disappeared songs

[mathieus01]

Plan

Premium

Country

Hungary 

Device

iPhone 6s

Operating System

iOS 10.3.3

My Issue

 All my songs are gone, and inatead of those i have some random weird songs in that album.

For approx a week i got all the time i open the app: do i want to continue listen to the music on the SM-J701M

I just googles what i can be and its the model code for a samsung phone. I have never used this kind of phone, so i dont know how the app be confused about it.

Im really fruatrates that all my songs have gone, its not why im paying for the service, i really hope they can "come back"

I tries reinstalling the app, switching on and off the phone. No success.

Please, help me getting my lovely songs back!

Mate

[Jemi]

Hey @mathieus01, help's here.

We suggest that you go through this help article, which explains everything and provides all the necessary steps. Make sure to go through the steps all the way.

Let us know if there is anything else!