problems syncing my playlists from windows platform toSamsung phone and pad

[2g52p1lplijufoa737pp]

Cannot access my playlist when trying to sync between my tech!

[Joan]

Hi there,

Thanks for reaching out. Could you please provide us the following:

• What is the exact behaviour? Do changes to playlists not sync between devices? Do certain playlists not appear on certain devices? Do those playlists appear but fail to load?
• Does this happen only from PC to the mobile devices or the other way around too? Are the phone and pad synced between each other?
• Does this affect all playlists or only specific ones? Does it affect new playlists? If you haven't already, try creating a new playlist and see if it works as expected.
• When did this start happening?
• Screenshots or a video of the behaviour

With this information, we’d be happy to investigate.

Keep us posted.