Account doesn't recognize me as Premium for Family manager

[prefabsprout1]

My Question or Issue

Hi - 

I have the Premium family plan and logging into my account to include a new family member, and under subscriptions tab, I'm getting this message.  

"Your account is part of a family plan, please refer to the Premium for Family owner to manage your plan."

But I am the Premium for Family owner.  I've added two family members before, and trying to do the third.   Any suggestions on how to resolve would be appreciated.  thank you. 

[Bittencourt]

Hi @prefabsprout1, thanks for writing!

You've probably logged into one of the members account. Please double check if you're signing in correctly and let me know if it helps.

Maybe using different browsers in your computer might do the trick 🙂

[prefabsprout1]

No, there's no question its my account. I'm definitely the manager.

[prefabsprout1]

Tried different browser as well...no luck.  Still get the same message.  

[Bittencourt]

That's odd. In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is via Twitter - just send them a Direct Message @SpotifyCares.

Another great way is to use the Facebook support. Shoot them a message here: Spotify Cares. They generally reply very quickly.

If you don't want to use the social media channels, you can fill out the online contact form. Make sure to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply. Support usually gets back within a day or two.

Let me know if this helps!