why is spotify keep pausing my music that i'm paying to promote

[kirkdelaneymiller]

music drumbit album is being pause by spotify i paid 11.99 every month to promote music on my spotify profile why is they pausing my music which on my youngdelaney soundcloud profile

[AlejaR]

Hey there @kirkdelaneymiller,

Thanks for posting in the Community and welcome. 

In this case, would you mind sending us more info about the issue you've noticed? Is the playback pausing in the background? It'd be awesome if you could send us more details.

If you're having issues with the playback of the app, we'd suggest you perform a clean reinstall of the app. By doing that, the app can be up-to-date, and you can make sure the cache is not leading to this behavior. You can find out the steps to do it here. 

If the above doesn't do the trick, please send us the following info:

• The make/model and OS of the affected device.
• The exact Spotify version you're running there.
• Does this happen across all your devices?
• What did you mean when you mentioned the music was being paused?

Keep us in the loop!