Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 7sd-_491obm6p
  • Newbie
  • 10201 Views
  • 72 replies
  • 9 likes
  • Other
  • 10201 Views
  • 72 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20027 Views
  • 9 replies
  • 2 likes
  • Other
  • 20027 Views
  • 9 replies
  • 2 likes

Web Player hangs when hit play button of empty playlist (with unavailable songs on it)

I'm experiencing a hang on the whole web application when i hit the play button of a playlist full of unavailable songs. It's with my pantha du prince playlist, wich have unavailable songs on it (greyed out)... Maybe the function that starts playing ...

  • Newbie
  • I'm experiencing a hang on the whole web application when i hit the play button of a playlist full of unavailable songs.  It's with my pantha du prince playlist, wich have unavailable song...
  • 261 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 261 Views
  • 0 replies
  • 0 likes

Unable to save music to my SD card on windows phone.

I currently have a temporary loan phone. Its a Windows phone that is running Windows Phone 8.1 OS. While Im going to be using this phone, I want to be able to save my spotify music to my SD card in the phone. However, there seems to be no option for ...

  • Newbie
  • I currently have a temporary loan phone. Its a Windows phone that is running Windows Phone 8.1 OS. While Im going to be using this phone, I want to be able to save my spotify music to my SD card in t...
  • 362 Views
  • 0 replies
  • 0 likes
  • 362 Views
  • 0 replies
  • 0 likes

Vizio TV App - Beginning of song skips

Kind of at a loss here. When using the Vizio TV app for the M-Series, the first 2 seconds of every song "skips", causing an abrupt start to every new track. It sounds atrocious and makes playlists unlistenable. Any insight would be appreciated. Anyon...

  • Casual Listener
  • Kind of at a loss here.  When using the Vizio TV app for the M-Series, the first 2 seconds of every song "skips", causing an abrupt start to every new track.  It sounds atroc...
  • tlav
  • Gig Goer
  • 1101 Views
  • 7 replies
  • 0 likes
  • Other
  • 1101 Views
  • 7 replies
  • 0 likes

Solved!! Song plays on web app, but not desktop or android apps.

The first time I played the song Professor Daytime - Rise Up, it played five seconds then went silent. Now whenever I try to play it the scrub bar doesn't do anything on both my desktop or android phone. The song plays fine on the web app and all oth...

  • Casual Listener
  • The first time I played the song Professor Daytime - Rise Up, it played five seconds then went silent.  Now whenever I try to play it the scrub bar doesn't do anything on both my desktop or andr...
  • ceph88
  • Casual Listener
  • 1711 Views
  • 5 replies
  • 0 likes
  • Web Player
    Windows
  • 1711 Views
  • 5 replies
  • 0 likes

help using family

Hi my husband has just invited me to use spotify but I cant seem to log in? please help

  • Newbie
  • Hi my husband has just invited me to use spotify but I cant seem to log in? please help
  • kbrooksc
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

[Todas as plataformas][Other] Smart Tv 3D Lg Led 42 42Lf6400

Olá Spotify, Tenho uma inteligente Tv 3D Lg Led 42 42Lf6400 e NÃO Encontro o app de Vozes Para Ser instalado na MESMA. Gostaria de me tornar prémio, JA Que Minha Esposa rápido Gosta Muito de USAR o Spotify Diariamente, porem quero Instalar tv em Minh...

  • Newbie
  • Olá Spotify, Tenho uma inteligente Tv 3D Lg Led 42 42Lf6400 e NÃO Encontro o app de Vozes Para Ser instalado na MESMA. Gostaria de me tornar prémio, JA Que Minha Esposa rápido Gosta Muito de USAR o S...
  • 475 Views
  • 0 replies
  • 0 likes
  • Other
    Todas as plataformas
  • 475 Views
  • 0 replies
  • 0 likes

Independent company

Dear managment, promise to NEVER, NEVER, NEVER EVER sell to Facebook!!They cannot own EVERYTHING!Believe million and million users are willing to pay extra for that. So, please, please, please, never, never ever let Facebook swollow a fine company as...

  • Newbie
  •   Dear managment, promise to NEVER, NEVER, NEVER EVER sell to Facebook!! They cannot own EVERYTHING! Believe million and million users are willing to pay extra for that.   So, please, ...
  • 400 Views
  • 0 replies
  • 0 likes
  • 400 Views
  • 0 replies
  • 0 likes

chromebook

Hi my name is Rasmus and i got a problem i have a chromebook and a usb memory.Can't i download spotify on the usb memory then play form it because i can't go offline mode on the web. Please help me//// sorry for my bad english

  • Newbie
  • Hi my name is Rasmus and i got a problem i have a chromebook and a usb memory. Can't i download spotify on the usb memory then play form it because i can't go offline mode on the web. Please help me...
  • O5try
  • Casual Listener
  • 324 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 324 Views
  • 1 replies
  • 0 likes

Can't see who I'm following

I've noticed recently that on both my Android phone and web player I've been unable to view the list of people/artists I've been following. I've read some older reponses to this same problem; however the solutions (click on profile, etc) doesn't seem...

  • Casual Listener
  • I've noticed recently that on both my Android phone and web player I've been unable to view the list of people/artists I've been following. I've read some older reponses to this same problem; however...
  • 347 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 347 Views
  • 0 replies
  • 0 likes

Spotify closes the keyboard when I try enter last.fm credentials

Hey so recently when I go to enter my last.fm username and password for Spotify on my iPad the keyboard quickly closes as soon as a tap the username field. As soon as I tap it again the keyboard opens and closes very quickly. If I keep clicking on th...

  • Newbie
  • Hey so recently when I go to enter my last.fm username and password for Spotify on my iPad the keyboard quickly closes as soon as a tap the username field. As soon as I tap it again the keyboard open...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Please refrain

...from putting pictures of young goofy/trendy artists we care nothing about on the home page of our app. I have no interest in looking at their goofy mugs.

  • Casual Listener
  • ...from putting pictures of young goofy/trendy artists we care nothing about on the home page of our app. I have no interest in looking at their goofy mugs.
  • frankie1234
  • Casual Listener
  • 765 Views
  • 2 replies
  • 0 likes
  • 765 Views
  • 2 replies
  • 0 likes

Solved!! Mélange Taipan

2 Artiste portant le même nom sont mélangé, Taipan https://open.spotify.com/artist/4A1hhXvs2jAyUgsjjf1Lrj

  • Newbie
  • 2 Artiste portant le même nom sont mélangé, Taipan  https://open.spotify.com/artist/4A1hhXvs2jAyUgsjjf1Lrj
  • osornios
  • Spotify Star
  • 401 Views
  • 1 replies
  • 0 likes
  • Other
  • 401 Views
  • 1 replies
  • 0 likes

Buzzing sound on webplayer

Hi. I have to use a chromebook for my school, so you know as a student I'm going to want to listen to music as I work. Well this buzzing noise stops the song and drags the song out and it's getting annoying. I first encountered the problem on my imac...

  • Casual Listener
  • Hi. I have to use a chromebook for my school, so you know as a student I'm going to want to listen to music as I work.  Well this buzzing noise stops the song and drags the song out and it's get...
  • Alice_Monrey
  • Casual Listener
  • 583 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 583 Views
  • 2 replies
  • 0 likes

Playlist won't play in order

Hey Everyone - i made a playlist, but it won't play the songs in order. Shuffle is NOT on, but the songs keep shuffling at random. Am I donig something wrong? Thanks!

  • Newbie
  • Hey Everyone - i made a playlist, but it won't play the songs in order. Shuffle is NOT on, but the songs keep shuffling at random. Am I donig something wrong? Thanks!
  • Swanny
  • Community Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 330 Views
  • 1 replies
  • 0 likes

Solved!! SpotifyWebHelper - Constantly pop ups on Windows 7

Greetings, I've been having this problem since this morning and I can't find a solution:A SpotifyWebHelper.exe message pops up constantly and, well, its really annoying.What I've tried:*Closing the message. Result: Pops up again 10 seconds after.*Res...

  • Casual Listener
  • Greetings, I've been having this problem since this morning and I can't find a solution: A SpotifyWebHelper.exe message pops up constantly and, well, its really annoying. What I've tried: *Closing...
  • lozlrold
  • Regular
  • 1421 Views
  • 5 replies
  • 0 likes
  • Web Player
    Windows
  • 1421 Views
  • 5 replies
  • 0 likes

Nicolas Jaar Los Angeles Fonda Theatre Pre-Sale

Hi everyone, still can't figure out how the Pre-Sale codes are sent out but I def was looking for my'n which I never got. Any chance anyone has it on hand for Tomorrow Morning.?thanks

  • Newbie
  • Hi everyone, still can't figure out how the Pre-Sale codes are sent out but I def was looking for my'n which I never got. Any chance anyone has it on hand for Tomorrow Morning.? thanks  
  • Hubo
  • Community Legend
  • 544 Views
  • 1 replies
  • 1 likes
  • music
  • 544 Views
  • 1 replies
  • 1 likes

Roku 3 Error 8.4 and 10.4

I have read posts for years now with difficulties between Roku 3 and Spotify. Wont connect, errors 8.4 and 10.4. I changed DNS settings as suggested, no fix. Any new recommendations out there, or is it that it simply doesnt work for Roku?

  • Newbie
  • I have read posts for years now with difficulties between Roku 3 and Spotify. Wont connect, errors 8.4 and 10.4. I changed DNS settings as suggested, no fix. Any new recommendations out there, or is ...
  • 488 Views
  • 0 replies
  • 0 likes
  • Other
  • 488 Views
  • 0 replies
  • 0 likes

Spotify App for Windows Phone always offline

Ever since the new updates to both phone and OS, Spotify for Windows Phone/Windows 10 Mobile has been in a "Disconnected State" whenever I open it. Even though I have WiFi and Mobile Data, and I can still access the internet (I'm typing this feedback...

  • Gig Goer
  • Ever since the new updates to both phone and OS, Spotify for Windows Phone/Windows 10 Mobile has been in a "Disconnected State" whenever I open it. Even though I have WiFi and Mobile Data, and I can ...
  • ristojuu
  • Newbie
  • 1939 Views
  • 1 replies
  • 4 likes
  • WP 8
    WRT
  • 1939 Views
  • 1 replies
  • 4 likes

Where can I see new releases by artists I follow?

Hi, Since the removal of the notifications section, I can no longer find new releases by artists I'm following without going through them one by one which is a very tedious task. Are there any plans to introduce a feature like this?The new releases s...

  • Newbie
  • Hi,   Since the removal of the notifications section, I can no longer find new releases by artists I'm following without going through them one by one which is a very tedious task.   Ar...
  • 808 Views
  • 0 replies
  • 3 likes
  • Linux
    Web Player
  • 808 Views
  • 0 replies
  • 3 likes