Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Niyoshi
  • Newbie
  • 13171 Views
  • 83 replies
  • 9 likes
  • Other
  • 13171 Views
  • 83 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20689 Views
  • 9 replies
  • 2 likes
  • Other
  • 20689 Views
  • 9 replies
  • 2 likes

I am now receiving ads in Spanish

I am now receiving ads in Spanish. It started rather suddenly and is not a welcome option as I have no desire to move to Spain or any of the Latin American countries and I do NOT transact business in Spanish. I did not fiddle with any of the settings...

  • Newbie
  • I am now receiving ads in Spanish. It started rather suddenly and is not a welcome option as I have no desire to move to Spain or any of the Latin American countries and I do NOT transact busine...
  • SavageLeague
  • Newbie
  • 4788 Views
  • 10 replies
  • 11 likes
  • Windows
  • 4788 Views
  • 10 replies
  • 11 likes

Download music on windows phone

I've recently upgraded to premium and want to know if it's possible to download music to my windows phone so I can listen to it when I'm out running (ie. Off line)?mike

  • Casual Listener
  • I've recently upgraded to premium and want to know if it's possible to download music to my windows phone so I can listen to it when I'm out running (ie. Off line)? mike
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Web player won't play

I tried logging in at work (Web Player-- I don't have permission/admin access to install any applications) and nothing happens when I press play. I tried "log out everywhere" which appeared successful but still nothing when I press "play."

  • Newbie
  • I tried logging in at work (Web Player-- I don't have permission/admin access to install any applications) and nothing happens when I press play. I tried "log out everywhere" which appeared successfu...
  • Choconatillas
  • Regular
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

atencion al cliente

Deberia tener un call center, ya que sus pasos no son muy claros o no resuelven el problema

  • Newbie
  • Deberia tener un call center, ya que sus pasos no son muy claros o no resuelven el problema
  • devayana
  • Newbie
  • 478 Views
  • 1 replies
  • 1 likes
  • 478 Views
  • 1 replies
  • 1 likes

Some Grayed Out Songs Still Playable?

I noticed a song that I had "Saved" months ago has become "unavailable" or grayed-out. I can comprehend why this happens to some music on Spotify due to licensing agreements and whatnot... but what has me curious is the fact that the song is actually...

  • Regular
  • I noticed a song that I had "Saved" months ago has become "unavailable" or grayed-out.  I can comprehend why this happens to some music on Spotify due to licensing agreements and whatnot... but ...
  • 471 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 471 Views
  • 0 replies
  • 0 likes

Solved!! Fake Spotify Ad on Instagram

Hey!Today i was browsing Instagram and i saw ad that states "get Spotify Premium for 6-months by paying just 1.35!"The link takes to https://winplaygo.com/fi/?o=146&r=m126319866s7w3&a=26&sa=21590_testofferWhich is scam.So can someone from Spotify con...

  • Regular
  • Hey! Today i was browsing Instagram and i saw ad that states "get Spotify Premium for 6-months by paying just 1.35!" The link takes to https://winplaygo.com/fi/?o=146&r=m126319866s7w3&a=26&...
  • Hubo
  • Community Legend
  • 5387 Views
  • 22 replies
  • 0 likes
  • Other
  • 5387 Views
  • 22 replies
  • 0 likes

I hate Spotify ads... But I'll never pay to remove it

People pay money to solve problems in their lives. But what's annoying to me, is that the company that aims to solve my problem: remove the annoying ads.. is the same one who allows the ads.. It's almost as if we are on 2 differnet sides, and if I pa...

  • Newbie
  • People pay money to solve problems in their lives. But what's annoying to me, is that the company that aims to solve my problem: remove the annoying ads.. is the same one who allows the ads.. It's al...
  • rubbishusername
  • Newbie
  • 33711 Views
  • 3 replies
  • 16 likes
  • 33711 Views
  • 3 replies
  • 16 likes

Deleting songs from playlists

I have deleted a number of songs from one of my playlists. Thing is, some of the said deleted song(s) somehow continue to be played when I listen to the playlist in question. Crazy...some, but not all! When I go to "remove song from playlist," the so...

  • Newbie
  • I have deleted a number of songs from one of my playlists.  Thing is, some of the said deleted song(s) somehow continue to be played when I listen to the playlist in question.  Crazy...some...
  • 411 Views
  • 0 replies
  • 0 likes
  • 411 Views
  • 0 replies
  • 0 likes

Chill tracks playlist

I've been listening to the Spotify "Chill Tracks" playlist (under genres - electronic/dance) for weeks and just a few days ago they changed it. Is there anyway to get a list of those tracks before the recent change? Had I known they were going to com...

  • Newbie
  • I've been listening to the Spotify "Chill Tracks" playlist (under genres - electronic/dance) for weeks and just a few days ago they changed it. Is there anyway to get a list of those tracks before th...
  • 761 Views
  • 0 replies
  • 5 likes
  • 761 Views
  • 0 replies
  • 5 likes

Superuser Contribution Playlists

Have had my account for some time now - moved to Australia and everything was fine until we went travelling - I have since been getting a pop up saying "you can only log in for 14 days overseas" (along those lines)I have since returned home and I can...

  • Newbie
  • Have had my account for some time now - moved to Australia and everything was fine until we went travelling - I have since been getting a pop up saying "you can only log in for 14 days overseas" (alo...
  • Lee
  • Spotify
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Music on device suddenly stops sometimes

Hi,I play my spotify music on a Samsung R3 (365 box).Sometimes it disconnects and I have to either- go to the app and push again or- go to the app, push and select the R3 again (as it started to play on my phone or tablet or computer).What is the i...

  • Newbie
  • Hi, I play my spotify music on a Samsung R3 (365 box). Sometimes it disconnects and I have to either - go to the app and push <play> again or - go to the app, push <play> and select t...
  • 302 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 302 Views
  • 0 replies
  • 0 likes

Solved!! Where can I see the play queue in the new version?

Well, my problem is simple, since updating Spotify I can no longer see my play queue in the left column where it used to be. And I can't seem to find anyway to access it and look at it. Where did it go?

  • Casual Listener
  • Well, my problem is simple, since updating Spotify I can no longer see my play queue in the left column where it used to be. And I can't seem to find anyway to access it and look at it. Where did...
  • Wonder_Frog
  • Newbie
  • 22691 Views
  • 6 replies
  • 6 likes
  • 22691 Views
  • 6 replies
  • 6 likes

Hide playlists I follow

I can make my own playlists secret so they don't show up in my profile. However, how do I do the same with playlists I'm following? All playlists I follow show in my profile!

  • Regular
  • I can make my own playlists secret so they don't show up in my profile.   However, how do I do the same with playlists I'm following? All playlists I follow show in my profile!
  • 84ohdarling
  • Newbie
  • 15845 Views
  • 4 replies
  • 0 likes
  • Other
  • 15845 Views
  • 4 replies
  • 0 likes

Spotify links won't open in desktop, only web player

I tried looking for a solution but none of the setting in the web player allows me to force desktop program open. How can I fix this I don't like having to have a tab open for spotify when I have it installed. Thanks

  • Casual Listener
  • I tried looking for a solution but none of the setting in the web player allows me to force desktop program open. How can I fix this I don't like having to have a tab open for spotify when I have it ...
  • 529 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 529 Views
  • 0 replies
  • 0 likes

Number of stream

Hello, I am an artist represented by Zimbalam who is present on your platform, I have released an album called Smile and my artist name is Alexis Ribéry.I am in dispute with my distributor and I will need a record of the number of listening that coun...

  • Newbie
  • Hello,   I am an artist represented by Zimbalam who is present on your platform, I have released an album called Smile and my artist name is Alexis Ribéry. I am in dispute with my distribut...
  • 565 Views
  • 0 replies
  • 0 likes
  • Linux
    Web Player
    Windows
  • 565 Views
  • 0 replies
  • 0 likes

Broken tracks on certain artist in embed Play button widget

Strange behaviour on play button iframe widget on certain artist. The widget not showing any tracks only 2 fake tracks with "0" and "1" as title. Please fix it. An example Obiuvsly no action on buttons working.Thanks

  • Regular
  • Strange behaviour on play button iframe widget on certain artist. The widget not showing any tracks only 2 fake tracks with "0" and "1" as title. Please fix it.   An example   <ifram...
  • 356 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 356 Views
  • 0 replies
  • 0 likes

WhiteNoise in one specific track (Bk - Revolution (Dj Energy Remix))

Ive been trying to find a song and when i sound it there is alot of whitenoise in the track, ive never experienced anything like it on spotify.Anyone else had this problem?

  • Casual Listener
  • Ive been trying to find a song and when i sound it there is alot of whitenoise in the track, ive never experienced anything like it on spotify. Anyone else had this problem?
  • Entillandersson
  • Casual Listener
  • 831 Views
  • 3 replies
  • 1 likes
  • 831 Views
  • 3 replies
  • 1 likes

"All the News you Need" Really?? I don't think so.

New Australian subscriber to Spotify very disappointed to see under the heading "All the news you need" on the Australian Spotify home page mostly right wing, ultra conservative news streaming programs like Ray Hadley, Daily Telegraph, Sky News and A...

  • Newbie
  • New Australian subscriber to Spotify very disappointed to see under the heading "All the news you need" on the Australian Spotify home page mostly right wing, ultra conservative news streaming progra...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes