"Your Episodes" lists incorrect number in browser

[mdr222]

Thu number of episodes listed in the "My Episodes" playlist is incorrect when using a web browser. The number in the app is correct. Previous solutions in other help topics do not solve the issue

Browser:

[screenshot removed by Mod]

There are no episodes in the Android app, which is correct

[Ivelina]

Hey there @mdr222,

Thanks for posting this thread in the Community and for the provided screenshots!

Could you let us know what steps you've already tested with so we can avoid suggesting the same thing? It'd be very helpful.

To start I recommend that you log out > log back in twice in a row both on the Web Player and the app on your Android device in order to make sure that it's the correct and same account on both. Logging out twice also helps resync your account and devices and this behavior could just need a quick refresh.

After you've made sure that it's the same credentials, but if this is still happening in the Web Player, could you try to remove the episodes from the Your Episodes section in the player with the three dots > remove from Your Episodes and let us know what happens?

Keep us posted on how it goes and if there's no difference, we'll continue troubleshooting together.

[mdr222]

Thank you for your help. The user names match between app and browser. I tried the log in/out solution and it did not work.

I previously tried steps here https://community.spotify.com/t5/Android/quot-Your-Episodes-quot-indicates-incorrect-number-of-episo... , including trying the solution of putting the phone in airplane mode, which did not solve. If I remove the episode using the three dots, the number in the web browser goes down, but even with 0 episodes the number still shows 13.

[AlejaR]

Hey there @mdr222,

Thanks for your reply and for the info shared.

In this case, we'd suggest:

• You clear the cache and cookies of the browser you're using.
• Make sure the browser is up-to-date. 

If the above doesn't do the trick, we'd like to gather some additional info. Please send us:

• Does this happen if you use a different browser?
• Does this happen if you use Connect to control the playback from your mobile device?
• Does this happen if you use the desktop app? If possible, you can install it from here. 

Keep us in the loop!

[mdr222]

I regularly clear browser cache, and they are up to date. This happens in Chrome and Edge. I regularly use the connect feature. This is not an issue in the desktop app.

[Yordan]

Thanks for the reply, @mdr222.

Just to confirm, if you add a new episode to Your Episodes on the Web Player, does that force a refresh? Does the episode show up on your phone as well? In case you're using any browser extensions, try disabling them temporarily to see if that does the trick.

I'd also recommend checking your hosts file and removing any lines with "Spotify" in the address. This article will guide you through the process.

Let us know how it goes 👍

[mdr222]

If an episode is added, the number increments on phone and browser, but only the phone number is correct. No extensions are used. The browser number is always 13 higher than phone. This occurs in browsers on different devices

[OscarDC]

Hey @mdr222,

Thank you for keeping in contact and for the info shared. 

To continue investigating this issue, would you mind checking on your mobile setting if the option to "Show unplayable songs" is turned off? If so, turn it on to see if the number of episodes on the mobile app changes. 

Also, since some episodes may have explicit content, if you have the option "Show explicit content” turned off on your mobile device, turn it on to see if the number changes. If so, it's possible that the number shown on the mobile avoids the explicit content.

We've also passed this info internally as well in case the issue persists. Since we're not sure how long it would take to get this sorted out, we'd recommend having your Spotify app updated, so you don't miss any improvements coming your way.

Hope this helps. If anything else comes up, don't hesitate to ask. 

[mdr222]

Neither suggestion solves the issue