spotify wont play any music

[Isimpforsimql]

Plan

Free

Country

algeria

Device

PC

Operating System

Windows 10

My Question or Issue

hi!

i have some prob that i can't play any song on this device cuz its working on my other pc.

[Billy-J]

Hey @Isimpforsimql, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version.

Let me know how this goes!

[Isimpforsimql]

thanks for the help but it didn't work.

i followed the steps and idk what happened i think the prob is on my device cause on my other laptop its working normaly

[Mihail]

Hey @Isimpforsimql,

Thanks for getting back to us.

Could you let us know the specs on the device where the app is not functioning properly - the make, model, OS version and Spotify version? Also, do the songs play properly on the web player and when using another network?  

If you could tell us if this started happening after a certain event- such as installing or updating the app, that would also help us get to the bottom of this quicker.

We'll be on the lookout for your reply! Let us know if you have any questions.