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clean reinstall did not work with app

Solved!

clean reinstall did not work with app

I would like a clean start with my iphone app, I cannot get the old songs off the app. I started a new spotify account after a lapse of time and I would like a fresh start with songs on the app
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Hi there @bikeliv,


Thanks for the post.

 

I'll do my best to clear up what's happening.

 

The clean reinstall of the app, removes your temporary app data, and prompts the app to be installed with the latest version possible from the Apple App Store on your phone. This won't affect your Spotify Account in any way.

 

If you want to start over with a clean Spotify account, with no saved Liked Songs, Playlists and Albums and no recommendations, you need to create a new account. There is no way to restart your account with no songs in it.

  1. Create a new Spotify account.
  2. Cancel your Premium subscription on the old account.
  3. Close your old account

Note that you'd have to use a new email address for your new account, as you won't be able to use your old email address for a new account for 30+ days after deleting your old account. This is for the cases in which you might want to restore your old account.

 

It's also not possible to move your Premium subscription over to the new account.

 

 

Hope this info helps.

AlexModerator
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View solution in original post

1 Reply
Marked as solution

Hi there @bikeliv,


Thanks for the post.

 

I'll do my best to clear up what's happening.

 

The clean reinstall of the app, removes your temporary app data, and prompts the app to be installed with the latest version possible from the Apple App Store on your phone. This won't affect your Spotify Account in any way.

 

If you want to start over with a clean Spotify account, with no saved Liked Songs, Playlists and Albums and no recommendations, you need to create a new account. There is no way to restart your account with no songs in it.

  1. Create a new Spotify account.
  2. Cancel your Premium subscription on the old account.
  3. Close your old account

Note that you'd have to use a new email address for your new account, as you won't be able to use your old email address for a new account for 30+ days after deleting your old account. This is for the cases in which you might want to restore your old account.

 

It's also not possible to move your Premium subscription over to the new account.

 

 

Hope this info helps.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

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