volvo sensus: search category empty playlists

[O_by_G]

Spotify on Volvo Sensus system, the search menu libraries by music style are empty

[Bicax]

Hello, I made a video. I don't really use Google drive but I uploaded it to Dropbox:

https://www.dropbox.com/scl/fi/77wexf255v1lcxm6779rf/20240314_192739.mp4?rlkey=6guxmqejyhqfi4wew79r4... 

[IgorM]

This is exactly what is happening to me in My Volvo V60 2021 since the
Spotify collapse a month ago. No music in there....
Regards,
Igor Maksimović
Slovenia

[MihailY]

Hey @Bicax,

Thanks for the video, but unfortunately, we don't have access to Dropbox so please try one of the previously suggested upload options.

Thanks!

[Bicax]

Here you go @MihailY :

https://drive.google.com/file/d/10dDLsFoVFj9HiZ93gaTi8vXeDbE-UTNl/view?usp=drivesdk 

[MihailY]

Thanks @Bicax, can you please also provide general access to the file as explained here?

[Bicax]

Hello, sorry, not used to Drive, I thought the access was general as soon
as I shared the link.

I changed it so everyone can have access to it, see if it works now:

https://drive.google.com/file/d/10dDLsFoVFj9HiZ93gaTi8vXeDbE-UTNl/view?usp=drivesdk

[laurianlamba]

I can confirm same issue as in the shared video on Volvo XC40 MY 2021, Sweden market.

[MihailY]

Hey folks,

We've merged all reports about this issue into this thread since it differs from this one.

Before we forward it to our tech team, can you check if reinstalling the app or using a different internet connection makes an difference? If possible, try a different account to help us narrow down the possible cause.

Thanks!

[Bicax]

Hi, yesterday my Spotify app stopped working again. I could open it but it would be stuck loading music, just like before the update.

I Un-installed it and installed it again and now it's working, however the playlists/categories are still empty.

I also tried a different Spotify account and connecting the car to Wi-Fi rather than using its modem connection and there is no improvement. The folders under "Browse all" are still empty. 

[MihailY]

Hey @Bicax,

Thanks for confirming and thanks again for sharing the video.

We've now forwarded this to the team, we'll let you know in this thread once we have news to share.

Cheers,

[Zlatko69]

I have to the search menu  libraries empty in spotify in my volvo xc 60 2018.

Zlatko, Slovenia

[MihailY]

Hey @Zlatko69,

Thanks for sharing this info!

@O_by_G and @Bicax, can you let us know the models of your cars?

Cheers,

[IgorM]

Volvo v60 B4 2021.
All is working properly since 20th March.
Regards
Igor Maksimović

[Bicax]

Hello, mine is a Volvo XC90 D5 (2018 model).

[Bicax]

Hi @MihailY, everything seems to be working fine now! Thanks

[Ivelina]

Hey @Bicax and @IgorM, 

We're happy to hear that everything's now working for you 🙂

Could you folks @laurianlamba and @Zlatko69 also confirm how things look like from your end? The team confirmed that this might've been a temporary issue.

We'll be on the lookout!