
  • 783 Views
  • 1 replies
  • 0 likes
  • Other
  • 783 Views
  • 1 replies
  • 0 likes

Spotify Searches only for Local Files

Whenever I search for a song, it only searches for those in my local files, not on Spotify. It has just occurred today and I have no idea how to fix it.I do not have a Local File Song started or with 0, so it results in this.However, If I put a song ...

Screenshot_42.png Screenshot_43.png
  • Newbie
  • Whenever I search for a song, it only searches for those in my local files, not on Spotify. It has just occurred today and I have no idea how to fix it. I do not have a Local File Song started or wi...
  • toffato
  • Newbie
  • 1383 Views
  • 1 replies
  • 5 likes
  • Other
  • 1383 Views
  • 1 replies
  • 5 likes

Superuser Contribution Old Spotify Playlists

PlanPremiumCountry GermanyDevicePC/Samsung Galaxy j5Operating SystemWindowsMy Question or IssueHi, Guys, I need help with an old Playlist by Spotify Is there any way to get to old Spotify Playlist made BY Spotify?A year ago there was a great Spotify ...

  • Newbie
  • Plan Premium Country  Germany Device PC/Samsung Galaxy j5 Operating System Windows My Question or Issue Hi, Guys, I need help with an old Playlist by Spotify  Is there any way to ...
  • Alfredo
  • Roadie
  • 1680 Views
  • 1 replies
  • 0 likes
  • music
    WD
  • 1680 Views
  • 1 replies
  • 0 likes

People can't find my public playlist

PlanPremiumCountryThe NetherlandsDeviceAndroid and Lenovo laptopOperating SystemAndroid Oreo & Windows 10 My Question or IssueI just made a playlist yesterday with a friend and I want to share it with many more people. But when they want to search it...

  • Newbie
  • ...ith a friend and I want to share it with many more people. But when they want to search it they can't see it! At first I switched the playlist to public, but it didn't help at all. They still can't f...
  • mkeegan27
  • Music Fan
  • 651 Views
  • 1 replies
  • 0 likes
  • Other
  • 651 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do my own songs influence the number of downloads

I know about that offline song limit of 3333 songs per device. On my desktop I added some thousand songs of my own to the playlists. When installing Spotify on my smart phone I got the feeling these songs are included in the 3333 song limit for off-l...

  • Music Fan
  • I know about that offline song limit of 3333 songs per device.  On my desktop I added some thousand songs of my own to the playlists.  When installing Spotify on my smart phone I got the fe...
  • SergioDavid
  • Roadie
  • 574 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 574 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se me desconecta el web player

Hola. Escucho musica tranquilamente y de golpe se desconecta. No hay un patron de cada cuanto tiempo o ante alguna circunstancia. No hay problemas de conectividad, ni proxy, ni firewall levantado.En cada desconexion, me obliga a loguearme de nuevo.Pl...

  • Newbie
  • Hola. Escucho musica tranquilamente y de golpe se desconecta. No hay un patron de cada cuanto tiempo o ante alguna circunstancia.  No hay problemas de conectividad, ni proxy, ni firewall levant...
  • SergioDavid
  • Roadie
  • 626 Views
  • 1 replies
  • 0 likes
  • Connect
  • 626 Views
  • 1 replies
  • 0 likes

Superuser Contribution Modo off line

No puedo escuchar mis descargas en modo offline aun siendo yo usuario Premium, cada vez que me conecto a Wifi debo reiniciar las descargas. Ayuda por favor!

  • Newbie
  • No puedo escuchar mis descargas en modo offline aun siendo yo usuario Premium, cada vez que me conecto a Wifi debo reiniciar las descargas.   Ayuda por favor!
  • SergioDavid
  • Roadie
  • 549 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 549 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why the **bleep** does spotify think I like having ads 3 times in a row?

Im fine with ads, I understand why they exist but jesus christ does there have to be the chance to have 3 consecutively? Like I’m listening to my music when all of a sudden a ad I think “Fine,” then I get another ad I get angry since its the SAME AD ...

  • Visitor
  • Im fine with ads, I understand why they exist but jesus christ does there have to be the chance to have 3 consecutively? Like I’m listening to my music when all of a sudden a ad I think “Fine,” then ...
  • SergioDavid
  • Roadie
  • 604 Views
  • 1 replies
  • 0 likes
  • Other
  • 604 Views
  • 1 replies
  • 0 likes