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po 20 dniach wyłączyło mi się premium które miało być 3 miesiące

po 20 dniach wyłączyło mi się premium które miało być 3 miesiące

aktywowałem kod na 3 miesiące od media expert 1 kiwetnia. 20 kwietnia pojawił się komunikat że wersja bezpłatna 14 dniowa się zakończyła.Powinna trwać do 1 lipca taki komunikat pojawił się w momencie rejestracji kodu
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1 Reply

Hi there,

 

Thanks for reaching out. Hope you don’t mind us responding in English, as this is the official language of the Community.


Check your receipts page and payment method and make sure that redeeming the card was actually successful. If you can’t see the Premium time anywhere, then it was most likely unsuccessful, so just try again provided you still have the code. If you get a message that the code has already been redemmed, then consider checking if you have a second account, where you still have an active subscription. If you still cannot find where your Premium is, feel free to reach out to our support team, they can assist you further. Make sure to have all of your payment information on hand, as our team will need it to find the payments and verify you as the account owner.
 

Hope this helps


 

JoanModerator
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