Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Daryl4
  • Visitor
  • 12231 Views
  • 81 replies
  • 9 likes
  • Other
  • 12231 Views
  • 81 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20504 Views
  • 9 replies
  • 2 likes
  • Other
  • 20504 Views
  • 9 replies
  • 2 likes

PS4 song notification bubbles

In the newest update to version 2.0 for PS4 it has added a feature that i cant seem to disable. Whenever the next song starts I get a popup in the top left corner of the screen. It's a small thing but I don't like to have non game related popups in t...

  • Casual Listener
  • In the newest update to version 2.0 for PS4 it has added a feature that i cant seem to disable. Whenever the next song starts I get a popup in the top left corner of the screen. It's a small thing bu...
  • psychonutter
  • Newbie
  • 13785 Views
  • 3 replies
  • 1 likes
  • 13785 Views
  • 3 replies
  • 1 likes

Spotify on PS4 no longer works....wierd!!!!

Hi,newbie here with a wierd one for ya!had Spotify got an account stopped using for about 6-8 months. Recently went back my account everything fine!. Until I tried to install it on the PS4, it just will no install, I have tried to just update no joy,...

  • Newbie
  • Hi, newbie here with a wierd one for ya! had Spotify got an account stopped using for about 6-8 months. Recently went back my account everything fine!. Until I tried to install it on the PS4, it ju...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Spotify connect on HEOS and daily mixes

So when I press on daily mixed with heos as my device it changes to my songs and nothing plays. The icons (heart) also disappears. If I do AirPlay to an Apple TV the daily mixes works fine.Anyone else with this problem?

  • Regular
  • So when I press on daily mixed with heos as my device it changes to my songs and nothing plays. The icons (heart) also disappears. If I do AirPlay to an Apple TV the daily mixes works fine. Anyone...
  • Cbardas
  • Newbie
  • 594 Views
  • 3 replies
  • 0 likes
  • Connect
    Denon
  • 594 Views
  • 3 replies
  • 0 likes

You really can't fix offline problem?

How many People should write about offline problem to resolve this? No, I don't login via Facebook. I tried to relogin. I can play music for several minutes and then it appears "you are offline mode". It is interesting because sometimes I can't searc...

  • Casual Listener
  • How many People should write about offline problem to resolve this? No, I don't login via Facebook. I tried to relogin. I can play music for several minutes and then it appears "you are offline mode"...
  • frapp_soul
  • Casual Listener
  • 490 Views
  • 2 replies
  • 0 likes
  • WP 8
  • 490 Views
  • 2 replies
  • 0 likes

Spotify App on Amazon Fire TV Stick causing YouTube to randomly pause itself.

If you have a YouTube video playing in the foreground and attempt to play a song through Spotify (for example via the mobile app), it will cause the YouTube video to pause itself. This is the expected behavior. However, if Spotify is NOT playing any ...

  • Casual Listener
  • If you have a YouTube video playing in the foreground and attempt to play a song through Spotify (for example via the mobile app), it will cause the YouTube video to pause itself. This is the ex...
  • ksoviero
  • Casual Listener
  • 2393 Views
  • 3 replies
  • 5 likes
  • Other
  • 2393 Views
  • 3 replies
  • 5 likes

Superuser Contribution playlist's total songs issue

Hi everybody i'm new of Spotify. I have a little issue, I made a playlist but the user following it can't see all the songs, in the overall it tells him there are 40-50 songs less than the total i added. Is there a way to fix this? I have a free acco...

  • Casual Listener
  • Hi everybody i'm new of Spotify. I have a little issue, I made a playlist but the user following it can't see all the songs, in the overall it tells him there are 40-50 songs less than the total...
  • crazypippo
  • Casual Listener
  • 480 Views
  • 2 replies
  • 0 likes
  • 480 Views
  • 2 replies
  • 0 likes

[WP 8.0] "cannot play track in offline mode" with full internet

Nokia 1020, WP8, Spotify and phone software up to date. 21 of 27GB used on phone. Spotify deleted and reinstalled 4 times now. 95% of the time I go to select a track I get the "cannot play track in offline mode" popup. This will happen with as much a...

  • Newbie
  •   Nokia 1020, WP8, Spotify and phone software up to date.  21 of 27GB used on phone.  Spotify deleted and reinstalled 4 times now.   95% of the time I go to select a track I ge...
  • 319 Views
  • 0 replies
  • 0 likes
  • Connect
  • 319 Views
  • 0 replies
  • 0 likes

Remove stuttering on Fire TV

I have had no problem streaming Pandora or anything, even bandwidth-demanding high definition video, over a Wifi connection to Amazon Fire TV. The Wifi connection and the Internet connection are fine.The only thing I have trouble with is the Spotify ...

  • Newbie
  • I have had no problem streaming Pandora or anything, even bandwidth-demanding high definition video, over a Wifi connection to Amazon Fire TV. The Wifi connection and the Internet connection are fine...
  • 576 Views
  • 0 replies
  • 0 likes
  • 576 Views
  • 0 replies
  • 0 likes

Fixing Ads for playstation

Whenever a playstation ad begins it finishes and the playstation ad is still there and its stuck on 0:00 and it needs to be fixed no point in using spotify if you have to quit your game and fix it so you can play more music

  • Casual Listener
  • Whenever a playstation ad begins it finishes and the playstation ad is still there and its stuck on 0:00 and it needs to be fixed no point in using spotify if you have to quit your game and fix it so...
  • 492 Views
  • 0 replies
  • 0 likes
  • 492 Views
  • 0 replies
  • 0 likes

Solved!! Country Bank Account issues

Hello everyone, I have an issue with the Spotify Premium upgrade, I would like to start the free trial but when i fill in my bank details it says that the bank doesn't match the country I'm living in. I am Italian and I have an italian bank account b...

  • Casual Listener
  • Hello everyone, I have an issue with the Spotify Premium upgrade, I would like to start the free trial but when i fill in my bank details it says that the bank doesn't match the country I'm living in...
  • BenGri
  • Casual Listener
  • 528 Views
  • 2 replies
  • 0 likes
  • 528 Views
  • 2 replies
  • 0 likes

rinnovo automatico

Ho pagato € 0.99 per avere spotify premium per due mesi...dopo questi due mesi mi hanno accreditato un costo di € 9.99 per avere Premium senza che io avessi dato la conferma...come posso fare?

  • Newbie
  • Ho pagato € 0.99 per avere spotify premium per due mesi...dopo questi due mesi mi hanno accreditato un costo di € 9.99 per avere Premium senza che io avessi dato la conferma...come posso fare?
  • valenzio7
  • Casual Listener
  • 480 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spottify on Sony Smart TV (Android)

I just installed Spotify (Premium) on my Sony Bravia Smart TV... works fine & plays the music... but for the life of me, I can't find the settings... like for crossfade, equal volume on all tracks etc. etc. There must be a button to get to the settin...

  • Visitor
  • I just installed Spotify (Premium) on my Sony Bravia Smart TV... works fine & plays the music... but for the life of me, I can't find the settings... like for crossfade, equal volume on all track...
  • user-removed
  • Not applicable
  • 1114 Views
  • 1 replies
  • 0 likes
  • 1114 Views
  • 1 replies
  • 0 likes

Web player plays 1 second of track and skips

Opera 40.0.2308.81 on Windows 10 Home Version 1511 OS Build 10586.589Fixed: the issue was due to Opera's built-in VPN which was turned on. For Web Player to play VPN needs to be off.

  • Newbie
  • Opera 40.0.2308.81 on Windows 10 Home Version 1511 OS Build 10586.589 Fixed: the issue was due to Opera's built-in VPN which was turned on. For Web Player to play VPN needs to be off.
  • 283 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 283 Views
  • 0 replies
  • 0 likes

Superuser Contribution Roberts Stream 93i Podcasts

Hello I have a Roberts Stream 93i and it as you know has Spotify Connect I can listen to Playlists Songs Albums etc but when I try to listen to a podcast it wont let me play it on my Roberts only on phone is this an issue as I want to listen to podca...

  • Newbie
  • Hello   I have a Roberts Stream 93i and it as you know has Spotify Connect I can listen to Playlists Songs Albums etc but when I try to listen to a podcast it wont let me play it on my Roberts...
  • user-removed
  • Not applicable
  • 1597 Views
  • 1 replies
  • 3 likes
  • 1597 Views
  • 1 replies
  • 3 likes

Solved!! Spotify running slowly

Hi, Lately it seems that Spotify has been taking longer and longer to buffer songs. I know my internet shouldn't be the problem, since I have speeds above 5/mbs. Does anyone have any ideas?

  • Casual Listener
  •  Hi,  Lately it seems that Spotify has been taking longer and longer to buffer songs. I know my internet shouldn't be the problem, since I have speeds above 5/mbs. Does anyone have any ide...
  • zomer
  • Casual Listener
  • 407 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can still play spotify on Denon AVR-X1200W sold to a friend 600kms far !!

Hello, We got a big issue today with Spotify and Denon AVR-X1200W.We sold this ampli to a friend living 600kms away from us and today we discovered we can still play Spotify on it. It interrupted the dvd she was watching and played our spotify music....

  • Newbie
  • Hello,   We got a big issue today with Spotify and Denon AVR-X1200W. We sold this ampli to a friend living 600kms away from us and today we discovered we can still play Spotify on it. It inte...
  • user-removed
  • Not applicable
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple Car Play Ford Explorer 2017 Problem

I can play spotify just fine but when i disconnect my phone, go run into the store, come back, plug my phone back in and hit play on the screen spotify plays the music twice as fast as normal. Even if I play different songs or play lists its stuck at...

  • Casual Listener
  • I can play spotify just fine but when i disconnect my phone, go run into the store, come back, plug my phone back in and hit play on the screen spotify plays the music twice as fast as normal.  ...
  • 23susandr
  • Casual Listener
  • 567 Views
  • 2 replies
  • 0 likes
  • 567 Views
  • 2 replies
  • 0 likes

Superuser Contribution Will Premium work with a Pioneer N-50A-K?

Hi - I've got Premium but access via Chromebook, a Roberts radio and a 'smartphone' that is of average or lower IQ, so the functionality available falls well short of the description on the Spotify website. I'm thinking of getting a Pioneer N-50A-K h...

  • Casual Listener
  • Hi - I've got Premium but access via Chromebook, a Roberts radio and a 'smartphone' that is of average or lower IQ, so the functionality available falls well short of the description on the Spotify w...
  • user-removed
  • Not applicable
  • 989 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 989 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug with chromecast

I wanted to report something strange. When I try to play songs of Lauren Daigle of the album "how can it be" my chromecast doesn't play it. If I switch to another song (of another artist/album) it plays the selected music. It's just like chromecast o...

  • Casual Listener
  • I wanted to report something strange. When I try to play songs of Lauren Daigle of the album "how can it be" my chromecast doesn't play it. If I switch to another song (of another artist/album) it pl...
  • Ruudbrakel
  • Casual Listener
  • 356 Views
  • 2 replies
  • 0 likes
  • 356 Views
  • 2 replies
  • 0 likes

Add new event provider

Hey, I am running an app where artists and labels can handle their events and push them to 3rd party sites (facebook, soundcloud ...), websites etc. Lately, I am receiving more requests of integrating a push to Spotify. I had a look at the API but no...

  • Newbie
  • Hey, I am running an app where artists and labels can handle their events and push them to 3rd party sites (facebook, soundcloud ...), websites etc. Lately, I am receiving more requests of integratin...
  • 416 Views
  • 0 replies
  • 0 likes
  • 416 Views
  • 0 replies
  • 0 likes