Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Niyoshi
  • Newbie
  • 13107 Views
  • 83 replies
  • 9 likes
  • Other
  • 13107 Views
  • 83 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20679 Views
  • 9 replies
  • 2 likes
  • Other
  • 20679 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify en reproductor pioneer

PlanLo tenía en Premium y debido a este inconveniente lo canceló, actualmente FreepaisEcuadorDispositivoXiamo Mi 9DEH-S4250BTsistema operativoMIUI 12.0.4Mi pregunta o problemaCompre el receptor de audio para auto DEH-S4250BT en julio del año anterior...

  • Newbie
  • Plan Lo tenía en Premium y debido a este inconveniente lo canceló, actualmente Free pais Ecuador Dispositivo Xiamo Mi 9 DEH-S4250BT sistema operativo MIUI 12.0.4 Mi pregunta o problema Comp...
  • Betolau1359
  • Newbie
  • 4837 Views
  • 2 replies
  • 2 likes
  • Connect
    Other
  • 4837 Views
  • 2 replies
  • 2 likes

Superuser Contribution a purchased audiobook is locked in the app

I am the plan manager of a premium plan. I was able to add an audiobook to my library in the webplayer, and can play it in the webplayer, but it continues to show as locked in the app and I can't play it.

  • Visitor
  • I am the plan manager of a premium plan. I was able to add an audiobook to my library in the webplayer, and can play it in the webplayer, but it continues to show as locked in the app and I can't pla...
  • Susan_GP
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution “Can’t add songs to Collaborative Playlist”

What doesn’t work:- Adding songs to a collaborative playlist on any platform or by a free or premium userWhat does work:- Private playlists work completely fine- Following the collaborative playlist- Viewing and previewing the songs in the collaborat...

  • Newbie
  • What doesn’t work: - Adding songs to a collaborative playlist on any platform or by a free or premium user What does work: - Private playlists work completely fine - Following the collaborati...
  • Maria
  • Moderator
  • 830 Views
  • 3 replies
  • 1 likes
  • Other
  • 830 Views
  • 3 replies
  • 1 likes

Superuser Contribution I have a podcast on Spotify with incorrect recommendations

I have a horror/western podcast that I just released, called The Foxkey Chronicles What Hides Beneath.In the "similar to" recommendations a bunch of childrens stories are recommended. I would hate for some children to watch this thinking it's a bedti...

  • Visitor
  • I have a horror/western podcast that I just released, called The Foxkey Chronicles What Hides Beneath. In the "similar to" recommendations a bunch of childrens stories are recommended. I would hate ...
  • Elena
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

[Playstation] Controller Shortcuts

PlanPremiumCountryLithuaniaDevice(Playstation 4) My Question or Issue I firmly believe the PS4 Controller had shortcuts to use in Spotify: you could skip songs backwards and forwards with R2 and L2, you could skip to the previous/next track with R1 a...

  • Newbie
  • Plan Premium Country Lithuania Device (Playstation 4)   My Question or Issue   I firmly believe the PS4 Controller had shortcuts to use in Spotify: you could skip songs backwards a...
  • Cns0093
  • Visitor
  • 3141 Views
  • 3 replies
  • 4 likes
  • 3141 Views
  • 3 replies
  • 4 likes

Superuser Contribution How do I remove one person from a shared spotify account?

My husband and I share a spotify account. I would like to remove my music without interrupting his. How do I do that?

  • Visitor
  • My husband and I share a spotify account. I would like to remove my music without interrupting his. How do I do that?
  • Eni
  • Moderator
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution (Xbox One) Spotify Not Playing Music

PlanFreeCountryUnited States of AmericaDeviceXbox OneOperating System2.4.23.70 My Question or IssueWhile I was listening to Spotify on my Xbox One an ad came on and the ad played through but after the ad finished my Spotify wouldn’t play the next son...

  • Newbie
  • Plan Free Country United States of America Device Xbox One Operating System 2.4.23.70   My Question or Issue While I was listening to Spotify on my Xbox One an ad came on and the ad pl...
  • Hunter0999
  • Newbie
  • 23670 Views
  • 15 replies
  • 30 likes
  • Other
  • 23670 Views
  • 15 replies
  • 30 likes

Issue with Spotify in BMW using native iDrive 8.5 app

IssueSpotify stopped working in my BMW car using tha native app (not Carplay). I get the error "Spotify not available. Please check your online connection and your login data and ensure that you are using a Spotify-Premium account". Error message in ...

  • Visitor
  • Issue Spotify stopped working in my BMW car using tha native app (not Carplay). I get the error "Spotify not available. Please check your online connection and your login data and ensure that you ar...
  • user-removed
  • Not applicable
  • 724 Views
  • 1 replies
  • 1 likes
  • Connect
    Other
  • 724 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Connect can't connect to the device(wiim and alyric)

I tried both from Android app and macOS app it can see the devices and it can choose the device, but once it trying to connect nothing happen, I can't see an error on can't connect.

  • Visitor
  • I tried both from Android app and macOS app it can see the devices and it can choose the device, but once it trying to connect nothing happen, I can't see an error on can't connect.
  • MihailY
  • Moderator
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can not see the buttons settings anymore.

Sur la page principale se trouvait normalement un bouton paramètre, il n'y ait plus et je désire changer mes préférences pour le téléchargement. Merci de m'aider.

  • Casual Listener
  • Sur la page principale se trouvait normalement un bouton paramètre, il n'y ait plus et je désire changer mes préférences pour le téléchargement. Merci de m'aider.
  • Novy
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Modify device cap calculation to accommodate dual-boot systems

WARNING: Some parts get technical. See the TL;DR I'm an avid Spotify listener that is subscribed to Premium Family. I use the download feature very frequently to cut down on unnecessary internet usage for frequently played tracks. Recently I bought a...

  • Newbie
  • WARNING: Some parts get technical. See the TL;DR   I'm an avid Spotify listener that is subscribed to Premium Family. I use the download feature very frequently to cut down on unnecessary inte...
  • 170 Views
  • 0 replies
  • 0 likes
  • Other
  • 170 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Why does Spotify stop playing my music for 10-30-60 seconds and continues

On fiber network, it sometimes hapens and other day everything is played with no problem, without changing anything!

  • Music Fan
  • On fiber network, it sometimes hapens and other day everything is played with no problem, without changing anything!
  • exmann
  • Music Fan
  • 674 Views
  • 10 replies
  • 0 likes
  • 674 Views
  • 10 replies
  • 0 likes

Superuser Contribution Missing Episodes from "New Episodes" playlist

Plan PremiumCountry IEDevice Pixel 6 ProOperating System Android 13 My Question or IssueI follow a few podcasts and the most recent episodes don't always show up on the "New Episodes" playlist. I use the "New Episodes" playlist to grab the episodes i...

  • Music Fan
  • Plan Premium Country IE Device Pixel 6 Pro Operating System Android 13   My Question or Issue I follow a few podcasts and the most recent episodes don't always show up ...
  • primalux
  • Regular
  • 651 Views
  • 5 replies
  • 0 likes
  • Other
  • 651 Views
  • 5 replies
  • 0 likes

Random artists in recently played

My Question or IssueSo I've been using spotify since 2016, and I've never encountered something as weird as this.I've been noticing that whenever I'm offline, I get new random artists in my recently played.I just want to further elaborate that I HAVE...

  • Newbie
  • My Question or Issue So I've been using spotify since 2016, and I've never encountered something as weird as this. I've been noticing that whenever I'm offline, I get new random artists in my recen...
  • Cris_cabralmoreira
  • Visitor
  • 931 Views
  • 2 replies
  • 0 likes
  • Logitech
    Other
    Samsung
  • 931 Views
  • 2 replies
  • 0 likes

home button and search button are on top rather than on the left.

There is a library on the left, and there should be a home button and a search button above the original library. But there is a home button at the top and a search area at the top center.

  • Newbie
  • There is a library on the left, and there should be a home button and a search button above the original library. But there is a home button at the top and a search area at the top center.
  • Amayy
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple TV: Unable to expand playlist description

Plan PremiumCountry United KingdomDevice Apple TV 4KOperating System tvOS 17.5.1My Question or Issue Cannot expand playlist description on Apple TV.To Repro:Launch Spotify on Apple TVVisit a playlist that has a description long enough to be truncated...

  • Regular
  • Plan Premium Country United Kingdom Device Apple TV 4K Operating System tvOS 17.5.1 My Question or Issue     Cannot expand playlist description on Apple TV. To R...
  • Ivelina
  • Moderator
  • 1085 Views
  • 7 replies
  • 0 likes
  • TV
  • 1085 Views
  • 7 replies
  • 0 likes

Superuser Contribution View profile of Blend members

I made a Blend with a friend and sent them the request. However once the Blend was made I can't get to the friend's profile to view their other playlists. They have to share their profile with me in a separate text. Can we please have to option in ou...

  • Visitor
  • I made a Blend with a friend and sent them the request. However once the Blend was made I can't get to the friend's profile to view their other playlists. They have to share their profile with me in ...
  • AlejaR
  • Moderator
  • 3153 Views
  • 1 replies
  • 0 likes
  • 3153 Views
  • 1 replies
  • 0 likes