Can't join Premium for Family

[riana1994]

Plan

Premium

Country

Indonesia

Device

(Samsung J7)

Operating System

(Android)

My Question or Issue

 I was a member on Premium for Family, but suddenly when i was went to other city, suddenly my premium account was downgrade to free account..and now, when i try to get my premium account by invitation again, it said that my account can't join Premium for Family again..can i know what's the problem and how to solve it ????

[Agustin6]

Hello, I hope you are well, I remind you that premium accounts work only in the country in which you registered your family. many greetings

[Jose_M]

Hello there!

Unfortunately, you can only join a Premium for Family plan if you reside in the same physical address as the rest of the members. If you are going to travel for a while, you can always subscribe to another subscription here.

Hope this helps and let me know if you have any other questions!

[riana1994]

but the problem is, why i can't re-join the pack ?? i already back, and i went travel not out of country..i just went out of the city..is that a problem too ?? i could understand if that was out of country..but i just went out of the city, and when i came back, try to re-join the pack, it still say "this accound can't join this pack"..so..what's the problem here ?? and how to solve it ??

[Jose_M]

Hello @riana1994!

Sorry to hear you're still having trouble with this. Can you try this process using another browser or Incognito Mode? It might be worth trying another device.

Keep me posted and have a nice day!