Address Verification Failure

[sendtomert]

Hi,

I was removed from the family plan twice (using different accounts) eventhough the second person in the plan was not removed at all. I don't want to lose my account or use another fake-like account just to use a family plan.

Please help to resolve this nonsense.

Best.

--

Mert. 

[Jose_M]

Hello there!

Sorry to hear you're having trouble with this.

Sounds like your address couldn't be verified properly so you've been removed from the plan. Can you check your email address for emails from Spotify? Make sure to check your junk/trash folders.

Keep me posted 🙂

[sendtomert]

Hi,

Spotify is on my safe senders list. I rechecked but I don't recall them. 

Thanks Jose.

[Jose_M]

Hello @sendtomert!

Thanks for replying. In this case, I'd recommend reaching out to Spotify. They'll be able to take a look backstage and hopefully solve this as soon as possible. You can reach out to them here.

Hope this helps and let me know if you have any other queations!