Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Niyoshi
  • Newbie
  • 12720 Views
  • 83 replies
  • 9 likes
  • Other
  • 12720 Views
  • 83 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20584 Views
  • 9 replies
  • 2 likes
  • Other
  • 20584 Views
  • 9 replies
  • 2 likes

Status Niland recommender

Last May Spotify announced the acquisition of Niland http://niland.io/. Niland offers AI based music recommendations. I assume Niland will be integrated with Spotify. When can we expect Niland based recommendations?

  • Casual Listener
  • Last May Spotify announced the acquisition of Niland http://niland.io/. Niland offers AI based music recommendations. I assume Niland will be integrated with Spotify. When can we expect Niland based ...
  • 440 Views
  • 0 replies
  • 0 likes
  • All Platforms
  • 440 Views
  • 0 replies
  • 0 likes

Windows 10 App Universal

Hello, could design a new revamped app for Windows 10, long ago not update the app for Windows Phone

  • Visitor
  • Hello, could design a new revamped app for Windows 10, long ago not update the app for Windows Phone
  • Wevenhuis
  • Gig Goer
  • 3787 Views
  • 11 replies
  • 54 likes
  • WD
    WP 8
  • 3787 Views
  • 11 replies
  • 54 likes

Solved!! 2 Imgaes in 1 Spotify Playlist?

Hi there, I was just wondering if there's any option to put 2 images as the cover od a Spotify Playlist??Thanks

  • Casual Listener
  • Hi there, I was just wondering if there's any option to put 2 images as the cover od a Spotify Playlist?? Thanks 🙂
  • Nico
  • Community Legend
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes

Ipod Nano 6th Generation

I have an Ipod Nano 6th Gen. This is the small ipod with a screen & radio. Will Spotify ever be available on this device? If not - i will sell it. I no longer use apple music and i am happy with spotify premium. It is pointless having this devise if ...

  • Newbie
  • I have an Ipod Nano 6th Gen. This is the small ipod with a screen & radio.   Will Spotify ever be available on this device?   If not - i will sell it. I no longer use apple music an...
  • Maxim
  • Spotify Star
  • 1235 Views
  • 1 replies
  • 0 likes
  • 1235 Views
  • 1 replies
  • 0 likes

Fix your darn app

I'm trying so hard to not lash out and be a complete **bleep** but the Spotify app is absolute trash. I used to use Spotify all the time and then got rid of it and after like 3 years I decided to try it again and see if things got better but it's sti...

  • Newbie
  • I'm trying so hard to not lash out and be a complete **bleep** but the Spotify app is absolute trash. I used to use Spotify all the time and then got rid of it and after like 3 years I decided to try...
  • SBFragz
  • Newbie
  • 1273 Views
  • 1 replies
  • 1 likes
  • 1273 Views
  • 1 replies
  • 1 likes

[Web player]page not plays the song (has an XML Parsing Error)

Hi All!I cant use the web player for to days (opensuse leap 42.2, firefox latest version).The console gives this error msg:XML Parsing Error: not well-formedLocation: https://spclient.wg.spotify.com/melody/v1/product_state?market=from_tokenLine Numbe...

  • Casual Listener
  • Hi All! I cant use the web player for to days (opensuse leap 42.2, firefox latest version). The console gives this error msg: XML Parsing Error: not well-formed Location: https://spclient.wg.sp...
  • 886 Views
  • 0 replies
  • 0 likes
  • Linux
    Web Player
    Windows
  • 886 Views
  • 0 replies
  • 0 likes

[LG WebOS][Playlists] Please urgently update this app

Hi, the app that is available for LG TVs is way out of date and now does not even work.Until recently it was able to list my Playlists and I could play them, but they now don't even appear. This is the very base level of functionality I think that is...

  • Regular
  • Hi, the app that is available for LG TVs is way out of date and now does not even work. Until recently it was able to list my Playlists and I could play them, but they now don't even appear. Th...
  • jeff-parker
  • Regular
  • 9178 Views
  • 35 replies
  • 20 likes
  • LG WebOS
    Playlists
  • 9178 Views
  • 35 replies
  • 20 likes

Solved!! Spotify not playing my music

When using a web browser (chrome on chromebook) my play button does not activate the song. All play buttons are non-fuctional. Changing to radio, my playlists or searching a song does not work. I tried to restart my computer, reload spotify, check th...

  • Newbie
  • When using a web browser (chrome on chromebook) my play button does not activate the song. All play buttons are non-fuctional. Changing to radio, my playlists or searching a song does not work. I tri...
  • chiufucius
  • Music Fan
  • 816 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 816 Views
  • 1 replies
  • 0 likes

Web version keeps stalling

I've been a loyal Spotify listener for many years, but the web version has become unlistenable, so I may have to look elsewhere. It stalls constantly right in the middle of songs. It's pretty clear that this happens because Spotify is constantly load...

  • Casual Listener
  • I've been a loyal Spotify listener for many years, but the web version has become unlistenable, so I may have to look elsewhere. It stalls constantly right in the middle of songs. It's pretty clear t...
  • 745 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 745 Views
  • 0 replies
  • 0 likes

Songs be added twice to playlist( webplayer)

Every time i add a song to my playlist it gets added twice. I cleared the cache and logged out and in again, but it still doing it.

  • Regular
  • Every time i add a song to my playlist it gets added twice. I cleared the cache and logged out and in again, but it still doing it. 
  • 474 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 474 Views
  • 0 replies
  • 0 likes

Alexa Spotify activity - does it count towards Discover Weekly etc?

Hi, I've set up my Alexa and linked it to my Spotify Premium account. I'm quite particular about what I play using the app on my account as I know it affects my precious recommendations on Discover Weekly, Release Radar etc. So I've made sure the wif...

  • Casual Listener
  • Hi,     I've set up my Alexa and linked it to my Spotify Premium account. I'm quite particular about what I play using the app on my account as I know it affects my precious recommendati...
  • 2627 Views
  • 0 replies
  • 2 likes
  • Other
  • 2627 Views
  • 0 replies
  • 2 likes

Solved!! Ipod Shuffle

can I use Spotify in ipod Shuffle? if I can, How? thx

  • Casual Listener
  • can I use Spotify in ipod Shuffle? if I can, How? thx
  • AnCello23
  • Casual Listener
  • 987 Views
  • 2 replies
  • 0 likes
  • Other
  • 987 Views
  • 2 replies
  • 0 likes

USA Roadtrip

So I'm moving from CA to GA and road tripping across the nation to do so. I know that there are plenty of "USA Roadtrip" playlists on Spotify but, I was wondering if the music geniuses of Spotify could make a playlist that my friends and I can listen...

  • Newbie
  • So I'm moving from CA to GA and road tripping across the nation to do so. I know that there are plenty of "USA Roadtrip" playlists on Spotify but, I was wondering if the music geniuses of Spotify cou...
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

Solved!! [Spotify Connect] Local files

Hey all! Sorry if this question has been asked before, but I've been recently looking into getting a Spotify connect speaker such as the Samsung SHAPE M5. My question is: If I use my Nexus 5 with a Spotify connect speaker, will my own tracks stored a...

  • Casual Listener
  • Hey all!   Sorry if this question has been asked before, but I've been recently looking into getting a Spotify connect speaker such as the Samsung SHAPE M5.   My question is: If I u...
  • gcowa
  • Casual Listener
  • 14618 Views
  • 14 replies
  • 0 likes
  • Samsung
  • 14618 Views
  • 14 replies
  • 0 likes

Amplituner yamaha music spotify

I have a yamaha rx-v375 receiver, no WiFi ether net. Is there any solution to listen to the music with spotify through the receiver?

  • Newbie
  • I have a yamaha rx-v375 receiver, no WiFi ether net. Is there any solution to listen to the music with spotify through the receiver?
  • 442 Views
  • 0 replies
  • 0 likes
  • 442 Views
  • 0 replies
  • 0 likes

Solved!! Samsung Playback controller not showing

I may be calling it thw wrong thing, but the bar that you use to pause/play/switch songs ext., isn't showing on my lock screen anymore. i have to unlock my phone and open the app to do all that now, how do I fix this? I've tried deleting and redownlo...

  • Casual Listener
  • I may be calling it thw wrong thing, but the bar that you use to pause/play/switch songs ext., isn't showing on my lock screen anymore. i have to unlock my phone and open the app to do all that now, ...
  • jakeeffingsucks
  • Casual Listener
  • 583 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 583 Views
  • 1 replies
  • 0 likes

Open weblinks in the spotify app instead of the web player

After you guys got rid of sending music to my friends in the spotify app, the next best thing is sending them a link through facebook. But now when we click on those links they open it in the spotify web player. I don't want this. I want to open it i...

  • Regular
  • After you guys got rid of sending music to my friends in the spotify app, the next best thing is sending them a link through facebook. But now when we click on those links they open it in the spotify...
  • spotifywtf
  • Regular
  • 6429 Views
  • 4 replies
  • 2 likes
  • Web Player
  • 6429 Views
  • 4 replies
  • 2 likes

nothing works

Regardless of what I do, Spotify fails to work for me on my PC using the webpayer. And, every time I try to log in using either my email address or username, It fails and I also have to go thru a capcha routine to still be blocked from using. When I ...

  • Casual Listener
  • Regardless of what I do, Spotify fails to work for me on my PC using the webpayer.  And, every time I try to log in using either my email address or username, It fails and I also have to go thru...
  • 264 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 264 Views
  • 0 replies
  • 0 likes

Anyone in my Wifi Network can use my PS4 as Spotify Player

Hello everyone!I have a problem and I really need a solution...I share my Wifi network in my house with other people. I like to listen music in my PS4 and looks like my PS4 is showing as a available device to these people Spotify that uses my Wifi, a...

  • Newbie
  • Hello everyone! I have a problem and I really need a solution... I share my Wifi network in my house with other people. I like to listen music in my PS4 and looks like my PS4 is showing as...
  • Gayilluminati
  • Roadie
  • 765 Views
  • 1 replies
  • 0 likes
  • 765 Views
  • 1 replies
  • 0 likes

une chanson pour "en mode écoute privée"

cette playlist est geniale il manque juste Belle de la comedie musicale de Notre Dame de Paris Merci beaucoup ce serait vraiment coolBisousRomane et Charlene

  • Regular
  • cette playlist est geniale il manque juste Belle de la comedie musicale de Notre Dame de Paris  Merci beaucoup ce serait vraiment cool Bisous Romane et Charlene
  • 509 Views
  • 0 replies
  • 0 likes
  • 509 Views
  • 0 replies
  • 0 likes