web player skips 5 songs, plays a song for 10 seconds and then audio stops

[Kitkat1137]

hi all, my web player seems to not be working properly. it skips 5 songs, plays the song for 10 seconds and then the audio stops, although the progress bar keeps moving. seems to have been an issue a few years ago too.

[kaworu_bloodpaw]

Hi @Kitkat1137

Sometimes Spotify can skip songs if you're having some network issues. Have you tried another network or browser?

You could also clear your browser's cache and cookies. Instructions for Chrome are below, but most browsers have similar steps.

Keep me up to date!

1. Make sure you're on the newest version of Chrome. Click on the hamburger menu and go to Help > About Chrome, or click on this link.

Chrome will auto-update if there is one available.

2. Clear your browser's cache and cookies. On the sidebar, on the same update page, click on Privacy and security, and Clear browsing data, or click this link.

Click on the advanced tab, and select Cookies, Cache, and Hosted app data with the time range set to all time.

3. Restart Chrome by clicking on the hamburger menu and clicking Exit.

4. Try the Web Player again