Amazon Echo saying account not premium

[RyanM92]

As above, just subscribed to premium Spotify and Alexa is saying cannot play when asked as 'account is not premium'.
Anyone else had this issue?

[RyanM92]

For anyone who might have similar issue, old accounts stay in the Alexa memory so you need to remove the account altogether before adding the new one.

[agrwoj]

How? There's no way I can see to do that.

[chosenman]

Same issue. 

[jeffykehoe]

Same issue. Upgraded to a family premium plan on Spotify. Spent a long time on the phone with Amazon cust serv with no success. Just exchanged our Echo for a new one. Same issue. Anyone ever get this resolved?