ofline

[emanuelle1]

Tenho a conta ha um tempo e troquei meu aparelho celular recentemente, não estou conseguindo baixar playlist de musica, aparece que preciso desativar o modo offline ou remover todos os downloads de outra aparelho. Porem, já fiz isso, troquei a senha, apaguei o aplicativo, instalei novamente, nada da certo. Eu pago o spotify para ouvir off-line e não estou conseguindo. Aguardo o redirecionamento de vocês!

[AlejaR]

Hey there @emanuelle1,

Thanks for posting in the Community and welcome.

We hope you don't mind us moving your post out of the ideas section to one of our Help boards as it fits better here. We hope you don't mind us answering in English as this is the official language of the forum.

Now, keep in mind that you can download as many as 10,000 songs on each of up to 5 different devices.

In that sense, it seems you’ve reached the aforementioned limit. In that sense, to be able to download any content on your new device, you’ll need to remove the downloads on the devices you no longer use. Keep in mind this needs to be done on your other devices, not on your new one. You can follow these steps to do it.

We value every piece of feedback you share with us, but our Ideas board is to help us receive new product and feature suggestions that will allow us to improve our app and service for everyone. If you’re experiencing issues while using the app, it’s best to post here on our Help boards.

Keep us in the loop!

[emanuelle1]

Eu não tenho mais acesso nos antigos dispositivos

[Ivelina]

Thanks for the response!

In this case where you no longer have access to the old devices, you can reach out to Customer Support via one of the ways here. They can take a look behind the scenes and help you further.

If you've got any other questions, don't hesitate to let us know 🙂