duo members playlists missing, restore function not working

[fuzzface]

Plan

Duo premium

Country

Sweden

Device

mobile, laptop

Operating System

iOS

My Question or Issue

changed plan from Premium Family to Duo Family and invited girlfriend. after accepting, all her playlists disappeared. tried the restore playlists function but it just returns a general error and asks that you try again later. Anyone having similar issues?

[Billy-J]

Hey @fuzzface, thanks for reaching out to the Community!

In this case, I'd recommend getting in touch with Customer Support here. They'll take a look and do their best to help. 

Additionally, you can get in touch with Customer Support through social channels, such as Facebook and Twitter.

Have a nice day!