Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • wadwaddwa14
  • Visitor
  • 16169 Views
  • 101 replies
  • 10 likes
  • Other
  • 16169 Views
  • 101 replies
  • 10 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21074 Views
  • 9 replies
  • 2 likes
  • Other
  • 21074 Views
  • 9 replies
  • 2 likes

Solved!! Moving songs in a playlist

Hello, I have a playlist in Spotify (I'm premium) but I use the Spotify Web version, how do I edit the playlist? I want to change the position of the songs.

  • Regular
  • Hello, I have a playlist in Spotify (I'm premium) but I use the Spotify Web version, how do I edit the playlist? I want to change the position of the songs.
  • Bethany_Dawn
  • Community Legend
  • 990 Views
  • 1 replies
  • 0 likes
  • music
  • 990 Views
  • 1 replies
  • 0 likes

Solved!! No signal subwoofer from Xbox One app

Hi, I recently switched from Deezer to Spotify, mainly because of the new app for Xbox One (to use with Spotify Connect, works great functionally btw!). But my subwoofer doesn't receive any signal from de Spotify-app (through the Sony receiver). Firs...

  • Regular
  • Hi,   I recently switched from Deezer to Spotify, mainly because of the new app for Xbox One (to use with Spotify Connect, works great functionally btw!).   But my subwoofer doesn't rec...
  • mtf612
  • Casual Listener
  • 4491 Views
  • 5 replies
  • 2 likes
  • Other
  • 4491 Views
  • 5 replies
  • 2 likes

Second Gen Echo-Spotify Pause/Stop Sound Issue

I own a number of Echo products, including 2 second generation Echos, and notice the following issue ONLY on my second generation Echos. When I'm listening to Spotify on my second gen Echos and say, "Alexa pause," or "Alexa stop," the music initially...

  • Newbie
  • I own a number of Echo products, including 2 second generation Echos, and notice the following issue ONLY on my second generation Echos.    When I'm listening to Spotify on my second gen ...
  • skobersy
  • Newbie
  • 605 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 605 Views
  • 1 replies
  • 0 likes

Playlist radio...

My playlist has become a radio playlist. And it is only a radio playlist now. I cant find it in my playlists, and I cant add songs to it anymore. Please help!!!! List with over 900 songs...... Pernille BrandalPlaylist: altogingenting

  • Newbie
  • My playlist has become a radio playlist. And it is only a radio playlist now. I cant find it in my playlists, and I cant add songs to it anymore. Please help!!!! List with over 900 songs......  ...
  • 366 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 366 Views
  • 0 replies
  • 0 likes

Google Home AND Echo/Alexa using Spotify Connect/Music Streaming

I was very excited about this news today, and it works great:https://techcrunch.com/2017/12/13/amazon-echos-multi-room-music-streaming-feature-now-supports-spotify-and-siriusxm/--Can you simultaneously play music on a Google Mini Home and an Alexa? O...

  • Visitor
  • I was very excited about this news today, and it works great: https://techcrunch.com/2017/12/13/amazon-echos-multi-room-music-streaming-feature-now-supports-spotify-and-siriusxm/ -- Can you ...
  • 5070 Views
  • 0 replies
  • 14 likes
  • Connect
  • 5070 Views
  • 0 replies
  • 14 likes

[WP7] Problems with Spotify scrobling

Hey there!I have a little/big problem, I have spotify account since 2013/14. Then I listened other genres of music, after a longer time I decided to use spotify again and since last month I use only spotify, but the problem is that the app (pc and an...

  • Visitor
  • Hey there! I have a little/big problem, I have spotify account since 2013/14. Then I listened other genres of music, after a longer time I decided to use spotify again and since last month I use onl...
  • hans-jürgen
  • Roadie
  • 655 Views
  • 2 replies
  • 0 likes
  • 655 Views
  • 2 replies
  • 0 likes

Smart TV & Artists I Follow HELP

How do find the people/artists I'm following from my Smart TV? I can do this form my iPhone and desktop but not form TV. THANKS!

  • Newbie
  • How do find the people/artists I'm following from my Smart TV? I can do this form my iPhone and desktop but not form TV. THANKS!
  • 496 Views
  • 0 replies
  • 0 likes
  • 496 Views
  • 0 replies
  • 0 likes

Spotify Scrobbling (Beta) - Last.fm Support Community

Quote from the staff announcement: "Hello everyone,We've created a new way to scrobble with Spotify. Instead of configuring each application or device separately, you now only need to link Spotify to Last.fm in your applications settings page. Once c...

  • Roadie
  • Quote from the staff announcement:   "Hello everyone, We've created a new way to scrobble with Spotify. Instead of configuring each application or device separately, you now only need to ...
  • 567 Views
  • 0 replies
  • 1 likes
  • Connect
    Other
    PlayStation
    Samsung
  • 567 Views
  • 0 replies
  • 1 likes

Spotify Does Not Play Songs on My Windows Mobile 10 Lumias

Hello. I need help resolving an issue with Spotify on both my Lumia Icon (930) and my Lumia 735. At the end of this month, Microsoft is shutting down streaming functionality for its Groove Music apps. Users are being encouraged to migrate to Spotify,...

  • Newbie
  • Hello. I need help resolving an issue with Spotify on both my Lumia Icon (930) and my Lumia 735.    At the end of this month, Microsoft is shutting down streaming functionality for its Gr...
  • 448 Views
  • 0 replies
  • 0 likes
  • 448 Views
  • 0 replies
  • 0 likes

Peaceful Christmas piano list

You should really consider Bugge Wesseltofts album "Its snowing on my Piano" for the Peaceful Christmas Piano playlist!! https://open.spotify.com/album/2GVRqMDD7XThNuI6pxqlAX Regards,MorteN

  • Newbie
  • You should really consider Bugge Wesseltofts album "Its snowing on my Piano" for the Peaceful Christmas Piano playlist!!   https://open.spotify.com/album/2GVRqMDD7XThNuI6pxqlAX   Regard...
  • 712 Views
  • 0 replies
  • 0 likes
  • 712 Views
  • 0 replies
  • 0 likes

Problem with the local files

Hey guys,I have the premium account. I have some songs in the local storage of my laptop. They can play in the laptop app but when I download this playlist on mobile or tablet I cannot play these. I have tried everything I saw on similar posts here (...

  • Newbie
  • Hey guys, I have the premium account. I have some songs in the local storage of my laptop. They can play in the laptop app but when I download this playlist on mobile or tablet I cannot play these. ...
  • 282 Views
  • 0 replies
  • 0 likes
  • Other
  • 282 Views
  • 0 replies
  • 0 likes

Quite annoyed..

I was recently gifted a Spotify gift card and was planning on using it on the 3 months for $0.99 deal and was quite disappointed to find that I could not receive this offer with a gift card. I only found this out after redeeming the gift card. After ...

  • Casual Listener
  • I was recently gifted a Spotify gift card and was planning on using it on the 3 months for $0.99 deal and was quite disappointed to find that I could not receive this offer with a gift card. I only f...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Offline Sync For Playing Music From iTunes

Okay, so I'm trying to play a song from my iTunes on my iPhone. It plays on my Mac, but not on my phone. There are threads about this topic out there, but I am so confused about how to do it. Any help will be greatly appreciated!

  • Newbie
  • Okay, so I'm trying to play a song from my iTunes on my iPhone. It plays on my Mac, but not on my phone. There are threads about this topic out there, but I am so confused about how to do it. Any hel...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Not enough Christmas songs?

I’m listening to “Christmas Peaceful Piano” 24/7. Why are non-holiday songs interjected every so often. “I’ll Be Seeing You” is not a Christmas song. Tom

  • Newbie
  • I’m listening to “Christmas Peaceful Piano” 24/7.  Why are non-holiday songs interjected every so often. “I’ll Be Seeing You” is not a Christmas song.    Tom
  • 418 Views
  • 0 replies
  • 0 likes
  • 418 Views
  • 0 replies
  • 0 likes

SPOTIFY JOIN UP WITH YOUTUBE

Remember the good ol'e days when you would play your music and have some cool design dance with the music? itunes uses the visualiser, yall should take it to a new level and use youtube. Playing the music y'all have with a small screen in the corner ...

  • Newbie
  • Remember the good ol'e days when you would play your music and have some cool design dance with the music? itunes uses the visualiser, yall should take it to a new level and use youtube. Playing the ...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Speakers

You shouldake a spotify version of a googl home or echo dot. Ywou just say an artist or album and it finds it. I would call it the Spotify echo.

  • Newbie
  • You shouldake a spotify version of a googl home or echo dot. Ywou just say an artist or album and it finds it.  I would call it the Spotify echo.  
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Color Change attribute for embed code not working

I am trying to embed a spotify playlist onto my squarespace site and make it white instead of black. I followed the exact procedure from Spotify's released directions however I keep getting an error message. Here is the code I am using. What is wrong...

  • Newbie
  • I am trying to embed a spotify playlist onto my squarespace site and make it white instead of black. I followed the exact procedure from Spotify's released directions however I keep getting an error ...
  • 3498 Views
  • 0 replies
  • 6 likes
  • 3498 Views
  • 0 replies
  • 6 likes

Solved!! MP3 Players

Will we be able to download our music to other systems that are not part of the IPod team, such as a RCA MP3 Player

  • Newbie
  • Will we be able to download our music to other systems that are not part of the IPod team, such as a RCA MP3 Player  
  • corey10
  • Newbie
  • 150214 Views
  • 46 replies
  • 5 likes
  • 150214 Views
  • 46 replies
  • 5 likes

Spotify web player freezing/skipping on Acer Chromebook

For several weeks now the Spotify web player will freeze during songs, skip tracks, and completely stop working. It's hard to use the player for more than a few minutes without problems. Internet connection is fine, tried clearing cache/cookies, dele...

  • Newbie
  • For several weeks now the Spotify web player will freeze during songs, skip tracks, and completely stop working. It's hard to use the player for more than a few minutes without problems. Internet con...
  • 723 Views
  • 0 replies
  • 4 likes
  • Other
  • 723 Views
  • 0 replies
  • 4 likes