A Family Member Cannot Come Back to the Plan

[iremalk]

Hi,

One of my family members has entered the wrong postal code and was therefore kicked out of the plan. I am trying to take them back by sending a new invitation but as soon as they open the link and enter our postal code they get a message that reads "A problem has occured, please try again". I tried different browsers but the problem remains.

Could you please help?

Thank you

[karlat]

I have the same problem, but I didn´t verify the Zip Code, they sent me again the invitation, but the same thing occurs. What can I do? We do live in the same residence.

[iremalk]

Hi, I e-mailed the problem to: support@spotify.com and they helped me in no time. Maybe you can try that