Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Niyoshi
  • Newbie
  • 13170 Views
  • 83 replies
  • 9 likes
  • Other
  • 13170 Views
  • 83 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20689 Views
  • 9 replies
  • 2 likes
  • Other
  • 20689 Views
  • 9 replies
  • 2 likes

Search doesn't work

I'm a spotify premium member and whenever I try searching something it says "an error occurred" and "try again". I've tried everything and it's so unbelievably annoying. I've tried signing out than back in, no luck. Rebooting my iPhone 6 Plus (runnin...

  • Newbie
  • I'm a spotify premium member and whenever I try searching something it says "an error occurred" and "try again". I've tried everything and it's so unbelievably annoying. I've tried signing out than b...
  • rednblu
  • Roadie
  • 348 Views
  • 1 replies
  • 1 likes
  • Web Player
  • 348 Views
  • 1 replies
  • 1 likes

My spotify is super buggy for all my devices

So ive had spotify since april and its been fine but for the past month (this payment for premium) i now have to repeditly click on one song for it to play and when it does the quality is worse then the free verson and cuts the sound but still plays ...

  • Newbie
  • So ive had spotify since april and its been fine but for the past month (this payment for premium) i now have to repeditly click on one song for it to play and when it does the quality is worse then ...
  • 496 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 496 Views
  • 0 replies
  • 0 likes

Webplayer; still not working properly after all theese years

Dehellu, I've posted about this problem for mor then 1½ years ago and it is still persistent. Why doesnt Spotify offer a real helpdesk or support? This "support" forum is ridiculous to solve problems at this level. I get that it's good for the small ...

  • Gig Goer
  • Dehellu,   I've posted about this problem for mor then 1½ years ago and it is still persistent. Why doesnt Spotify offer a real helpdesk or support? This "support" forum is ridiculous to solve...
  • user-removed
  • Not applicable
  • 323 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 323 Views
  • 1 replies
  • 0 likes

https download is broken

Please can you let me download your client over HTTPS $ curl "https://download.spotify.com/Spotify.dmg"curl: (51) SSL: certificate subject name (*.cloudfront.net) does not match target host name 'download.spotify.com'

  • Casual Listener
  • Please can you let me download your client over HTTPS   $ curl "https://download.spotify.com/Spotify.dmg" curl: (51) SSL: certificate subject name (*.cloudfront.net) does not match target hos...
  • martin82182
  • Casual Listener
  • 483 Views
  • 4 replies
  • 0 likes
  • Other
  • 483 Views
  • 4 replies
  • 0 likes

Spotify Connect - Multiple Car Speakers/Devices

Hello,Can anyone help me?I bought a new car radio, Kenwood KDC- BT73DAB, and when i stream with bluetooth, from the IPhone 4(compatible with the car radio), spotify only plays over my front autospeakers and not over the much better rear autospeakers!...

  • Casual Listener
  • Hello, Can anyone help me? I bought a new car radio, Kenwood KDC- BT73DAB, and when i stream with bluetooth, from the IPhone 4(compatible with the car radio), spotify only plays over my front autos...
  • 476 Views
  • 0 replies
  • 0 likes
  • music
  • 476 Views
  • 0 replies
  • 0 likes

PS4 Issues

I have had nothing but dramas with your app after your previous update.I can not play songs consecutively. After i press play on a song, it will play all the way through, but then the app stalls and i can not select any other song.the only fix i have...

  • Newbie
  • I have had nothing but dramas with your app after your previous update. I can not play songs consecutively. After i press play on a song, it will play all the way through, but then the app stalls an...
  • 456 Views
  • 0 replies
  • 0 likes
  • Other
  • 456 Views
  • 0 replies
  • 0 likes

Solved!! Job application Status change

What if I submitted a job application and a few days later the job status changed to 'Closed' in Jobvite? Have I missed my shot and they've already found someone? or do they only keep postings up for a pre determined period of time? I just want to kn...

  • Casual Listener
  •   What if I submitted a job application and a few days later the job status changed to 'Closed'  in Jobvite? Have I missed my shot and they've already found someone? or do they onl...
  • _a_bee
  • Newbie
  • 3888 Views
  • 3 replies
  • 0 likes
  • Connect
  • 3888 Views
  • 3 replies
  • 0 likes

Solved!! Simple question

I'm currently considering canceling my current music provider subscription and getting a Spotify premium subscription. My main use for the subscription would be to transfer music to my old but trusty MP3 player to listen to at work. Are there any res...

  • Newbie
  • I'm currently considering canceling my current music provider subscription and getting a Spotify premium subscription. My main use for the subscription would be to transfer music to my old but trusty...
  • DasPeter
  • Community Legend
  • 416 Views
  • 1 replies
  • 0 likes
  • Other
  • 416 Views
  • 1 replies
  • 0 likes

Spotify on Windows Phone - Crap App!

Hey! Please update your spotify app on Windows Phone!!!It is almost not possible to use spotify on a Windows Phone... The lists are so slowly (also if the playlist is offline!!) !! Crashs all the time!!! This is not called Premium!! Give me the sourc...

  • Newbie
  • Hey!   Please update your spotify app on Windows Phone!!! It is almost not possible to use spotify on a Windows Phone... The lists are so slowly (also if the playlist is offline!!) !! Crashs ...
  • ixigrek
  • Regular
  • 716 Views
  • 4 replies
  • 7 likes
  • WP 8
  • 716 Views
  • 4 replies
  • 7 likes

[WP8] Web Player on Samsung Smart TV web browser, not app.

Hello, I'm trying to use the web player on my Samsung TV Smart Web Browser (my TV does come with the app but I don't have premium in order to use it). I can log in on the web browser/ web player, navigate to my songs or playlists and play one song, b...

  • Casual Listener
  • Hello,   I'm trying to use the web player on my Samsung TV Smart Web Browser (my TV does come with the app but I don't have premium in order to use it).   I can log in on the web browse...
  • leorestrepo
  • Newbie
  • 1656 Views
  • 1 replies
  • 0 likes
  • Samsung
    WP 8
  • 1656 Views
  • 1 replies
  • 0 likes

Can not play Alan Jacksons new album Angels and Alcohol anymore

I have been listening to Alan Jacksons new album Angels and Alcohol but yesterday I suddenly could not do that any more. It says 0.00 mintues on every song. I have all his albums (the new one also) in my computer PC Windows8 and in my Iphone5S and I ...

  • Newbie
  • I have been listening to Alan Jacksons new album Angels and Alcohol but yesterday I suddenly could not do that any more. It says 0.00 mintues on every song.   I have all his albums (the new on...
  • 1063 Views
  • 0 replies
  • 2 likes
  • music
  • 1063 Views
  • 0 replies
  • 2 likes

What's happening?

Hello, does anyone know why spotify deleted Idols & Anchors from Parkway Drive and replaced it with a short Instrumental song which isn't even on this Album? Is Spotify indicating several Albums and songs or what the hell is the reason for replacing ...

  • Newbie
  • Hello, does anyone know why spotify deleted Idols & Anchors from Parkway Drive and replaced it with a short Instrumental song which isn't even on this Album? Is Spotify indicating several Albums ...
  • Jordi
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • music
  • 279 Views
  • 1 replies
  • 0 likes

Speichert nicht auf der SD karte

Hallo. Bei mir speichtert spotify NUR auf dem handy ich habe eine 64 gb speicherkarte drinne die leer ist. Und spotify speichert nur auf dem handy bei mir. Ich habe schon bestimmt 6 oder 7 mal alles gelöscht. Auch mal deinstaliert. Was kann ich da ge...

  • Newbie
  • Hallo. Bei mir speichtert spotify NUR auf dem handy ich habe eine 64 gb speicherkarte drinne die leer ist. Und spotify speichert nur auf dem handy bei mir. Ich habe schon bestimmt 6 oder 7 mal alles ...
  • wool242
  • Newbie
  • 943 Views
  • 1 replies
  • 0 likes
  • 943 Views
  • 1 replies
  • 0 likes

Missing album </3

Depeche Mode's album Sounds of The Universe is still missing!! :'( Does it ever come back??

  • Casual Listener
  • Depeche Mode's album Sounds of The Universe is still missing!! :'( Does it ever come back?? 💔
  • user-removed
  • Not applicable
  • 269 Views
  • 1 replies
  • 0 likes
  • music
  • 269 Views
  • 1 replies
  • 0 likes

[WP 8.1] Switching "Availible Offline" off for no reason

Sometimes a playlist stops playing in the middle and when i unlock my phone to check why this happened i notice that the "Availible offline" option is turned off for this playlist. Sadly it happens very often and is very annoing because i can restore...

  • Newbie
  • Sometimes a playlist stops playing in the middle and when i unlock my phone to check why this happened i notice that the "Availible offline" option is turned off  for this playlist. Sadly it hap...
  • 202 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 202 Views
  • 0 replies
  • 0 likes

Volume locks on Windows 8.1 Phone after 4 songs

Hi, I have noticed that the volume locks in Spotify even when the native Xbox Music App has no activity.Here is the situation. I start listening to any one of my Spotify Playlists. The volume will will adjust if the screen is not locked. The volume w...

  • Casual Listener
  • Hi, I have noticed that the volume locks in Spotify even when the native Xbox Music App has no activity. Here is the situation. I start listening to any one of my Spotify Playlists. The volume wil...
  • LaCooie
  • Newbie
  • 567 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 567 Views
  • 1 replies
  • 0 likes

Samsung Smart TV playlists

Hi. Is it possible to search Spotify playlists on my Samsung Smart TV? I can search only interprets, albums and songs. It is a little bit anoying. Thank you

  • Newbie
  • Hi. Is it possible to search Spotify playlists on my Samsung Smart TV? I can search only interprets, albums and songs. It is a little bit anoying. Thank you
  • skakind
  • Newbie
  • 375 Views
  • 1 replies
  • 1 likes
  • Samsung
  • 375 Views
  • 1 replies
  • 1 likes

Samsung Smart TV Application

I've using the Samsung Smart TV application to listen to my playlists. Recently my playlists are no longer loading.Any one know how to fix this?I tried uninstalling the app, logging out and back in to my account.Could it be I have too many playlists?...

  • Casual Listener
  • I've using the Samsung Smart TV application to listen to my playlists.   Recently my playlists are no longer loading. Any one know how to fix this? I tried uninstalling the app, logging out a...
  • Nenepoo
  • Newbie
  • 406 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 406 Views
  • 1 replies
  • 0 likes