3 - Oops something went wrong, please try again.

[jeffreyfrey]

My family has bought a family plan and sent an invitation to me. After I input my personal information for vertification, i dont know why it shows the message "3 - Oops something went wrong, please try again."? Does it mean my information is incorrect? I asked my family what exact words he input for address and they forgot. Do I need to input address which is exactly the same? Thank you all.

[MonicaM_Bogota]

Hi, @jeffreyfrey!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.