COBRANÇA INDEVIDA

[user-removed]

Cerca de 2 meses atrás fiz um pedido de assinatura Premium, mas havia uma promoção de 3 meses grátis. Era para ser u. Plano familiar.

Meu Spotify nunca mudou, permaneceu grátis, ou seja com anúncios e limitações, nada de Premium.

Agora na fatura de outubro, referente a setembro, veio a cobrança do Premium. Fiquei tão aborrecida que até desinstalei o app. 

O problema é que quero o produto, mas quero o que me foi proposto!! 

Aguardo alguma solução. Obrigada, Kalinkka

[JulianA_Bogota]

Hey @user-removed, thanks for writing

We hope you don't mind us replying in English. Don't worry, our customer support team could give you a hand with this in Portuguese. You can get in touch with them here, or via social media channels on Facebook and Twitter.

They'll reply to your message as soon as possible.

Have an amazing day 🙂

[user-removed]

I sent you a message replying the e-mail, but it returned.

I asked for a family premium plan some months ago, but, even thoug the credit card was accepted, there were no changes in my app. 

Now, in october, i received a collection in the credit card, regarding the signature that i never had or used.

I even took off the app from my phone.

I want the app and the family plan, but when i ask for it there were a 3 months free offer and i never had it.

I need help and a solution.

Thank you, Kalinkka