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Problems with premium to family... help

Problems with premium to family... help

Who can help me??? I have a premium account but want to go to a family account how do I arrange that without deleting my account and creating a new one? Greetings Quincy

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I'm having the same problem with an account created with a Facebook login and can't connect to my husbands new Premium Family account.  If I delete this account, it says I can't use my email.  There's got to be a better way.  Any ideas?

 

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