Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

why cant i redeem a code for spotify premium bought via Amazon.com

why cant i redeem a code for spotify premium bought via Amazon.com

I won a spotify premium voucher for 6 months in our company's event and I cannot redeem it because "the code you've entered is invalid for your country". I have even tried changing my country region as advised on your page but it doesnt seem to be working. I have successfully changed the country settings, but I still can´t redeem my voucher, still the same message keeps popping up.
Reply
1 Reply

Hey! Welcome to Spotify, thanks for getting in touch.

 

In this case, I recommend that you contact the Spotify team directly. They usually don't take more than 48 hours to respond to you!

 

You can contact them via this link.

 

Keep me updated!

 

Cheers,
ribezaz

ribezazSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts