Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Justgivememypodcast
  • Casual Listener
  • 11103 Views
  • 74 replies
  • 9 likes
  • Other
  • 11103 Views
  • 74 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20280 Views
  • 9 replies
  • 2 likes
  • Other
  • 20280 Views
  • 9 replies
  • 2 likes

Superuser Contribution Podcasts wont auto download

PlanPremiumCountryUSADeviceSamsung Galaxy S21 5GOperating SystemAndroid v13 Podcasts that I have selected for auto download will not download. Podcasts wont download even if I manually tap the download

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S21 5G Operating System Android v13   Podcasts that I have selected for auto download will not download. Podcasts wont download even if I ...
  • Susan_GP
  • Moderator
  • 212 Views
  • 1 replies
  • 2 likes
  • Samsung
  • 212 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Androi's storage data used different from spotify's data storage

Hello! I have noticed that the data storage used in the app parameters (Parameters > Apps > Spotify > Storage > Data) is bigger than 15GbButIn Spotify > Parameters > Storage, the data used is only 3Gb. I would like to know why there is such a big dif...

  • Newbie
  • Hello!   I have noticed that the data storage used in the app parameters (Parameters > Apps > Spotify > Storage > Data) is bigger than 15Gb But In Spotify > Parameters > St...
  • Ivelina
  • Moderator
  • 365 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Search] Change translated song titles back to their original language

I listen to Fujii Kaze, and a lot of the meaning of the song titles either: 1. Require an understanding of the language because they are in regional dialects2. Use text/online language to express meaning The best example is the first song which is ca...

  • Visitor
  • I listen to Fujii Kaze, and a lot of the meaning of the song titles either:   1. Require an understanding of the language because they are in regional dialects 2. Use text/online language to ...
  • Mercury042
  • Casual Listener
  • 1016 Views
  • 3 replies
  • 4 likes
  • Search
  • 1016 Views
  • 3 replies
  • 4 likes

Solved!!Superuser Contribution Cummulative Playlist

Current stateEvery user can track a bunch of podcasts which are basically a separate playlists. Once more than 5 are followed, it's not that easy to keep track of listening all of the new entries in each. The ideaCummulative playlist's goal would be ...

  • Casual Listener
  • Current state Every user can track a bunch of podcasts which are basically a separate playlists. Once more than 5 are followed, it's not that easy to keep track of listening all of the new entries i...
  • Eni
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will spotify remove my playlist pitch if it is released before it is reviewed?

My Question or IssueI recently released an album and pitched one of the songs to be playlisted. However, it was only pitched a day before release, and I know it can take a number of days for these to be reviewed. If the pitch is released before it is...

  • Casual Listener
  • My Question or Issue I recently released an album and pitched one of the songs to be playlisted. However, it was only pitched a day before release, and I know it can take a number of days for these ...
  • nuclearmonkey
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • Other
  • 313 Views
  • 2 replies
  • 0 likes

Superuser Contribution DJ stating the wrong artist if playing the same category twice

As stated in description, the DJ can pop up after a few songs and instead of playing a new category play the same category again. When this happens it often (or always, have happened at least twice for me) use the exact same phrase as the previous ti...

  • Visitor
  • As stated in description, the DJ can pop up after a few songs and instead of playing a new category play the same category again. When this happens it often (or always, have happened at least twice f...
  • MihailY
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sound Capsule streams

PlanPremiumCountryBrazil DeviceRealme 7 proOperating SystemAndroid 12 Talking about the sound Capsule and even the wrapped.Recently I was listening to music on Spotify and ended up falling asleep, but obviously the app kept playing, to be more specif...

  • Casual Listener
  • Plan Premium Country Brazil   Device Realme 7 pro Operating System Android 12   Talking about the sound Capsule and even the wrapped. Recently I was listening to music on Spotify...
  • MihailY
  • Moderator
  • 1031 Views
  • 5 replies
  • 0 likes
  • 1031 Views
  • 5 replies
  • 0 likes

Can I play songs on my phone while having the lyrics on my tv

I listen on my phone so I can listen in my AirPods but can you also get the lyrics or the video from the song to play on the tv

  • Casual Listener
  • I listen on my phone so I can listen in my AirPods but can you also get the lyrics or the video from the song to play on the tv
  • osornios
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Fake Streams - 22/05

Hello, I would like to make a complaint about Brazil.Some songs take positions without explanation, and instead of facing penalties, they only increase their editorial coverage.Example 1:This song remained unexplained for 2 weeks at the top spot with...

reportbrsptf_0-1716430682771.png reportbrsptf_1-1716430784560.png reportbrsptf_2-1716430811582.png reportbrsptf_3-1716430850907.png
  • Casual Listener
  • Hello, I would like to make a complaint about Brazil. Some songs take positions without explanation, and instead of facing penalties, they only increase their editorial coverage. Example 1: This s...
  • reportbrsptf
  • Casual Listener
  • 211 Views
  • 1 replies
  • 0 likes
  • music
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution I went to the spotify website and purchase audiobook but not in app

Wanted to listen to a audiobook but saw I had to go to the website and log in to get it even though it was free. I can play it through the website but it's not showing up in the app. It still has a lock symbol on the book in my app even after getting...

  • Visitor
  • Wanted to listen to a audiobook but saw I had to go to the website and log in to get it even though it was free. I can play it through the website but it's not showing up in the app. It still has a l...
  • Not applicable
  • 1770 Views
  • 11 replies
  • 1 likes
  • 1770 Views
  • 11 replies
  • 1 likes

LG TV - Distorted sound

PlanFreeCountryPortugal DeviceLG TV 43UK6200PLAOperating SystemWebOS 04.10.45 My Question or IssueI experience bad sound quality with distortion on the S/PDIF (optical) outuput through a receiver, no matter the volume.This is only noticeable on the S...

  • Newbie
  • Plan Free Country Portugal   Device LG TV 43UK6200PLA Operating System WebOS 04.10.45   My Question or Issue I experience bad sound quality with distortion on the S/PDIF (op...
  • Perry9
  • Newbie
  • 2627 Views
  • 6 replies
  • 3 likes
  • Connect
    music
    Other
  • 2627 Views
  • 6 replies
  • 3 likes

Superuser Contribution Downloaded playlist will not allow me to switch songs on my apple watch

As a Spotify Premium member, I have had a very frustrating persisting issue with downloaded playlists on my apple watch. Specifically, once I get to and finish the last song on my downloaded playlist in my apple watch, I am unable to further switch a...

  • Casual Listener
  • As a Spotify Premium member, I have had a very frustrating persisting issue with downloaded playlists on my apple watch. Specifically, once I get to and finish the last song on my downloaded playlist...
  • PurpleFan
  • Roadie
  • 664 Views
  • 9 replies
  • 2 likes
  • 664 Views
  • 9 replies
  • 2 likes

Superuser Contribution song missing

vindavlarljod by Wardruna is missing. It has been available for years, and now suddenly disappeared. Any idea why?

  • Visitor
  • vindavlarljod by Wardruna is missing. It has been available for years, and now suddenly disappeared. Any idea why?
  • Yordan
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blocked User’s Private Playlist on my recently played

So my ex and I broke up, I used to be on her Spotify family account but was removed. I blocked her on Spotify as well but today in my recently played tab was one of her private playlists. I was able to click on it and see all of the songs on the play...

  • Visitor
  • So my ex and I broke up, I used to be on her Spotify family account but was removed. I blocked her on Spotify as well but today in my recently played tab was one of her private playlists. I was able ...
  • Maria
  • Moderator
  • 285 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobooks Listening Time - Rewinding

Does rewinding and re-listening to portions of an audiobook add time to the monthly allotted listening time?I.e. A book is 8 hours, but I rewound parts and ended up listening to portions a second time that totalled 30 minutes. Is the total listening ...

  • Newbie
  • Does rewinding and re-listening to portions of an audiobook add time to the monthly allotted listening time? I.e. A book is 8 hours, but I rewound parts and ended up listening to portions a second t...
  • Susan_GP
  • Moderator
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes