why does my music keep pausing

[#1]

i’ve uninstalled the app, logged out of all my devices, i even stayed specifically in spotify and my music is just randomly pausing.? i’m using the beats studio pros so it can’t be ear sensing like how airpods do

[Ivelina]

Hi there,

Thanks for posting in the Community!

There can be different reasons for the music to be pausing, so we need to gather some details and try some steps in order to get to the bottom of it 🙂

Let's start:
 

• Does the app crash or the music just suddenly stops?
• Does this happen on multiple devices or only on one device?
• Does this only happen when you're using your Beats headphones?
• Did you notice if the issue started after a specific action, maybe an update of the app for example?
• Have you tried with a different internet connection to see if that'll change anything?

We'll be on the lookout!