Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • DropDaBeet
  • Newbie
  • 11658 Views
  • 78 replies
  • 9 likes
  • Other
  • 11658 Views
  • 78 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20381 Views
  • 9 replies
  • 2 likes
  • Other
  • 20381 Views
  • 9 replies
  • 2 likes

Only some playlists available to add songs to

I am adding songs to my playlists and only some are visible. It caps it at the most recent 7 playlists after "starred." There is no ability to scroll to the ones that are older than those most recently created playlists. This was not a problem until ...

  • Casual Listener
  • I am adding songs to my playlists and only some are visible. It caps it at the most recent 7 playlists after "starred."  There is no ability to scroll to the ones that are older than those most ...
  • 214 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 214 Views
  • 0 replies
  • 0 likes

Comprar premium

OI Estou Tendo em Problema na Compra do prémio NÃO spotfy esdando o Erro Abaixo "Opa, Parece Que Seu Cartão UO Serviço de Pagamento ESTÁ num dia ruim. Não Se preocupe, nada cobrado foi. Tente de novo OU ESCOLHA Outra forma de Pagamento." Ja Tentei Ol...

  • Visitor
  • OI    Estou Tendo em Problema na Compra do prémio NÃO spotfy esdando o Erro Abaixo   "Opa, Parece Que Seu Cartão UO Serviço de Pagamento ESTÁ num dia ruim. Não Se preocupe, nada co...
  • Alejandro_C
  • Spotify Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • Desktop
  • 352 Views
  • 1 replies
  • 0 likes

Songs sound flat or slow

After the latest update playing Spotify through my S7 edge or SONOS, it sounds like the song is flat or playing slower then it should. Like a record that's slowed down. Any ideas?

  • Visitor
  • After the latest update playing Spotify through my S7 edge or SONOS, it sounds like the song is flat or playing slower then it should. Like a record that's slowed down. Any ideas?
  • Alejandro_C
  • Spotify Legend
  • 2192 Views
  • 1 replies
  • 0 likes
  • Android
  • 2192 Views
  • 1 replies
  • 0 likes

"Song not available" for all music

My spotify account works on all of my decvices except my dell laptop. I can use Spotify on all my other devices (MacBook, windows desktop, iphone, & androis phone) with no issue. For some reason my Dell laptop tells me the same thing for every song: ...

  • Casual Listener
  • My spotify account works on all of my decvices except my dell laptop.  I can use Spotify on all my other devices (MacBook, windows desktop, iphone, & androis phone) with no issue.&...
  • Alejandro_C
  • Spotify Legend
  • 530 Views
  • 1 replies
  • 0 likes
  • Windows
  • 530 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect - Slow playback with pop and hiss

After streaming connect to my Anthem MRX 720 AV reciever successfully for several months, of late, I have had to reboot my router just for connect to "see" the reciever. Once seen, the playback is off. Specifically, the song slows down and there are ...

  • Casual Listener
  • After streaming connect to my Anthem MRX 720 AV reciever successfully for several months, of late, I have had to reboot my router just for connect to "see" the reciever.  Once seen, the playback...
  • Alejandro_C
  • Spotify Legend
  • 1297 Views
  • 1 replies
  • 0 likes
  • 1297 Views
  • 1 replies
  • 0 likes

Cannot edit or generate new playlist

Since the recent update on app, I haven't been able to generate new playlist or rename my old playlists either. Help!

  • Newbie
  • Since the recent update on app, I haven't been able to generate new playlist or rename my old playlists either. Help!
  • FabianS_Bogota
  • Roadie
  • 381 Views
  • 2 replies
  • 0 likes
  • 381 Views
  • 2 replies
  • 0 likes

Ford sync not detecting spotify

After the last spotify update my 2013 Ford Focus no longer detects spotify at all. Help resolving would be appreciated

  • Newbie
  • After the last spotify update my 2013 Ford Focus no longer detects spotify at all. Help resolving would be appreciated
  • FabianS_Bogota
  • Roadie
  • 449 Views
  • 2 replies
  • 1 likes
  • 449 Views
  • 2 replies
  • 1 likes

Windows 10 Mobile Spotify App - Doesn't work - Zero Support - Poor Customer Service

Windows 10 Mobile Spotify App. I'm paying you £15 per month yet you won't answer my requests for support, nor will you answer anyone else asking you about the unusably buggy nature of your Windows 10 mobile client. This seems to be the fashionable mo...

  • Regular
  • Windows 10 Mobile Spotify App.   I'm paying you £15 per month yet you won't answer my requests for support, nor will you answer anyone else asking you about the unusably buggy nature of your W...
  • Kamran
  • Composer
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

Windows Phone [ALL]

Hi, Not sure of the exact place to write this, but here goes I do hope this is in the correct spot. Having Being a member since very close to your inception in 2008 and a paying member for a large majority of those years. I have usually always been v...

  • Casual Listener
  • Hi,   Not sure of the exact place to write this, but here goes I do hope this is in the correct spot.   Having Being a member since very close to your inception in 2008 and a paying mem...
  • NightScape
  • Roadie
  • 941 Views
  • 5 replies
  • 8 likes
  • Other
    WP 8
  • 941 Views
  • 5 replies
  • 8 likes

Repeating song while playing

I just wanted to listen to a playlist when the song that I was listening to just repeated from the beginning. Than I tried to hear the song again to the end, when at the same spot it started from the beginning again.By the way I'm listening on the PS...

  • Newbie
  • I just wanted to listen to a playlist when the song that I was listening to just repeated from the beginning. Than I tried to hear the song again to the end, when at the same spot it started from the...
  • Melody
  • Spotify
  • 1178 Views
  • 2 replies
  • 0 likes
  • Glitch
    problem
    repeat
  • 1178 Views
  • 2 replies
  • 0 likes

Song skipping

Hey! So the song Lemme Freak by Lil Dicky skips right at the end of the song. The song doesn't finish, mid sentence in the last chorus it skips to a new song. I've trained deleting and redownloading, shutting down my phone and the app, backing everth...

  • Casual Listener
  • Hey! So the song Lemme Freak by Lil Dicky skips right at the end of the song. The song doesn't finish, mid sentence in the last chorus it skips to a new song. I've trained deleting and redownloading,...
  • FabianS_Bogota
  • Roadie
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Charged twice per month

I've been charged twice this month and last month as far as I know I only have the 1 account I unlinked Spotify with facebook thinking maybe that was the issue but am still unsure please help v frustrating

  • Newbie
  • I've been charged twice this month and last month as far as I know I only have the 1 account I unlinked Spotify with facebook thinking maybe that was the issue but am still unsure please help v frust...
  • Melody
  • Spotify
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

scam or legit email?

I was sent an email that came from @spotify.com Is this a legit email address? it was offering me to be put on a list to see a band soon due to being a top listener of the band.

  • Newbie
  • I was sent an email that came from @spotify.com        Is this a legit email address? it was offering me to be put on a list to see a band soon due to being a top listener of...
  • Melody
  • Spotify
  • 711 Views
  • 1 replies
  • 0 likes
  • 711 Views
  • 1 replies
  • 0 likes

Como solucionar problema de pago de Spotify

Buenas tardes Srs. Eh formateado mi celular, antes de realizar el formateo tenia el spotify instalado y me inscribí al premiun con la promoción actual 2017 , ahora q reinstale el spotify me sale nuevamente la oferta pero no me permite inscribirme y m...

  • Newbie
  • Buenas tardes Srs. Eh formateado mi celular, antes de realizar el formateo tenia el spotify instalado y me inscribí al premiun con la promoción actual 2017 , ahora q reinstale el spotify me sale nuev...
  • Melody
  • Spotify
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Windows Phone 8.1

I've had some problems in the last few days with spotify: I open the "browse" tab and then a message appears saying "Sorry, there's nothing on here". I want to know how to solve this.P.S .: My phone is a Lumia 630 on Windows Phone 8.1.

  • Newbie
  • I've had some problems in the last few days with spotify: I open the "browse" tab and then a message appears saying "Sorry, there's nothing on here". I want to know how to solve this. P.S .: My phon...
  • aerofan89
  • Casual Listener
  • 743 Views
  • 5 replies
  • 2 likes
  • WP 8
  • 743 Views
  • 5 replies
  • 2 likes

new releases suddenly not working

Hi. Am using 91527 version and have been since its release with win 7 64bit. I know this is an older version, but its the only version that works...newer versions are a pain to use re:playlists/drag and drop, and wont close down...they just hang and ...

  • Newbie
  • Hi. Am using 91527 version and have been since its release with win 7 64bit. I know this is an older version, but its the only version that works...newer versions are a pain to use re:playlists/drag ...
  • Melody
  • Spotify
  • 285 Views
  • 1 replies
  • 0 likes
  • Desktop
  • 285 Views
  • 1 replies
  • 0 likes

$30 fee

I pay the student fee for spotify premium. Last month I was charged $30 for not having sufficient funds in my account to pay the fee. I was not emailed or informed. I was just charged this large fee. I was unaware the fee existed and I was unaware wh...

  • Newbie
  • I pay the student fee for spotify premium. Last month I was charged $30 for not having sufficient funds in my account to pay the fee. I was not emailed or informed. I was just charged this large fee....
  • Melody
  • Spotify
  • 1461 Views
  • 1 replies
  • 0 likes
  • 1461 Views
  • 1 replies
  • 0 likes

Continuing Issue: Incorrect Album Year

What I'm posting about is nothing new; this issue was raised as early as 2012 by user incandenza (referring to the broader issue), and as recently as this past Wednesday by user deathdestruct (referring to the Fixx album Reach the Beach (1983)). Is t...

  • Casual Listener
  • What I'm posting about is nothing new; this issue was raised as early as 2012 by user incandenza (referring to the broader issue), and as recently as this past Wednesday by user deathdestru...
  • FabianS_Bogota
  • Roadie
  • 868 Views
  • 1 replies
  • 1 likes
  • 1982
    capitalism
    copyright
    Falco
    greed
    money over artistry
    Release date
  • 868 Views
  • 1 replies
  • 1 likes