Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 7sd-_491obm6p
  • Newbie
  • 10452 Views
  • 72 replies
  • 9 likes
  • Other
  • 10452 Views
  • 72 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20141 Views
  • 9 replies
  • 2 likes
  • Other
  • 20141 Views
  • 9 replies
  • 2 likes

Community subscriptions

Hey, is it possible to remove all post subscriptions in the Community at once? I don't want to disable sending all e-mails, and I have many pages of the subscriptions, so doing it at once would take me a long time. Thanks!

  • Roadie
  • Hey, is it possible to remove all post subscriptions in the Community at once? I don't want to disable sending all e-mails, and I have many pages of the subscriptions, so doing it at once would ...
  • Ox1
  • Roadie
  • 545 Views
  • 2 replies
  • 0 likes
  • Other
  • 545 Views
  • 2 replies
  • 0 likes

Solved!! Unable to search on Web Player

For the past few days I have been unable to use the search function on the web player. Currently using Chrome which is up to date. Same issue when using IE. I can click on the search function, but the window to search does not show up. I have logged ...

  • Newbie
  • For the past few days I have been unable to use the search function on the web player. Currently using Chrome which is up to date. Same issue when using IE. I can click on the search function, but th...
  • osornios
  • Spotify Star
  • 672 Views
  • 3 replies
  • 0 likes
  • Web Player
  • 672 Views
  • 3 replies
  • 0 likes

help

I just noticed on my credit card statement that I have been getting charged $9.99 a month for Spotify but I am currently "spotify free". I did a trial last May of 2015 and cancelled in time before my trial was over so that I would not get billed. Whe...

  • Newbie
  • I just noticed on my credit card statement that I have been getting charged $9.99 a month for Spotify but I am currently "spotify free". I did a trial last May of 2015 and cancelled in time before my...
  • OviiiOne
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify wont play more than one song when searching

My spotify has worked just like it should before.But now as soon as I search for a song and start it spotify wont start the next song once the one i listen to has finished. When I check the play-queue it shows nothing more than the song that is playi...

  • Casual Listener
  • My spotify has worked just like it should before. But now as soon as I search for a song and start it spotify wont start the next song once the one i listen to has finished. When I check the play-qu...
  • KvistXXL
  • Casual Listener
  • 432 Views
  • 2 replies
  • 0 likes
  • music
  • 432 Views
  • 2 replies
  • 0 likes

Superuser Contribution Artist verified profile | Playlist trouble

Hey there! Although I'm quite happy with having my artist page verified, tt seems that I can't edit my playlists like you should be able to when verified (change coverart, enter a little description). As far as I understand, I should get a dropdown m...

  • Casual Listener
  • Hey there!   Although I'm quite happy with having my artist page verified, tt seems that I can't edit my playlists like you should be able to when verified (change coverart, enter a littl...
  • analoguedear
  • Casual Listener
  • 448 Views
  • 3 replies
  • 0 likes
  • Other
  • 448 Views
  • 3 replies
  • 0 likes

[Web Player] fix the fact Spotify won't play after computer has been asleep!

whenever my Wondows 10 laptop goes to sleep and wakes up Spotify will NOT PLAY! It is totally unresponsive to any commands and the only way to close it is through task manager. This problem has ALWAYS been there and Spotify refuses to fix it. FIX THE...

  • Regular
  • whenever my Wondows 10 laptop goes to sleep and wakes up Spotify will NOT PLAY! It is totally unresponsive to any commands and the only way to close it is through task manager. This problem has ALWAY...
  • 218 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 218 Views
  • 0 replies
  • 1 likes

Superuser Contribution Downloading Playlist

Hey folks, I use spotify on a windows 10 phone (germany). Since one week, every time I restard, open the app, all files, playlists must be re downloaded again and again. I dont get it. Why? Got enough space on the extern card. Tried also offline/onli...

  • Newbie
  • Hey folks,  I use spotify on a windows 10 phone (germany). Since one week, every time I restard, open the app, all files, playlists must be re downloaded again and again. I dont get it. Why? Go...
  • Alejandar
  • Spotify
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Attn: Example of Apple's Dual Standard for Spotify and other developers

I had a recent exchange with Apple over another application (Trapcall) which clearly violates Apples policy. As a dev, I find this offensive. Facts - - The Application is listed as FREE- Once installed, there is NO functionality unless you register a...

  • Newbie
  • I had a recent exchange with Apple over another application (Trapcall) which clearly violates Apples policy. As a dev, I find this offensive.   Facts -   - The Application is listed as F...
  • kbrooksc
  • Community Legend
  • 346 Views
  • 1 replies
  • 1 likes
  • 346 Views
  • 1 replies
  • 1 likes

I CAN'T LOG IN

I am currently abroad (opened my account in the UK, am now in Nigeria) and have attempted to change my country in my account. The dropdown list there is grey and unclickable, it shows only United Kingdom, even though I am physically in Nigeria.Is the...

  • Newbie
  • I am currently abroad (opened my account in the UK, am now in Nigeria) and have attempted to change my country in my account. The dropdown list there is grey and unclickable, it shows only United Kin...
  • kbrooksc
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 334 Views
  • 1 replies
  • 0 likes

Spotify statistics

Hi, i am looking spotify statistics and i can not find.Please help me.I'm interested in:daily visits, week visits and more info.

  • Newbie
  • Hi, i am looking spotify statistics and i can not find. Please help me. I'm interested in: daily visits, week visits and more info.
  • peakplaylists
  • Roadie
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Range rover sport meridian hi fi doesn't browse music on spotify

Hello,I am testing both apple music and spotify premium on my range rover sport my2016With meridian 825 W system and find spotify sound quality better..Anyway I am getting "crazy" because when I browse music I find what I have in apple music only,So ...

  • Casual Listener
  • Hello, I am testing both apple music and spotify premium on my range rover sport my2016 With meridian 825 W system and find spotify sound quality better.. Anyway I am getting "crazy" because when ...
  • 379 Views
  • 0 replies
  • 0 likes
  • Connect
  • 379 Views
  • 0 replies
  • 0 likes

Solved!! Spotify on Smart tv

someone has information that Spotify will appear on the platform Smart TV?

  • Newbie
  • someone has information that Spotify will appear on the platform Smart TV?
  • matiasdosreis
  • Casual Listener
  • 1705 Views
  • 2 replies
  • 0 likes
  • music
    Other
    Samsung
    Sony
  • 1705 Views
  • 2 replies
  • 0 likes

Lost my favorite songs from my playlists

Hello everybody I have been using Spotify for about a year and this summer I decided to get Premium. Since I got it I noticed that I lost some songs (like about 20) from my playlists and two of them are my favorite. I searched the songs on Spotify to...

  • Regular
  • Hello everybody 🙂 I have been using Spotify for about a year and this summer I decided to get Premium. Since I got it I noticed that I lost some songs (like about 20) from my playlists and two of t...
  • 413 Views
  • 0 replies
  • 0 likes
  • music
  • 413 Views
  • 0 replies
  • 0 likes

[Search] Dubious Search Results

It's frustrating to have to resort to searching within a search. As an example, try searching for the song "Cream" by Soul Ballet; no results. Yet, when you scroll down the Soul Ballet artist results, you find the song on a related album under the "A...

  • Newbie
  • It's frustrating to have to resort to searching within a search. As an example, try searching for the song "Cream" by Soul Ballet; no results. Yet, when you scroll down the Soul Ballet artist results...
  • 619 Views
  • 0 replies
  • 0 likes
  • Search
  • 619 Views
  • 0 replies
  • 0 likes

Connexion Spotify Sony WalkmanNW-E394

Bonjour, Je voudrais juste pouvoir transférer mes playlist spotify sur un walkman afin de brancher celui-ci sur des enceintes. Est-ce possible ? Merci

  • Newbie
  • Bonjour,   Je voudrais juste pouvoir transférer mes playlist spotify sur un walkman afin de brancher celui-ci sur des enceintes. Est-ce possible ?   Merci
  • 426 Views
  • 0 replies
  • 0 likes
  • Sony
  • 426 Views
  • 0 replies
  • 0 likes

Solved!! Collaboration Playlists

HiI was wondering if anyone can help. I have recently set up a playlist and made this a collaboration one with a friend. We both can add and remove tracka no problem. My question regards to privacy, when i look at my public playlists it is not there ...

  • Visitor
  • Hi I was wondering if anyone can help.  I have recently set up a playlist and made this a collaboration one with a friend.  We both can add and remove tracka no problem.  My question ...
  • aleeleong
  • Casual Listener
  • 437 Views
  • 2 replies
  • 0 likes
  • music
  • 437 Views
  • 2 replies
  • 0 likes

Im a photographer, how can i collaborate?

How can i collaborate with u guys? im a photographer, mostly of my work and also artwork is kind of moody, mostly my personal work, beyond me "pay back" work... so i would love to share my work with you and b part of it... Thnks!

  • Newbie
  • How can i collaborate with u guys? im a photographer, mostly of my work and also artwork is kind of moody, mostly my personal work, beyond me "pay back" work... so i would love to share my work with ...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

Spotify family and Sonos

Hi!The family currently has two separate spotify-accounts, we are thinking of upgrading one of them to a family account and removing the other account. However we are frequent users of Sonos and are wondering if this will work. Will you be able to pl...

  • Newbie
  • Hi! The family currently has two separate spotify-accounts, we are thinking of upgrading one of them to a family account and removing the other account. However we are frequent users of Sonos and ar...
  • 242 Views
  • 0 replies
  • 1 likes
  • 242 Views
  • 0 replies
  • 1 likes

Superuser Contribution Quando sairá o recurso para controlar o spotify do pc pelo windows phone 8.1?

Estou precisando muito desse recurso, alguém sabe me falar quando vai sair, ou se vai sair esse recurso para Windows Phone 8.1

  • Newbie
  • Estou precisando muito desse recurso, alguém sabe me falar quando vai sair, ou se vai sair esse recurso para Windows Phone 8.1
  • Anyk17
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 308 Views
  • 1 replies
  • 0 likes